Still no refund. I have been waiting since June for a refund. I have contacted customer services and sent proof of postage. I complained on Trustpilot and received a prompt response from Beth in PC... Voir plus
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Nightmare returning product charged both for delivery and return. No barcode arrived for print at post office return so have to find printer. The first pair I bought were great but size small and nar... Voir plus
L'entreprise a répondu
£189 for sandles - suede & sole really comfortable but the buckle is so large that on the first time of wearing (& not walking for long) cuts on the top of both of my feet from the corner of the buckl... Voir plus
Absolutely love the 2 Pairs of shoes I bought online. I have small narrow feet and the sandals shepherd are perfect. Really comfortable with cushioned sole and 36 is true to size. I had also bought a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We design footwear and accessories to fall in love – and stay in love - with. Combining contemporary, fashion led design with enduring style and traditional craftsmanship, Penelope Chilvers produces timeless, made to last pieces that work seamlessly with each season’s trends.
Coordonnées de contact
21 Evesham Street, W11 4AJ, London, Royaume-Uni
- +44 (0) 20 7491 9777
- customerservices@penelopechilvers.com
- penelopechilvers.com
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184 avis
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A répondu à 11 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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After my first review in January 2024-…
After my first review in January 2024- it has taken until today 1st of May 2024 for the company to respond. That is 4 months to respond to negative reviews.
Thus, I stand by what I say....AVOID AT ALL COSTS.. What is hilarious is that the response says that: "Our customers are at the centre of everything we do..."
Please...4 months to respond is embarrassing customer service....If customers were so important Penelope Chivers you would have a telephone number and you would respond within hours, not months!
So to my fellow shoppers I REITERATE: AVOID!
1 mai 2024
Avis spontané
Réponse de Penelope Chilvers
Hello Kristina,
We should have responded sooner, you are absolutely right and for that, we are genuinely sorry, please let us know how we can work with you to resolve your faith with Penelope Chilvers. We are confident that we have addressed previous issues from the Christmas/SALE period and do hope that you might consider us again when purchasing footwear. Please do reach out at
customerservices@penelopechilvers.com
and we will be happy to further discuss this with you and to gain your trust again.
All the best,
Poppy, Customer Experience Assistant
Fantastically designed & well priced
Fantastically designed & well priced. Some half sizes would be greatly appreciated from a true 1/2 sizer ⭐️
24 avril 2024
Cosy slippers
Just bought some lovely new slippers. Customer service has been excellent as I didn't get the right size first time. I can't fault Penelope Chilvers' Customer Service Team for their friendly and efficient help when it comes to returns/refunds. Thank you.
30 avril 2024
Avis spontané
Amazing brand and fantastic customer service
Amazing brand. I love my new shoes and the customer service was exceptional!
25 avril 2024
Avis spontané
The shoes are just what I wanted
The shoes are just what I wanted! Perfect fit and so well made. Quality as ever excellent.
25 mars 2024
Nelson Leather Boot Review
I took the plunge and decided to order the PC Nelson Leather Boots. When the boots arrived I thought they were beautiful but when I tried them on and tried to walk around I was deeply disappointed. For an almost $400 boot I thought they would be well made. With every step I took the boots creaked super loud. No matter what I did the boots were noticeably shrill when walking. I was very sad to request a return label as the boots are very exquisite looking.
21 mars 2024
Avis spontané
Réponse de Penelope Chilvers
Hello Shawn,
We are incredibly sorry that there was an issue with the quality of your boots. We pride ourselves on the quality of our boots and it's disappointing to hear we fell short on this occasion. We will be sure to pass on your feedback to our design team for further investigation. We're always on a journey to improve, and we'd love the opportunity to chat with you about your experience and make it right. Please feel free to reach out to customerservices@penelopechilvers.com.
All the best,
Poppy, Customer Experience Assistant
Great customer service
Great customer service. Poppy very friendly and helpful. Thank you
23 février 2024
fabulous company
fabulous company, great staff and customer service and the boots are to die for. can't wait to showcase them at Cheltenham next week!the only improvement I would suggest is an exchange option for sizing issues rather than having to make a new order and waiting for a refund to come back in.
23 février 2024
Really delighted with my purchase
Really delighted with my purchase, gorgeous boots and very quick delivery. Would definitely buy again from PC.
