Walking tours by Fabulous Tours are great for the public and tourists. One is able to absorb real life experiences as one walks through the alleys and streets. Smells the aroma of eating street foods... Voir plus
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The Good: 1) Pelago is very prompt in informing any program changes and refund, 2) Runs various promotions (discounts, Krisflyer points etc.), 3) Apps are easy to use and navigate Needs improvement... Voir plus
Really easy and smooth operation! Now that I see the company behind Pelago is Singapore Airlines, I’m not surprised that using Pelago was so easy.
I had a great experience obtaining a pass for Ambassador Lounge T2. I had a poor experience obtaining a discounted eSim through Singtel. The link email sent to me did not work, even after I tried it 5... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
A travel experiences booking platform by Singapore Airlines. Pelago connects you to culture with the diverse range of activities across global cities. From travel essentials to iconic attractions and hiddens gems. Pelago has something for everyone. As part of the Singapore Airlines Group, it provides customers with service and quality that you can trust.
Coordonnées de contact
Singapour
- pelago.com
4,5
Excellent
161 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
No customer service
I sent email request to Pelagic at Dec 2025 for complaint still no response received .
28 décembre 2025
Avis spontané
Kudos to Pelago Team
Same quality one can expect from Singapore Airlines, can be expected from Pelago. Excellent and very professional.
15 février 2026
Avis spontané
Purchased eSIM for our Australia trip
Purchased eSIM for our Australia trip. Price reasonable and work well through out the trip. Set up instructions are clear.
23 février 2026
Avis spontané
I purchased an eSIM (cheapest among…
I purchased an eSIM (cheapest among it's peers) from Pelago for my trip to Thailand. It had excellent reception throughout my entire trip, and the validity was sufficient that I didn't encounter any problems. 💯 Highly recommended.
13 janvier 2026
Avis spontané
Booked a transfer from Chongqing…
Booked a transfer from Chongqing airport to hotel. First time booking a transfer. On Pelago’s website there were various transport operators offering such a service, with varying price options. However some of the write ups by the operators were not very clear, but their prices were cheaper. In this case, I wasn’t sure about the quality of service that would be rendered. Are there regular checks by Pelago to check that the service offered by the operators is consistent and reliable?
8 mars 2026
Avis spontané
Easy & convenient processing 👍
8 février 2026
Avis spontané
Good time in London
Very enjoyable and knowledgeable road trip to Stonehege, WIndsor castle and Bath.
The Guide, Phil, is very well versed in his Job.
20 février 2026
Avis spontané
Well curated deals
The eSIM worked seamlessly and served the purpose of the short trip.
22 décembre 2025
Avis spontané
fair
fair, although the application and offer are still way behind other platforms/ otas
12 février 2026
Avis spontané
Communicate well
23 février 2026
Avis spontané
Great service
Engaged a total of 3 different companies - Hong Kong K&T Easy Tour, Amazing Shanghai Trip, Shanghai Advisor Tour - across 6 different services (2 x airport transfer and 4 tours). Overall great coordination and timeliness in the follow-ups and even when tweaks have to be made.
1 janvier 2026
Avis spontané
Hassle-free booking with reasonable…
Hassle-free booking with reasonable pricing!
4 mars 2026
Avis spontané
516 Arouca Bridge, Paiva Walkways and Aveiro Tour
It’s a great experience booking a local tour in Portugal via Pelago. The payment and confirmation were easy and swift. No headache at all.
23 février 2026
Avis spontané
Phuket Airport Fast Track - It's a service provided by Coral which is cheaper to book direct with than on Pelago but... whatev.
It's NOT actually a great company, they just have a monopoly over this specific service so it's not like someone other than Coral will provide it. This time the service went off without a hitch but other times, the reps are a no-show, or they can barely speak English, etc. It's best when they send their Filipino interns - they are welcoming and efficient. Not a fan of their Thai staff, sometimes so dour faced and only have very basic language proficiency for a job that requires higher level English.
28 février 2026
Avis spontané
Large range of activities at…
Large range of activities at competitive prices versus similar platforms.
Booking process was straight forward and booking confirmation was quick with good directions for pickups or meeting places.
9 février 2026
Avis spontané
Very easy to use and app is very user…
Very easy to use and app is very user friendly
Booked a fair bit travel bookingsthrough Pelago
Points were credited on time
Managed to get some cashback through Shopback which is an absolute bonus
20 janvier 2026
Avis spontané
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