Abigail Skinner( my ‘go to’ person ) in Paypacket always goes above and beyond to deal with anything I throw at her! All the staff at Paypacket seem to have been ‘hand picked’ .. the phone calls ar... Voir plus
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I am completely satisfied in all my dealings with Paypacket. Our account manager Kellie deals with all my enquiries with the utmost speed and efficiency . I only wish my dealings with other companies... Voir plus
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Contacted Paypacket regarding leaving employment (nothing sinister) and to request this could be actioned and a P45 issued. Done virtually there and then and P45 generated for download/printing witho... Voir plus
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Abigail was great, quick to respond and very helpful! We were able to sort out an issue I had, not relating to anything on Paypacket’s side, and all of my questions were answered! Would highly recomme... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
PayPacket Ltd specialises in Direct Payments payroll and managed account services for people who employ carers or personal assistants, as well as for those who self‑fund their care. We support service users, carers, and local authorities across the UK by taking responsibility for the accurate, compliant, and timely processing of payroll, pensions, and statutory payments. Our role is to reduce stress, protect continuity of care, and ensure that carers are paid correctly and on time. Managing Direct Payments payroll can be complex, especially where funding, timesheets, and statutory obligations intersect. Our experienced UK‑based payroll team works closely with each service user to provide clear advice, dependable processes, and practical support when it’s needed. What matters most to us Reliability – Making sure payroll runs smoothly and payments are made on time Ownership – Taking responsibility when issues arise and seeing them through to resolution Clarity – Explaining things in straightforward, understandable terms Continuity of care – Supporting stable care arrangements by ensuring carers are paid accurately We understand how important payroll is, particularly for carers who rely on timely payment to meet everyday commitments. When something doesn’t go as expected, our focus is on resolving it quickly, clearly, and professionally, while reviewing our processes to reduce the risk of recurrence. Who we support Individuals employing carers or personal assistants People receiving Direct Payments or Personal Health Budgets Families managing complex or multi‑PA care packages Local authorities working with residents to support independent living Our commitment PayPacket is committed to providing a transparent, accountable, and supportive payroll service. We value feedback and use it to improve how we work, strengthen our processes, and better support the people who rely on us. If you have feedback or need support, our team is here to help.
Coordonnées de contact
Friar Lane 40, NG1 6DQ, Nottingham, Royaume-Uni
- 0800 848 8998
- pay@paypacket.co.uk
- paypacket.co.uk
4,8
Excellent
2 k avis
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A répondu à 100 % de ses avis négatifs
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Very quick reply when support is…
Very quick reply when support is needed.
Helpful staff!
25 mars 2026
Avis spontané
Réponse de Paypacket Ltd
Thank you for your great feedback! 😊
We’re really pleased to hear you received a quick response when you needed support and found our staff helpful. Providing prompt and friendly assistance is something we always strive for, so it’s wonderful to know we delivered.
We truly appreciate your support!
I got what I requested for immediately
I got what I requested for immediately, for me that was very impressive and it shows that Kellie knows what she is doing. Also it shows how professional Kellie is and she was really willing to make my request better. Thank you Kellie for your good public relations.
25 mars 2026
Avis spontané
Réponse de Paypacket Ltd
Thank you for your fantastic feedback! 😊
We’re so pleased to hear that your request was handled immediately and that Kellie was able to assist you so professionally. It’s great to know her expertise and willingness to go the extra mile made such a positive impression.
We’ll be sure to pass on your kind words to Kellie—she’ll be thrilled! Thanks again for taking the time to share your experience.
Nice and kind
25 mars 2026
Avis spontané
Excellent Support and Professional Service
My name is Engy Hanna. I would like to share my positive experience with Huma ghafoor, the lady managing my direct payments through Pay Packet, funded by KCIL. She has been consistently friendly, professional, and approachable in all our interactions.
She responds promptly to any enquiries, always taking the time to explain things clearly and ensure I understand each step of the process. Her guidance has made managing direct payments for my child’s care much smoother and far less stressful.
She handles all the necessary paperwork efficiently and with great attention to detail, giving me confidence that everything is being managed correctly. Her support has been invaluable, and I truly appreciate the reassurance she provides in such an important area of care.
Overall, I am very grateful for her excellent service and ongoing support.
24 mars 2026
Avis spontané
Pay packet are great
Pay packet are great. What a difference since we moved to them. I never have to get on to them. Everything is done. Cant fault them
23 mars 2026
Avis spontané
Kellie was so helpful respectful and…
Kellie was so helpful respectful and prompt.
23 mars 2026
Avis spontané
Thank you kimberley
Kimberley has been amazing everytime I've needed support.
She has been very prompt in her responses and gets issues sorted ASAP.
17 mars 2026
Avis spontané
Thank you very much to Keri which…
Thank you very much to Keri which always helps a lot. That means a lot which I’ve a several disability. Kind regards. Thanks.
19 mars 2026
Avis spontané
Paypacket member are so helpful and…
Paypacket member are so helpful and friendly
16 mars 2026
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Great service
Kimberley listened intently and gave the specific details I needed to know and be aware of. I appreciated her help patience and kindness.
17 mars 2026
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Every time I had a question or concern
Every time I had a question or concern, whether by email or phone, I was lucky enough to speak with Kerry W. She was absolutely lovely and always willing to help. She assisted me with everything I needed and made the whole experience much easier.
18 février 2026
Avis spontané
I’m still very happy with Paypacket’s…
I’m still very happy with Paypacket’s service. Payments continue to be processed smoothly and on time. The system is easy to use and the support team is always helpful. Overall a very reliable service.
13 mars 2026
Avis spontané
Kellie and team are excellent and always happy…
Kellie is excellent and always happy and willing to support…
13 mars 2026
Avis spontané
Great service
Kimberley provides a great service.
If I have any issues always get a prompt response.
Very happy customer.:)
13 mars 2026
Avis spontané
Very quick to help you with your queries
Very quick to help you with your queries
13 mars 2026
Avis spontané
If you have a query or a problem it is…
If you have a query or a problem it is fixed immediately
12 mars 2026
Avis spontané
Helpful staff member
Keri was friendly and resolved my problem very quickly.
12 mars 2026
Avis spontané
Makes life so much easier having…
Makes life so much easier having paypacket deal with payments, holidays and keeping up great communication.
12 mars 2026
Avis spontané
Would definitely recommend paypacket to…
Would definitely recommend paypacket to anyone looking for this service has took a lot of the strain from me for doing accounting for wages etc
11 mars 2026
Avis spontané
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