25 janvier 2024
Worth trying, not the best boots I’ve seen
Company was quick and efficient, bit disappointed shipping was extra given the cost of the products. They did offer free refunds and the package was easy to return.
I ordered a pair of boots (I’m between sizes and they didn’t fit right so I returned them). Boots looked nice but the interior padding on the sole seemed a bit thin and hard (again, hard to tell as the boots didn’t fit properly so I didn’t have them on for long). I don’t think I would have ordered a replacement in the right size if they had been in stock.
25 janvier 2024
The best cold weather indoor foot ware
These are amazing slippers, more a bootee really. Felted wool, sheepskin inside, perfect. I bought these for really cold days when you want something more than a sheepskin slipper. These are perfect for me, high sided, with a very thick sole, extremely comfortable and with enough room for a woolly sock. Really delighted. Highly recommend.
25 janvier 2024
Very disappointing
Very disappointing, have placed an order twice in Jan-24 and been charged and on both occasions I am then informed that there is no stock! and I will receive a 3-5 days.
25 janvier 2024
Réponse de Penelope Chilvers
Hello Edward,
We wish to extend our sincere apologies for any inconvenience caused by the cancellation of your orders due to stock discrepancies. Rest assured, we have diligently addressed any previous issues, particularly from the Christmas/SALE period, and we are hopeful that you may consider us again when purchasing footwear. We are fully committed to improvement and would love to have a chat with you about your experience to make things right. Please feel free to reach out to us at customerservices@penelopechilvers.com.
All the best,
Poppy, Customer Experience Assistant
Réponse de Penelope Chilvers
Hello Jazz,
We are truly sorry for the delays encountered with your order. We would like to assure you that we have made significant strides in addressing our past challenges, particularly those arising during the Christmas/SALE period, and we are optimistic about delivering a seamless experience for you in the future. We deeply regret any inconvenience caused and are committed to gaining back your trust. We would love the opportunity to discuss your experience, feel free to contact us at customerservices@penelopechilvers.com.
All the best,
Poppy, Customer Experience Assistant
Unable to fulfill my order
Unable to fulfill my order. This was only communicated to me when I contacted their Customer Service as I had not received my order. I had no communication from them at all. Dreadful.
25 janvier 2024
Réponse de Penelope Chilvers
Hello Mary,
We sincerely regret any inconvenience caused by the cancellation of your order due to stock discrepancies and that you were not notified of this cancellation. Your feedback is invaluable to us as it drives our ongoing mission to improve our services. With sincere dedication, we have addressed previous challenges, notably from the Christmas/SALE season, and we are hopeful for the opportunity to serve you better in the future. We are eager to have a conversation with you to discuss your experience and make it up to you. Please do not hesitate to contact us at customerservices@penelopechilvers.com.
All the best,
Poppy, Customer Experience Assistant
Gorgeous boots!
I absolutely LOVE my new Arthur boots!
I had my eye on them for a while.
Then they went in the sale and I just couldn’t resist any longer.
Absolutely delighted with them and will certainly be buying from Penelope Chilvers again.
They feel and look very superior and I also liked the lovely packaging which made them feel even more of a treat and quick delivery was great.
10/10 for me!
25 janvier 2024
The invoice stated the correct product…
The invoice stated the correct product but the parcel contained black short boots instead of slippers.
25 janvier 2024
Réponse de Penelope Chilvers
Hello Tina,
We extend our sincere apologies for receiving the wrong item in your order. Rest assured, we're constantly working to better our services, and we'd appreciate the chance to discuss your experience and make things right. We are confident that we have addressed previous issues from the Christmas/SALE period and do hope that you might consider us again when purchasing footwear. Please don't hesitate to contact us at customerservices@penelopechilvers.com.
All the best,
Poppy, Customer Experience Assistant
Love my new purchase!!!
I ordered a pair of the waterproof knee high tasselled tan boots. They were delivered in 3 working days. Lovely packaging, they fit perfectly and are true to size. Love them!
Customer services was great. I saw a lot of negative reviews which worried me. I don't need to send anything back but overall, a good service and product. Happy!!!
1 février 2024
Avis spontané
Super fast delivery
Super fast delivery. Beautiful high quality sheepskin slippers for a bargain price. Swanky packaging with their own little bag to store in.
25 janvier 2024
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