Pawprotect Avis 

Paw Protect does not protect!!!!! They are such a disgraceful excuse of a pet insurance company. I used all my savings for my precious pup to get veterinary treatment because she was suffering multiple medical illnesses at once, meaning frequent visits to the vet. This was agonizing for her and emotionally debilitating for me. Having Paw Protect, I thought that I had a back bone to lean on through these tough circumstances. It felt like my pet and I were alone in a storm. And that’s exactly how Paw Protect left us, eventually. At the beginning, I did my part, I made sure to fill out all the claims and submitted them in a timely manner, as I watched over my pup. However, by the time the claim’s process was over, OVER HALF A YEAR HAD GONE BY. My pup had already passed. While the plans with her cemetery were going on, Paw Protect still had us on the back burner with NO ANSWERS. I had to call them and ask them what was going on. I had to tell them that my baby had passed on and was no longer with me, if there could be some adjustments to the speed of her claim’s process. Nothing. Our final answer though, months after she passed, was rejection of anything and all that time spent was for nothing! They are also the worst at communicating with your veterinarian. They literally send EMAILS to veterinary offices instead of calling for quicker service. They add you in the emails, so you receive them as well. It’s infuriating the way they run their system. It’s like they purposefully want to lengthen the claims process by waiting weeks for your veterinarian to respond, which is exactly what happened. Also, Paw Protect is lazy at doing their job and they tell you to contact your veterinarian to get information, which is also infuriating, because why would I go through the trouble of obtaining insurance for my pet, if they’re not going to meet basic standards and they’re asking me to make it my day job, when I’m going through enough making sure my pet survives? Terrible. I doubt anyone who works for this company meets the appropriate certification standards or has possesses any type of intelligence or empathy either.

If I could rate them a 0 I would. I pay $100 monthly for my puppy’s paw protect insurance, the most expensive option because I wanted to be assured he is protected as well as my finances. Our very first claim submitted was denied. Their reasoning was that the day I submitted the claim ($1800 vet bill) is that my dog had a “pre-existing condition” of vomiting. In his initial pet visit there was a note on his record that he vomited from eating too fast, completely unrelated to the medical emergency 18 days later involving vomiting. Despite my attempts to dispute the denial, including getting notes from my vet backing me up, they are continuing to deny my claim. I’m not getting $1300 of the roughly $1500 I should be getting back if this was covered and I’m wasting $100/month paying for his policy. I’m ending this policy immediately after only having it for one month. Don’t even bother.

They will deny every claim even a UTI! Don’t waste your money. Nationwide and State Farm are better. They told me third parties like paw protect are scams. Every single claim I submitted has been denied. Stay away. Don’t say you haven’t been warned

Paid policy for 6 months, did a claim for an itchy foot and they said it was pre existing…are you kidding…
Don’t buy their insurance, as soon as you make a claim they will say it’s not covered, Rip off and dishonest.

Stay away from this company that will find any excuse to deny a claim based on pre-existing conditions. There are many companies out there, do your research first.

The worst customer service. I made a payment 3 days before the cancellation of my policy. And they told me that they did not guarantee that my policy would be active even if I made the payment in advance. Well, they consider the account up to date when the money is received and not when the client makes the payment.

The reason I signed up for Paw Protect was the $5000 credit line, but they removed it so I had to cancel and switched to a different insurance company. They’re very slow to respond via emails and had a long wait time to get someone on the phone.