Paytracker Saasant Avis 

This software is absolutely terrible. It's supposed to make your life easier and automatically sync, and for months and months it didn't. As a result, we then contacted customer service with detailed logs of what was going on. They refused the claims, they blamed us, and eventually they came back and admitted it was their fault. But this was only after we'd wasted many months, many hours, and had to do manually all of the things that they were supposed to be doing automatically and been paid for, all the while fighting them to get them to accept their own issues.

For many months, we've wasted so much time on this, and the level of service from this company is absolutely third world. I would do anything to avoid using this company, so much so that we'd had enough and built our own system because of how bad they were.

I recently subscribed to PayTraQer with the intention of connecting my Amazon transactions to Xero accounting software. PayTraQer offers several subscription tiers, and I chose the $29 plan, which allows up to 500 transactions to be downloaded.

After completing the payment, I connected my accounts and attempted to download the transactions. Unfortunately, the system immediately returned an error message instructing me to contact support.

I reached out to customer support and followed all the troubleshooting steps they suggested, including disconnecting and reconnecting the accounts and clearing the cache. Despite this, the issue remained unresolved. The support representatives were unable to identify the cause of the problem and repeatedly told me that the issue would be forwarded to the development team, who would contact me.

However, I never received any follow-up from the development team. Each time I contacted support again, a new ticket seemed to be created and I was asked the same questions, only to be told once more that the matter would be escalated. Unfortunately, nothing ever came of it.

I also reviewed the company’s refund policy and could not find any clear option for obtaining a refund. As a result, I paid for a service that I was never able to use.

While the company offers live chat support, the agents appear to have limited technical knowledge of the software. When the issue could not be resolved, the conversation was simply closed and I was asked to wait for the development team to contact me, which never happened.

Overall, this was a very disappointing experience. Based on my experience, I would strongly advise others to proceed with caution and consider more established alternatives such as A2X or Link My Books.