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Lisez les avis des autres

Noté 1 sur 5 étoiles

Introduced via Property Management software company. saying it's a time saving payment processing system ... etc. 4 months later, found out it is a rip-off. No protection against charge back claim.... Voir plus

Noté 1 sur 5 étoiles

If I could give this negative stars I would. I only made an account never even used it and got charged for inactivity or something. Called customer service and they said they won't give it back. Ta... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Absolute scum. Despite sufficient funds, client payments constantly bounce back (happened to two of our clients 3 times in a row and has occurred with many other clients on separate occasions. Avoid a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The Payment Request features on offer could not be matched by another product and have completely changed how we do business. We can just send payment links out to our guests to pay from the privacy a... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de paiement

Écrit par l'entreprise

Virtual terminal, Credit Card Payments, Direct Debit, BPAY Payments. Powerful API. Easy to Set-up, Fast Deposits. Sign-up online and try for yourself!


Coordonnées de contact

2,5

Bas

TrustScore 2.5 sur 5

34 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 80 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Noté 5 sur 5 étoiles

A business MUST HAVE!

The sign up process was super simple and I loved receiving a call from customer service, so Pay Advantage could better understand my business needs. It is such a modern and effortless way to manage my business payments - and I love all the different products available for me to use.

7 octobre 2025
Avis spontané
Noté 1 sur 5 étoiles

Pay Advantage is a lowdown bad business…

Pay Advantage is a lowdown bad business company. They refuse to let me lease again after a situation that occurred back in 2022. I leased a phone that I had about two weeks and had to return the device to the local dealer due to being laid off from work. Pay Advantage marked as ineligible on my account. Been over three years. I will make this public on social media so the world sees it as wrongful doing against a customer. People never go through pay advantage

19 juin 2025
Avis spontané
Logo de Pay Advantage

Réponse : Pay Advantage

Hi, you have left a review for a different company. We have a similar name however we are not related in any way. We operate a payments platform in Australia and don't do any type of phone leasing. We also don't operate in anyway in the USA. Our company is as www.payadvantage.com.au.

I believe the company you are after is https://mypayvantage.com/ and you can leave them a review here https://www.trustpilot.com/review/mypayvantage.com

If you would consider moving your review that would be greatly appreciated.

Noté 1 sur 5 étoiles

DO NOT DO BUSINESS WITH THIS COMPANY

This company is truly a damn scam. I recieved the phone activated the phone and guess what? It only work on speaker. The damn customer service rep said, “Send it back let their tech team look at it and I will be responsible for repair.” The hell I won’t. So they can keep the device and shove it up their butt. Don’t ever deal with this scamming company. I wish I can give 0 stars. The rep was very sarcastic and rude. This company will NEVER get my business back again.

16 juin 2025
Avis spontané
Logo de Pay Advantage

Réponse : Pay Advantage

Hi, you have left a review for a different company. We have a similar name however we are not related in any way. We operate a payments platform in Australia and don't do any type of phone leasing. We also don't operate in anyway in the USA. Our company is as www.payadvantage.com.au.

I believe the company you are after is https://mypayvantage.com/ and you can leave them a review here https://www.trustpilot.com/review/mypayvantage.com

If you would consider moving your review that would be greatly appreciated.

Noté 1 sur 5 étoiles

They WERE good. Not any more. Greedy now.

They were good.
Then they got greedy. Seems the one who claims to be the owner might be the bad element. She's rude, arrogant, lies, immature, and overall just not equipped to be anywhere near customer service. She was awful to deal with. Said she's the owner, but she's just customer support.

They increased my monthly fees 1000% without consultation.

I absolutely suggest you can find better than these guys.

It's really sad when companies that were good, just turn greedy and take more than agreed upon from their clients.

Edit to reply to their reply.

Your staff were rude and arrogant about every concern raised, to the point if claiming to be the owner of the company.
You raised my fees by over 1000%, that is not modest.
At no stage did I consent to the change in my service and you are yet to produce the written documents you claim to have to prove that I consented. Your organisation just got greedy. And rather than selling your service more to make more profits, you chose to gouge loyal customers. All because your owner is lazy and greedy. An awful mix for a business that does very little to service their customers.

19 septembre 2024
Avis spontané
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Réponse : Pay Advantage

Hi Rohan,

Thank you for your feedback.

