Pense Avis 

350
•
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I was very wary about contacting pension advisors as I was badly advised last time I converted a small pension into an annuity over 10 years ago. However contacting Pense was a much more fruitful exp... Voir plus

Noté 5 sur 5 étoiles

There was problems in accessing funds from my two pension pots, Lauren kept hounding these companies until they released the funds, see set up complaint procedures with both and managed to get comp... Voir plus

Noté 5 sur 5 étoiles

Pense made accessing my pension stress free.lauren was great at keeping me up to date every step of the way throughout the whole process .Ross was always available for any advice and help to plan for... Voir plus

Noté 5 sur 5 étoiles

I was wary about scams and contacted Pense after reading reviews The staff at Pense absolutely brilliant I wanted advice on which type of pensions were available and was talked through what w... Voir plus


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

350 avis

5 étoiles
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1 étoile

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A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,9

Tous les avis

(350)

182 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

I have never been one for writing…

I have never been one for writing reviews but on this occasion, I had to break the habit of a lifetime. Pense were first class, from the moment I called them to the start of my annuity, the team have kept me informed every step of the way. Special mention to Kirk for his advice, and to Lauren and Liv who provided regular updates. I would have no hesitation in recommending Pense to friends and family.

20 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Quick smooth process

The whole Pense team were very efficient.

I was very happy through out the smooth quick process.

If anyone was on holiday someone else picked up the messaging seamlessly.

I would not hesitate in recommending them

26 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Pension Annuity

Used Pense twice now for both the small pensions I have. Kirk was excellent and explained everything so even i could understand.
Both went very smoothly with no hiccups in double quick time too.
I wouldn't hesitate to recommend Pense. All the staff are incredibly efficient and kept me informed
weekly throughout the process.
All in all excellent service, I would highly recommend.

12 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

Another con trying to get your details…

Another con trying to get your details whilst pretending offer free advice

24 février 2026
Avis spontané
Logo de Pense

Réponse de Pense

Thank you for your review.

We take feedback extremely seriously, however we have been unable to identify any interaction with a customer matching the details described here.

Pense is an FCA regulated financial advice firm and we maintain full records of all enquiries, calls and advice conversations. After reviewing our records we have not been able to locate any enquiry or interaction that corresponds with this review.

For clarity, we do not charge customers simply for making an enquiry or discussing their options. A fee is only payable if a customer chooses to proceed with a formal recommendation, and all charges are clearly explained and agreed upfront before any advice is provided.

We have asked Trustpilot to contact the reviewer so that they can provide further information and allow us to investigate properly, however we have not yet received any details that enable us to verify the experience described.

We are proud of the transparent and competitive charging structure we offer and would encourage anyone considering our service to review the feedback from other customers who have used Pense.

If the reviewer has genuinely interacted with us, we would welcome the opportunity to investigate and resolve any concerns directly.

Noté 5 sur 5 étoiles

I’ve been very impressed with Pense…

I’ve been very impressed with Pense from my initial contact and subsequent interactions. The staff have been wonderful, pleasant supportive and professional. Any questions or information requests were dealt with promptly and efficiently.

20 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Friendly knowledgeable team and professional service

Friendly knowledgeable team that offer a professional service. Initial consultation was friendly and helpful, reviewing my options and agreeing the way forward. They were then able to secure an annuity quote above my expectations and then followed through getting the policy in place and the funds transfer in in a very professional and timely manner. Regular updates on progress all the way through and very happy with the end result.

17 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Pense is the way to go.

Since I started dealing with Pense arranging my Annuity policy, I have found the team very capable and fairly quick at dealing with any issues that arose. The girls Chloe,Amber, Lauren and Liv have all been very helpful and kept in contact regularly with me during the transfer process. I would highly recommend Pense to sort your pension out

16 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Great Experience.

Pense was recommended to me and I'm so glad they were, Ross talked me through the whole process in detail and made sure i understood everything. His telephone manner is excellent and made me feel relaxed and confident that i was doing the right thing. Moving my life savings was a huge thing for me but Ross made it easy and worry free. It's also good to know that he is there at the end of the phone if i need him.
I would also like to thank Lauren too for confirming that everything is in order and ensuring that i am happy with the service they have provided. I highly recommend, they are a great team.
Andy Fifield.

23 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Not rushed into committing

As someone very new to pensions and completely bamboozled by what was available, the guidance, knowledge and support from both financial advisors Ross and Kirk, and great follow up and attention from Amber and Lauren was exemplary. The detailed choices were carefully explained (and more than once!) I did not feel rushed and I was not pushed into anything I did not understand. Pense certainly made something that I was dreading starting much smoother than I imagined, and I would highly recommend (in fact I already have!)

24 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

A very Pleasant experience dealing with Pense

When dealing with Pense they were very professional and the advice they gave was very good at no point did i ever feel pressured into making a decision. Pense were dealing with my pension company who were taking so long in getting the information to Pense. They kept me updated regularly on why it was going so slow. Once all the money had changed hands and i thought all was done i got an email from Pense saying that they had raised a complaint about how slow it went and my Pension provider said they would send me £100 in way of a compensation. I thought that was very god as i never asked them to do this. I would use Pense again and i would recommend them to any body

12 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Pense were a great company to work…

Pense were a great company to work with. They communicate extremely well. Almost daily communication with their admin team. I did experience issues with some of my pension companies and they were great in helping with advice and guidance on how to deal with them. Their advisers speak in a language anyone would understand. I highly recommend Pense

20 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Annuity

I found James, Lauren, Chloe and Katie very professional, experienced and friendly.
The whole process went very well and I was particularly grateful for the regular updates Lauren gave.
I would highly recommend this service - great value for money.

Stanley Bolden

20 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent service!

I was very happy with the service that I received from Pense, from start to finish they provided me with a very professional service, in setting up my annuity. My advisor Kirk and the admin team were a pleasure to deal with, making the transition from my pension as smooth as possible.

14 janvier 2026
Avis spontané

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