Peecho Avis 

134
TrustScore 3.5 sur 5

3,3

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Could've been a good service but customer support and customer success is pretty terrible. Also, there are a lot of discrepancies between the informations shown by the API and the ones on their d... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

This company ruined part of my product launch by printing my catalog incorrectly. The layout was not what I submitted. They initially admitted the mistake and said they’d fix it. Two days later, the... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I've been using Peecho for 10 years, and during that time I've made about 20 orders of 130-page magazine-format photography collections, which are essentially soft-cover books. The print quality is... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

If you're needing to work with a company that responds promptly to queries and calls for help, look no further! What an absolute gift in today's online easy-come, easy-go businesses! I felt cared for... Voir plus

À propos de l'entreprise

  1. Médias & édition

Informations provenant de diverses sources externes

Peecho is a free service that helps creatives, self-publishers, photographers and app developers to fund and distribute creative work, by allowing them to sell their publications printed on demand.


Coordonnées de contact

3,3

Moyen

TrustScore 3.5 sur 5

134 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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3,3

Tous les avis

(134)

12 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent Customer Service, great experience!

This was a great experience! I've printed with Peecho before, but this was the first time I contacted customer service due to a mistake I made in the quality of the file uploaded. The Customer Service rep Marina Satriano was so incredibly helpful, from stopping my order from shipping to actually giving me a coupon for the refund, AND guiding me through how to use it. She was super quick in her responses, and I'm excited to receive a high quality hard copy of my portfolio soon!

30 juillet 2019
Avis spontané
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Réponse de Peecho

Thank you for the review Deepa. We hope you are happy with your portfolio.

Noté 5 sur 5 étoiles

Super service!

Super service!! Ordered a print that never reached me thanks to PayPals default address. Even though I pointed out this very late I got quickly help and they just sent out the print again. So happy! Can really recommend!

10 juillet 2019
Avis spontané
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Réponse de Peecho

Thank you for the review Linn!

Noté 5 sur 5 étoiles

Excellent support and service

Excellent support and service! Peecho provides not only solid beautiful printing options for your business, but is open to working with you to meet your specific website integration and brand deliverables with speed. Would absolutely recommend to anyone serious about global distribution print on demand services.

20 juin 2019
Avis spontané
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Réponse de Peecho

Thank you Daniel!

Noté 5 sur 5 étoiles

Amazing!

Amazing!! GREAT customer service, Marina was so efficient and kind and professional, seriously, couldn't be happier with how everything's is turning up. Had a problem with my delivery and Marina got it fixed IMMEDIATELY! 5 Stars no doubt!

18 juin 2019
Avis spontané
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Réponse de Peecho

Thank you for the review Marianne!

Noté 1 sur 5 étoiles

Peecho has the worst customer service…

Peecho has the worst customer service ever. They don’t have a phone number and are very slow to follow up on emails. They make a great product but don’t order from them if you really need your product in a timely manner. If it doesn’t show up, there is no one to talk to and you’ll just have to order it super rush delivery from another service. Get a phone number and a customer service team Peecho!!!!

11 mars 2019
Avis spontané
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Réponse de Peecho

Dear Karen,

Thank you for your feedback. I am sorry to hear that you experienced our customer service like this. We are a small team and cannot accommodate a call center unfortunately. Your colleague informed us about this communication issue and it turned out that he had typed your email address incorrectly. The order was refunded immediately and I hope you made the deadline. Apologies for the inconvenience.

Best,
Maro

Noté 1 sur 5 étoiles

Never arrived

My order has never arrived to destination. 3 weeks after the order had been sent, I wrote an email to the customer service asking for the status of it. They told me they had sent it 3 weeks ago by regular mail, so it could not be tracked. They asked me to check my address and it was ok so they told me it should arrive soon. However it has passed one and a half weeks again and it has not arrived. They have not gave me any solution so I am still waiting for my order, for which I paid more than 30USD. I am very discontented with the postal service they offer. The person answering the mails was very kind but did nothing to solve my problem.