As with any growing business, we periodically review our pricing to reflect rising operational costs and to continue investing in the quality of our products and services. Last year, we introduced a modest minimum spend fee in place of a flat subscription. We felt this approach was a fairer and more flexible model for our merchant base. Notably, this was the first pricing adjustment to your account in over four years.

We appreciate that pricing changes can be unwelcome, which is why we provided written notice ahead of time and encouraged any customers with concerns to reach out. After you contacted us to express your dissatisfaction, we refunded the fee in full and also offered to waive the minimum spend for the following three months as a goodwill gesture.

We remain committed to respectful, transparent communication at all times, including from our leadership team. We're sorry to hear that your experience did not reflect this.

Noté 1 sur 5 étoiles

Scammer

Scammer! First month of service was good but their payout sucks and they are not responsive at all. Ignorant company with ignorant employee. They should be closed asap! Don't use their services as they will scam the hell out of you!

22 mai 2024
Avis spontané
Logo de Pay Advantage

Réponse : Pay Advantage

Hi Anjana, we cant find any record of you in our system. We are based in Australia and only offer services within Australia. Are you sure you left your review for the right company? There are several other international companies with a similar name to ours.

Noté 5 sur 5 étoiles

I love this company I got a phone for…

I love this company I got a phone for 38$ down and a free pair of AirPods go check them out they are super nice on the phone and they don’t pressure u thank you payvantage

4 décembre 2024
Avis spontané
Logo de Pay Advantage

Réponse : Pay Advantage

Hi, you have left a review for a different company. We have a similar name however we are not related in any way. We operate a payments platform in Australia and don't do any type of phone leasing. We also don't operate in anyway in the USA. Our company is as www.payadvantage.com.au.

I believe the company you are after is https://mypayvantage.com/ and you can leave them a review here https://www.trustpilot.com/review/mypayvantage.com

If you would consider moving your review that would be greatly appreciated.

Noté 5 sur 5 étoiles

Loren at Pay Advantage is the best

Loren at Pay Advantage is the best. We had a major headache with ZIP and they were so helpful and managed the process for us. We highly recommend Pay Advantage they are AWESOME and they answer the phone and are always helpful
LOVE THEM !!!!

25 octobre 2024
Avis spontané
Logo de Pay Advantage

Réponse : Pay Advantage

Thank you for the fantastic review! We're so glad to hear that Loren was able to provide you with prompt and friendly support.

If you ever need anything else, we’re always here to help. Thanks again for your support!

Noté 1 sur 5 étoiles

This Company Will Scam The Living Hell…

This Company Will Scam The Living Hell Outta Of You ! 100 Outta 10 I Would NOT Recommend!

20 octobre 2024
Avis spontané
Logo de Pay Advantage

Réponse : Pay Advantage

Hi, you have left a review for www.payadvantage.com.au and we believe you meant it for mypayvantage.com. We have a similar name however we are not related in any way. We operate a payments platform in Australia and do not sell phones or any type of phone leasing in any way. We also don't offer any services in the USA and we can see you are based in the USA.

I believe the company you are after is https://mypayvantage.com/ and you can leave them a review here https://www.trustpilot.com/review/mypayvantage.com

If you would consider moving your review that would be greatly appreciated.

Noté 1 sur 5 étoiles

Absolute scum

Absolute scum. Despite sufficient funds, client payments constantly bounce back (happened to two of our clients 3 times in a row and has occurred with many other clients on separate occasions. Avoid at all costs. I'm convinced they do this to scam people through late payments.

11 août 2023
Avis spontané
Logo de Pay Advantage

Réponse : Pay Advantage

Thank you for taking the time to share your experience. We appreciate that declined payments can be particularly frustrating for merchants.

It’s important to clarify that when a transaction is processed through our platform, the decision to approve or decline it is made solely by the customer’s bank and not by us.

When a payment is declined, we’re also unable to collect the processing fee we would normally receive for facilitating the transaction, which underscores that we have no incentive to block legitimate payments.

We understand that it can be confusing when a customer insists that sufficient funds were available. However, it’s not uncommon for customers to assume the issue lies with the payment processor rather than consulting their bank or considering the possibility of an insufficient balance.

If there’s any uncertainty about why a transaction was declined, the customer can request a formal “trace” or investigation through their bank. The bank is able to confirm whether funds were available at the time and provide documentation to clarify the reason for the decline.

