Peoples Jewellers Avis 

I had a return and Javier treated me with fast, friendly, professional service. I’ve shopped several times and all staff are amazing!!!

People’s Jewelrs is horrible don’t go there especially the one in Barrie Ontario We got protection on a ring that we bought it was a $300 ring and the lady said to get it inspected a month early so that we can take it in with my wedding ring every time so that’s what we did it would be on schedule February and August not January and July so the 2nd time we brought it in was August and the jewel was loose so we got them to send it away and they tried to charge us $84 for it because they said we were a month late which we were not don’t go there don’t get protection it’s a waste of money they are crooks

I purchased at People’s in Sherwood Park Mall, AB. I recieved excellent customer service from Georgina! I also had some older gems to have cleaned, she not only cleaned them free of charge, but she created a storage box for me, carefully crafting foam pieces to hold the jewelry in place. Awesome!!

Very disappointing customer service. (St-laurent Mall, Ottawa ON) My partner and I went in specifically to try on different engagement ring styles, which we clearly explained from the beginning. We had just started looking and genuinely wanted to figure out what style I liked before making such an important purchase.

Despite this, the sales associate immediately started pressuring us to buy, repeatedly telling us that the sale was only available that day. We explained that we weren’t ready to purchase because I wasn’t even sure what style I preferred yet and wanted to continue trying on a few different rings.

As soon as it became clear that we weren’t going to make a purchase on the spot, her attitude completely changed. She became visibly annoyed, stopped assisting us, and began taking other customers ahead of us while we were still waiting to try more rings.

I understand that sales are obviously part of the job, but customers should still be able to browse and try on engagement rings without being made to feel like they’re wasting someone’s time if they don’t immediately purchase the first day they walk in. We were there because we are actively looking for an engagement ring and ultimately intend to buy one. Unfortunately, this experience made us much less likely to purchase it from Peoples.

Bought my ring last year have been wearing for only 13 months from People’s Jewellers, and already two diamonds have fallen out. Even without ckeckups , there is no way 2 diamonds should be missing. Now I can’t even where my ring because a goldsmith said eventually all my diamonds will fall out . Wish I could give lower than 1 star.

Although this review shows the date of my experience as September 1, 2025, it was actually on August 5, 2025.
I bought a pendant and neckless for my wife for our 50th wedding anniversary at the Peoples store in Burlington Centre Mall on Guelph Line in Burlington, Ontario.
I cannot speak highly enough about the level of customer service that I experienced, thanks to Amy, who served me. From start to finish, she was friendly, helpful and very professional. Amy represented Peoples in an exemplary manner and I would not hesitate to return to the same store when making another jewelry purchase.
My wife was delighted with the pendant and she had the pleasure of meeting Amy when we visited the store for the pendant's first six month inspection.

Very unhappy and upset as we had my wedding ring on hold and went to pick it up and it was not available and discontinued and to make one that we chose for our wedding day would cost over 3000. To be made!! No call nothing so my advice don’t put nothing on hold !!!
Second thing is we went to another store and the lady went beyond to help us find a ring close to the one we had and paid for it at the store and she did it all online for us and was to pick up September 4th and we were very excited until we got home only to receive an email that peoples had cancelled our order !! Called back and no apology what so ever all she could say is if we want to purchase it again , why in gods name would I do that again and for a third let done.
Will not be dealing with Peoples Jewelry Company at all. When couples are getting married and they can do this to us ? What right do they have !!!! Very upset bride to be!! Not to mention it’s still showing pending on our credit card.
Nice to know they can cancel my dream ring at a value of 2281.46.
Will deal with another jewelry store as time is running out and I don’t need this stress and not to have a wedding band the day of my wedding.
Thank you so much for ruining my wedding band twice.

Awful - Zero Brand Confidence and Zero Accountability

Do not buy from Peoples.

When I buy a warranty on something it’s because I either know it’s prone to breaking due to usage (I’ve been made aware) or because I know I am prone to accidents. Neither of which was the case with a chain I bought at the suggestion of a Peoples employee based on my description of what I needed/was looking for.

No where in my brain did I think, oh this thing is going to randomly break just outside the return window (60 days) in less than 3 months and will stop working as advertised so I should buy a warranty for half the price of the item on top of my purchase price in case it’s a bad product…. It is extremely disappointing and disheartening to have brand trust in a company and a person who sells you something, just be completely wiped away when the product was clearly designed to break outside the return window and they turn to you with generic corporate jargon when you bring it into the store, in other words the company basically says “sucks to be you” should have paid more for a bad item at the start because we don’t have the confidence in our own products to include any product lemon understanding without you having bought a warranty with your bad product purchase.

The logic of having to ALWAYS pay extra at the start because their products are THAT bad - it astonishing to me. But that’s what Peoples stands by when you ask them for any understanding - it’s complete corporate coldness.

Full Story:
When I bought my chain I explained to the store clerk that I’m buying this chain for a pendant and plan to wear it every day, in the shower as well, I explained all this and she sold me a study box chain design with adjustable size and a little heart pendant on the end.