11 février 2019
Avis spontané
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Réponse de Peecho

Dear Maria,

Thank you for your feedback. I am sorry to hear that the order has not arrived. We have not received it back to our office yet either. I see that you informed us about this on Support and that a free reprint has already been requested. We are confident that it will arrive this time. Apologies for the inconvenience caused.

Best regards,
Maro

Noté 1 sur 5 étoiles

Customer service is a one way ticket only

I had a question about the Peecho services and they were nice enough to call me back.
However, the Peecho representative hardly listened to my question and repeatedly interrupted me as if she already knew what I needed.
When I told her that she was not answering my question, she had the gall to say that I shouldn't interrupt her!

This made the whole conversation a one way ticket, leaving me more confused (and frustrated) about what Peecho had to offer me. I would recommend Peecho to hire customer service representatives that are not on auto pilot, but employ representatives that listen to their clients and can explain their services in a clear and comprehensive manner,

Maybe Peecho has some great services to offer, but I will never know. I will definately not be working with this Company.

17 septembre 2018
Avis spontané
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Réponse de Peecho

Hi mr Smit,

I am very sorry about this. We would like to find a solution together with you. I was informed that you want to set a fixed price for different products and different sizes. I discussed this with our development team and they can arrange this for you. Please let me know if you want us to help you with this!

I am very sorry about the inconvenience.

Best,

Jolien

Noté 1 sur 5 étoiles

My Experience with Peecho | Costumer Service is non-existent

Please consider this as a review of Peecho's costumer service. I have not received the booklet and therefore, I am not eligible to discuss the production quality. Peecho avoids any interaction with the costumer whatsoever. Their chat box is fake, which is more annoying than not having one at the first place. There is absolutely no phone number on their website to contact the team, and they avoid responding to emails as much as possible. I had to contact them for an order and it was an extremely unpleasant experience. 9 emails, 9 confirmation that the email was received and somebody would follow-up, and at the end: I only received 1 very irrelevant response and never heard back from them again. So, if like in my case, the booklet has some significant consequence for you or your business, I recommend that you take your business elsewhere, or at least make sure you do not have to interact with Peecho.

14 juin 2018
Avis spontané
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Réponse de Peecho

Dear Vahid,

I am very sorry you experienced it like this. We are a small company based in Europe. Our customer service team works in different shifts and aims at serving as many time zones as fast as possible. Last week we had less employees working because of holidays and I am very sorry you had to wait for a reply. We will use your feedback to optimize our procedures, also during holiday periods.

I discussed your order with my colleague Maro, she told me that you received a reply on Friday. You can check your order with the tracking code you received in the conformation email. Please let us know if you have any more questions.

I am very sorry for the inconvenience.

Best,

Jolien

Noté 5 sur 5 étoiles

AMAZING JOB & CUSTOMER SERVICE!

Great customer service when my first delivery didn't arrive because I missed a unit number in my address. Peecho sent another copy without extra charge and the item finally came and I was also surprised by the excellent quality of the hardcopy! Welldone guys! Appreciate it! :)

5 décembre 2017
Avis spontané
Noté 5 sur 5 étoiles

Great quality service and product

Peecho handled my order of a book of photographs with speed, and great quality. I was a little surprised at the expense, but not at all disappointed in the result. Highly recommended!

4 décembre 2017
Avis spontané
Noté 5 sur 5 étoiles

User FRIENDLY!

Remarkable customer service department. Incredible communication skills. Great follow up. Really nice and beyond professional staff. Keep up the superior work. I will definitely use your company again and recommend to friends.

3 décembre 2017
Avis spontané
Noté 5 sur 5 étoiles

I have had two books published by …

I have had two books published by Peecho and they were very high quality especially the one in black and white. no colour cast. very slight chroma on one page only of the duo tone book but not an issue. Good value and very prompt. Impressed. Charles

1 décembre 2017
Avis spontané

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