Noté 1 sur 5 étoiles

Introduced via Property Management…

Introduced via Property Management software company. saying it's a time saving payment processing system ... etc. 4 months later, found out it is a rip-off. No protection against charge back claim.
Went back to good old bank who can deal with charge back claim efficiently. Have more protection against charge back claim. For $20k saving a year, gladly go back to process credit card manually.

28 février 2023
Avis spontané
Noté 1 sur 5 étoiles

Monthly charges

After completing the application which was easy enough they called to say I would need a minimum spend or be charged $22 a month.
This wasn't mentioned anywhere in the original setting up .

12 février 2023
Avis spontané
Noté 1 sur 5 étoiles

Absolutely horrible business

Absolutely horrible business. used them for 3 days proceeded 7000$ plus payments and no settlement still.
they are saying its going to take 2 weeks to review the account to give us our revenue. Even though they already reviewed the account for the last 2 weeks. All the 1 star reviews are true and correct and when I asked them about the review they said its not them. what a joke.

8 novembre 2022
Avis spontané
Logo de Pay Advantage

Réponse : Pay Advantage

Hi Jimmy,

Thank you for your review.

We understand how important timely settlements are for our merchants, particularly when starting out. However, as part of our standard risk and compliance procedures, we occasionally need to place a temporary hold on funds when transaction activity differs significantly from the information provided during the application process—such as unexpected volumes or the products/services being offered differs from what was stated in an application. This is a common and necessary safeguard, especially for new accounts, to ensure we meet regulatory obligations and protect all parties from potential fraud.

We understand that these checks can be frustrating, but they are a critical part of responsible payment processing. Our team remains committed to supporting merchants through this process professionally and as efficiently as possible.

Noté 5 sur 5 étoiles

Very happy to have moved my business…

Very happy to have moved my business over to pay advantage. Their website is easy to use for both the customer and admin users. Oh and I saved a lots of money due to their very competitive rates.

21 octobre 2022
Avis spontané
Logo de Pay Advantage

Réponse : Pay Advantage

Thanks for the great review drew

Noté 5 sur 5 étoiles

Unique features

The Payment Request features on offer could not be matched by another product and have completely changed how we do business. We can just send payment links out to our guests to pay from the privacy and security of their own device at a time convenient for them. Perfect!

21 octobre 2022
Avis spontané
Logo de Pay Advantage

Réponse : Pay Advantage

Thanks for the great review Ben, much appreciated.

Noté 5 sur 5 étoiles

Great system and service

Great system, easy to use and the service provided is great, its an awesome alternative to using banks.

20 octobre 2022
Avis spontané
Logo de Pay Advantage

Réponse : Pay Advantage

Thanks for the great review Joe, much appreciated.

Noté 5 sur 5 étoiles

Best payment and direct debit platform in Australia!!!

We've been using Pay Advantage for well over 4 years now and it has been the best decision our business could have ever made. All our hosting and client payments are fully automated and for our smaller invoices we just use the pay request feature which automatically lets us know when someone has paid + reminds the client when it becomes outstanding.

PS: Their support is above and beyond for all our questions and any requests we have :)
We've been using Pay Advantage for well over 4 years now and it has been the best decision our business could have ever made. All our hosting and client payments are fully automated and for our smaller invoices we just use the pay request feature which automatically lets us know when someone has paid + reminds the client when it becomes outstanding.

PS: Their support is above and beyond for all our questions and any requests we have :)

14 octobre 2022
Avis spontané
Logo de Pay Advantage

Réponse : Pay Advantage

Thanks for the review and support Clayton

Noté 5 sur 5 étoiles

Pay Advantage offers Continued Excellent Service

We have utilised the services offered by Pay Advantage for 9 years now - it's simple, easy to use, no complaints from our clients and the few times I've needed assistance my request for assistance has always been responded to both promptly and efficiently.

17 octobre 2022
Avis spontané
Logo de Pay Advantage

Réponse : Pay Advantage

Thanks for the review and support Estelle

Noté 5 sur 5 étoiles

Best payment platform

Pay advantage is a fantastic payment platform that has made taking payments from my customers so easy and simple. The support team are really helpful and always go the extra mile to help. I love that the are Australian based as well so I can call whenever I need and know that I will be able to speak to someone at their office. 10/10 service.

3 mars 2022
Avis spontané
Logo de Pay Advantage

Réponse : Pay Advantage

Thanks for the great review and support, much appreciated.

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