Penelope Chilvers Avis 

First time ordering and went for a pair of suede ankle boots. Absolutely wonderful. Really impressed with the high quality of the boot, beautiful design and fit/comfort. So very happy. I would highly recommend if you are looking for quality and something long lasting. I look forward to ordering again in the future :)

Quick and efficient delivery of items that were exactly as shown on the website. My trusted ‘go to’ for shoes and boots. Never lets me down!

My order arrived super fast and beautifully packaged. The Gabriel sandals are even more lovely than in the photos! I chose indigo and received lots of compliments when I wore them. Best of all is they are very comfortable, the soles are padded and a lovely soft leather.
This was my first order and I’ll definitely be ordering again.

I've been searching for leather boots and found penelope chilvers online - ended up purchasing 3 pairs! the standard tassel boots in conker, the goldie cowboy boots in bitter chocolate and a pair of low mary jane dali espadrilles in tea rose! They are all so so pretty and very good quality. One of the espadrilles had a default but customer service was great and fast ! As in Canada, I couldn't exchange them, maybe due to the import tax and custom clearance charges, I returned and reordered them - the return was easy & super fast. I was refunded quite fast as well. I was tempted with the long tassel boots but picked the standard size thanks to the mesurements on the website and they are long enough. Very happy with the boots and espadrilles.

Debbie was such a wonderful help when I contacted customer service! This is a company I would buy from again 100%.

Outstanding customer service! I am in the USA and reached out via email for service for a well loved pair of tassel boots. They are 10 years plus and look like the day I bought them and fit like a favorite glove. Responses were prompt, courteous and spot on. I couldn’t have been more impressed with Debbie and her care and attention to detail. Top notch in every way!

I chose 4 pairs of shoes to try knowing I could not keep them all. I the end kept 3 pairs as so beautifully made.

Unbelievably helpful, polite and nothing ever seems to be too much trouble for the PC Team.
Penelope Chilvers stands apart from other luxury brands as the boots, shoes, espadrilles and cowboy boots are unrivalled in design and quality.

Arrived quickly, exactly as described, lovely quality.

Customer service responded very promptly and professionally to resolve my issue.

Penelope Chilvers is a terrific company with the best shoes and the best customer service. I have been patronizing this small group of talented fashion experts for years yet they continue to surprise me. If their shoes are good enough for Princess Catherine… enough said. ❤️

Excellent quality products and superb customer service. I bought a pair of Sandalx and thd Rosd suede Cali boots. Both were beautiful, and so comfortable and soft. Sadly thd boots were too big, so I have returned and ordered the smaller size. I used a voucher fodder for both orders for 15%. A code is supplied for free postage if you are reordering as an exchange. However this would not work as I had used the 15% code. I orde4ec the boots and then emailed customer services asking them tovmanually deduct the postage. This was done within a couple of hours (on a BH weekend). Fantastic service. I also love your packaging - no plastic, and boxes just big enough for the items, not too big taking up storage space. Great company. My order number was 000141109, and I was assisted by Debbie, who could not have been more friendly and helpful:)

Excellent service and my 2 pairs of sandals are just gorgeous and comfy!!

Really helpful and kind customer service from Poppy

Return arranged without fuss or difficulty. I am very pleased at the approach taken

My shoes arrived in very good time. Unfortunately they did not fit so I had to return them. I got in touch with Customer Services about processing my refund and they were responsive, quick and efficient.

I recently purchased the Tassel boots and one was faulty. I contacted Customer Services attaching photos of the fault and proof of purchase. I received a speedy reply from the care team offering three generous options. I decided to go for a replacement pair and I would travel back to the Duke Street branch where I purchased them from and return the faulty pair. I didn't need to make this trip as I was offered a free return by Royal Mail so it was my choice. I live outside London as well. All the staff were so helpful. Initially I expected to have a few weeks wait for my replacement and I was happy for that. The new pair came within a few days, beautifully packaged as every item I have purchased from Penelope Chilvers is. I was very impressed by all the team how my fault was handled. I love their products and the workmanship that goes into it.

Brilliant, efficient customer service - I sent them an email querying a discount code on a Sunday and didn’t expect to hear back until a few days later. They replied to within an hour and resolved the problem for me. Wonderful communication and will definitely be purchasing again!

I got my last classic pair of PC tassel boots 25 years ago in a sale. They are still going strong and i have (with some reluctance!) just passed them on to my daughter.

I decided to invest in a new pair, the Inclement waterproof ones, as ive recently moved to Scotland and am doing a lot of traipsing through bogs walking the dog. Im expecting this pair to see me out...

Many thanks to Debbie for her lovely customer service. The only reason for a one star mark down is because Inclement boots do not come in the longer leg length.

Otherwise, all was perfect - the boots themselves, delivery, service, all excellent.

Many thanks!

Amazing customer service at Penelope Chilvers! I was so grateful for Debbie’s assistance. I am a returning customer and will not hesitate to order again in the future. So thankful! Much thanks to Kimberley also. 5star customer service.

The boots arrived promptly and were as described.