Within 2 months, the adjustable part got loose - which I was never warned could happen. But I was away working on a cruise ship and could not return it at the time. And the little heart on the end just broke off one day before I’d had it for even 3 months when going to use it normally.

When I arrived in store to see what they could do, I was met with generic corporate rehearsed answers. The chain cost more to repair than buying a new one, and even if I bought a new one, I’d still have to pay more for the protection plan on the new one - they still wouldn’t include the protection plan.

Absolutely the most disheartening and dishonest jewelry sale I have ever experienced.

Do NOT buy from Peoples.

Awful. Do not buy from People’s.

When I buy a warranty on something it’s because I either know it’s prone to breaking due to usage (I’ve been made aware) or because I know I am prone to accidents. Neither of which was the case with a chain I bought at the suggestion of a People’s employee based on my description of what I needed/was looking for.

No where in my brain did I think, oh this thing is going to randomly break just outside the return window (60 days) in less than 3 months and will stop working as advertised so I should buy a warranty for half the price of the item on top of my purchase price in case it’s a bad product…. It is extremely disappointing and disheartening to have brand trust in a company and a person who sells you something, just be completely wiped away when they turn to you just outside the return window and basically say “sucks to be you” should have paid more for the item because we don’t have the confidence in our own products to include a warranty- now I understand-that’s why they charge extra.

Full Story:
When I bought my chain I explained to the store clerk that I’m buying this chain for a pendant and plan to wear it every day, in the shower as well, I explained all this and she sold me a study box chain design with adjustable size and a little heart pendant on the end.

Within 2 months, the adjustable part got loose - which I was never warned could happen. But I was away working on a cruise ship and could not return it at the time. And the little heart on the end just broke one day before I’d had it for even 3 months when going to use it normally.

When I arrived in store to see what they could do, I was met with generic corporate rehearsed answers. The chain cost more to repair than buying a new one, and then after I could pay more for the protection plan on the new one - they still wouldn’t include the protection plan.

Absolutely the most disheartening and dishonest jewelry sale I have ever experienced.

Do NOT buy from People’s.

My experience with Peoples Jewellery was incredibly frustrating from start to finish. The customer service was unhelpful, communication was poor, and I was left feeling like my concerns were an inconvenience rather than a priority. For a company selling products that often mark important life events, I expected professionalism and attention to detail, but unfortunately I received neither.

The online shopping experience was disappointing, and resolving issues took far more time and effort than it should have. Responses were slow, information was inconsistent, and I was repeatedly left without clear answers. What should have been an exciting purchase turned into a stressful and frustrating ordeal.

I chose Peoples Jewellery because I expected quality service from a well-known brand, but the overall experience fell far below my expectations. Based on my experience, I would not recommend shopping here and I will be taking my business elsewhere in the future.

Very disappointing.

Beware of what you purchase from this store. Conestoga Mall

Without going into very personal details, I can honestly say that I will never shop here again. My experience left me extremely disappointed, not because of the product itself, but because of the complete lack of empathy and customer service.

I purchased a diamond ring and received it on May 15. Shortly afterward, the person I had purchased the ring for ended our relationship. The situation had a severe impact on my mental health and resulted in me being hospitalized. Because of those circumstances, I was unable to return the ring within the store's return window.

While I was still dealing with everything, I called the store to explain my situation. A very kind employee told me to bring the ring in and said that, given my circumstances, there should not be any issues processing a refund.

After I was released from the hospital, I went to the store only to be refused a refund. I explained everything that had happened and even offered to provide documentation, which I don't believe I should have had to do. I was only about four days beyond the return period, and that even includes the time between receiving the call that my ring was ready for pickup and actually being able to collect it.

What upset me most was the complete lack of compassion. This company proudly supports SickKids, which is admirable, yet I experienced absolutely zero empathy or understanding during one of the most difficult times in my life. I explained that this was creating a significant financial hardship, but that made no difference. We had this discussion when i went in i was a proud grandma of a living miracle from sick kids.

I was told I could exchange the ring for something else, which makes little sense when I was willing to return the ring itself. If I had been weeks or months past the return deadline, I could understand the decision. But being only a few days over—due to a medical crisis—seemed like a situation where an exception could reasonably have been made.

To make matters worse, the employee I dealt with in the store was dismissive and said, "If it was only a few days, we could make an exception." That was especially frustrating because it was only a few days, and I had already been told over the phone that my situation should not be a problem.

I am deeply disappointed by how I was treated. I hope others carefully consider their purchase, especially if they expect compassion or flexibility when faced with an unforeseen life emergency. Based on my experience, this store showed neither.

A heavy warning to anyone buying from the Cambridge Centre People's Jewelers. They have had my sons watch since Feb. They DO NOT answer the phone and the store doors are closed. I have had every lie and run around as to where his watch is. Four months to fix a link and they don't know where it is ? Disgusting service. Appalling. Call them and see for yourself SPEND YOU MONEY ELSEWHERE. I'm about ready to call the local news to do a story...there's other people missing wedding rings etc too....read the complaints.

I enjoyed our experience choosing our wedding rings at Bayshore and the staff were very friendly and helpful overall. However, I did feel some pressure with the upselling throughout the process.

What disappointed me most was when we were paying for the rings, an additional warranty charge was automatically added to both rings, totaling approximately $600. In my experience, warranties are typically discussed and offered as an optional add-on with clear consent before being included in the final total.

At no point were we directly asked if we wanted the warranties added, and I found that a bit deceptive and uncomfortable. We likely still would have considered them, but transparency matters — especially with such a significant additional cost.

Overall, we love our rings, but I do think the checkout process could be more upfront and customer-focused.

I bought a ring and the jem fell out, replaced it and it fell out again, got something new and within a week the jem fell out again. Now I have called their customer service line and it's been 4 days and I am unable to speak to anyone about my issue. Apparently they like to use ridiculous excuses as to why you are unable to speak to the right people in the company to get answers and solutions to your issues. I have called 2x now and they keep telling me I have to be put in the cue which takes anywhere from 24 - 72 hours to speak to someone. Funny thing is I have already waited 72 hours. So that really makes no real sense. It's called kicking the can down the road so they don't have to admit they sell cheap product. And the customer service agents at their 1 -800 line have no authority to do anything for the customer but put you in the next cue. I am disgusted by their product, the service I received at the store was minimal with no knowledge, customer service at their help desk was useless and I am now going in day 5 to speak to someone about my 3rd damaged item they sold me. Some retail jewelry store. Go somewhere else. This place is terrible. 0 out of 10.

Ordered a watch visiting peoplesjewellers website and spending some time reviewing watches on Mother's day(05/10/2026). Received confirmation for the order via email, after having provided all details including credit card. But surprise, next day (05/11/2026) received another email indicating order is cancelled. Upon calling customer care they simply wouldn't care, indicating inventory issue.
Its very unethical and bad experience, my first and last with peoples jewelers.

Scummy company. Got a ring at the Eaton Centre location. I was very happy with the ring but the service and company itself is horrible and very unethical. They lied multiple times and kept trying to shove their horrible protection plan down your throat. They had me go through the process of getting their shitty high interest credit card through flexiti for like 15%-20% off and didn’t honour the discount because They lied about the price of the ring claiming it was on sale from originally 2500 down to 1500 and both discounts couldn’t apply. The ring was already over priced at 1500. I tried to get the ring downsized as well from them and they said it would take 3 weeks. The ring was like 3-4 sizes too big and they were trying to act like that’s some insignificant amount of gold they can’t give me back or apply to the cost. Absolutely ridiculous lying thieving company I could not recommend more to avoid doing any business with them.

I have always had a great experience at peoples, especially when I deal with the store manager Nahrin Yokohana. I have purchased over the years quite a few items from peoples and every time I go for my check the first timethey make it feel like it’s the first time that I’m there and then I’m not a nuisance or interrupting their business because I have a check. The manager is always so polite so professional and so makes it ready for me to buy more jewellery. I’ve always dealt with Sandra and I will continue to deal with Sandra, but it was nice to feel that that the store manager was just as nice and professional as if I was just dealing with the sales associate. She checked all of my jewellery piece by piece attach my receipts with smiling and laughs and I could never feel so comfortable. My husband will never buy jewellery from any other location except for peoples. We have my engagement ring. Diamond ring is from peoples. My diamond earrings are from peoples and we will continue shopping at peoples not because people have great product just because they have great product and great people. Thank you for all that you do for me to continue business.

My wife bought a bracelet from Peoples Jewelers in Ottawa during our overseas trip in October 2025. It was supposedly gold and cost CAD$360. It broke in March 2026. On inspecting the break, it was obvious that it was gold plated metal! A rip off of a company and not to be trusted.

I ordered a ring online at a sale price with a pick up at Market Mall. I wasn’t able to pick up on their specified date and informed them of this. I received a text shortly after sayings that head office told them to cancel my order that was fully paid for.
They promise to sell it back to me at the price I bought it at. When I went to the store they said I have to buy it at full price or take the warranty on it.
I asked for names - who cancelled it?? I was ready to take this issue to the top. It seemed dishonest to cancel a ring that was fully paid, they were holding it for me to pickup. They had no right to cancel my order. Long story short, the sales lady after texting her Manager (when she told me she can’t contact her manager) re-sold it to me at the sale price. Why the scam / dishonesty? Employees want to purchase it at the sale price? Or discount? I’d like to know. People’s jewelry better do something about this problem.

I bought a pair of lab created diamond hoops online. In less than 9 months two of the diamonds fell out. There was no warranty on the product, that had to be purchased separately. I took the earrings to the Peoples Jewellers at Scarborough Town Centre to repair. After 10 days I received a call that it would cost over $800 to repair! I was stunned, I paid $1156 including tax for the earrings. There is no way that the diamonds should have fallen out in such a short time, also the repair cost is akin to extortion. Peoples Jewellers used to be a quality company with quality products, but no more. I will never patronize Peoples Jewellers again and neither will my extended family! Their products are crap, with scam service!