Peoples Jewellers Avis 

People's jewelry is garbage
You don't even have to actually wear your wedding set for it to fall apart! Since 2021 my wedding set has had stones fall out every 4-5 months. I have not woren it since 2023 for this reason, it has been in its original box. It was inspected 6 months ago at People's and when I went to bring it in today low and behold 2 diamonds are missing.

The customer service is excellent. Rose is the staff member who assisted me many times at the Market Mall Peoples Jewellers in Calgary Alberta. I cannot say enough about Rose. She always takes the time to listen to me when I shop at the store. Rose is patient, kind knowledgable and friendly. I can always count on her to provide me accurate information about jewellery whenever I have questions. I shop specifically at this location because I know the customer service is always amazing. Thank you Rose for always taking the time to help me and provide exceptional customer service.

Yesterday, February 19, 2026, I visited People’s Jewellers at Metrotown and experienced treatment that was completely unacceptable.

The sales associate who assisted me was openly rude, sarcastic, condescending, and despotic in her behavior. From the beginning, her attitude was dismissive and hostile. I also perceived her conduct as discriminatory. When I asked about a Casio G-Shock watch, she initially refused to assist me properly and prioritized other customers. When she eventually approached me, she ordered me not to move and not to touch anything.

As any customer would reasonably expect, I explained that in order to purchase a watch, I need to see it and try it on. When she opened the display case and I picked up the watch to examine it, she responded in an irritated and sarcastic tone: “Be careful. Why are you grabbing it?” This reaction was inappropriate and unprofessional. Trying on a watch before purchasing it is standard practice.

At no point did she demonstrate basic customer service standards. She did not offer assistance in trying on the watch, did not explain the product, and maintained an arrogant and authoritarian tone throughout the interaction. Her body language and facial expressions conveyed clear disdain.

Despite the humiliating and uncomfortable experience, I proceeded with the purchase because I genuinely wanted the watch, not because of the service. The purchase was a Casio GA-900 Master of G on February 19, 2026. Management can easily identify the transaction and the employee involved.

After treating me disrespectfully, she asked for my personal information. Given her behavior, I did not feel comfortable providing it. Additionally, when I attempted to continue browsing, she instructed me not to move, which I found unreasonable and inappropriate.

It is deeply concerning that an employee entrusted with representing your brand demonstrates such unprofessional, rude, and discriminatory behavior. I observed other customers being treated courteously, while my experience was noticeably different.

I formally request that management investigate this matter thoroughly and take appropriate action. This level of conduct damages customer trust and reflects poorly on the company. I am extremely disappointed by this experience.

I used to be a loyal customer of people's jewellery and made lot of purchases online for over a year, all my payment went through with no issue, then, suddenly, People's blocked my online purchase for no reason, I tried every channel to contact them (phone call, text, Whatsapp), but of no solution, customer service cannot help and no reason provided, they just push me to go to store to make purchases instead of using online purchases. I asked why, they said it is for your protection, I went to store to make one purchase so they can verify my credit card I used online but still they continue to block me from making online purchase for no reason and they cannot tell how long the block and how many in-store purchase required to be able to use online purchase again, I tried every way to contact customer service, no one can help and all said nothing they can do. Now, I believe it is indeed a strategy to force customer to go their store to increase their sales as store has higher cost to maintain so they want to redirect customers to their store at the expense of creating inconvenience to customers. It is NOT a protection for customer, rather it is penalizing loyal customers for the benefit of increasing their store sales to cover their cost. Very bad customer experience, no one help and no solution provide, no way to escalate. It should not be called as 'Customer Care', it should be called 'We don't care customer'. Easy solution, just stop shopping with Peoples.

I ordered two weeks before Valentines day. I specifically unselected the "require signature" option. The value of the gift is around $150, so typically below threshold for a signature.

They sent it to me WITH a signature requirement.

I then tried to get the company to remove it, but they said they didn't add it. So I called UPS: they said it was added by sender. I went back to Peoples: they confirmed they DID add it, but they aren't able to remove it.

Awful experience and now I have no valentines gift.

I DONT BUY HERE.
I bought a necklace for my wife and it come with a broken chain, they hide it with the tag and she only notices when decided to use it and take the tag out. We just went to the store and they recommended to buy a new one because they would charge too much to fix it.
Avoid this store you will waist your time and money

I bought a diamond tennis bracelet from Peoples. Within 3 week 1 of the diamonds had fallen out. I took it back and they replaced it with same bracelet. 1 week later a stone has fallen out. The workmanship is at the very least shotty! Then they want you to buy the extended warranty but it does not cover lost stones. I would give them less than 1 star if I could.

We had Jessica as a customer service rep at Peoples at Mic Mac Mall. She was fair, honest and a pleasure to deal with. I couldn’t be happier with the service she provided. Thanks from Susan & Mike from Cape Breton ;) highly recommended. 🤩

My wife and I bought few jewellery last month, costed almost or little over 2000 cad.As they did not have some of the items, we asked them to ship to our home. After waiting almost two weeks, I got an email, mentioning that it was delivered and pick it up from my own home address, which I never received.
I called the store several times, and the associate asked to call customer care, according to her that she cannot track nor access my order, surprisingly. But at the store they had all of their access till they sell it to me.
Later, spoke to the customer care and it was not easy at all to talk them right away, first had to pass the AI helper and eventually got the chance to text to a human (as I think, but not sure). And they informed that my parcel is at UPS access point and get there to collect it.
At the purchase, I ask specifically to deliver it to my home.I got a email mentioning my own home as the pick up point. And more over with the worst customer service..I strongly believe that nobody should buy from these guys. I bought all these jewellery for an occasion. I did not get them on time because of their misleading email and worst after service. This was our go to spot for jewellery in past but not any more...and if anyone wants to ruin their special occasions go with them...otherwise avoid them by all means.

Everything from the quality of my gold bracelet to the service for repairs, incorrect email notifications, this company is sadly lacking. I would NEVER buy from the again.

Terrible customer service. I bought my granddaughter a Vera Wang bracelet on the website. The first day she wore it broke. I took the bracelet in to get fixed and they said about 1" was missing from the bracelet. The store sent it in to get it fixed and I received notice from store that they did not have a part to fix it and could only Sauder it. If they just sauder it the bracelet would not fit anyone. I was more than happy to pay for the repair. But was told to buy another bracelet. How can a company sell something and don't have parts to fix it. My husband ended up fixing it.

Emma,at Cornwall People’s,helped us so much!lt was a great experience!We told her what we were looking for and she brought out exactly what we wanted!It was so enjoyable and efficient!Thank you so much Emma

I spent a large amount on a men’s watch for Christmas. The Salesperson had informed me if the watch was too big to bring it to get it sized down. Once we got there we were informed that they don’t do that and sent me to a watch repair shop. I feel that at the price we pay at your store you should cover the cost if you’re not able to do so.

Terrible experience. Made my order successfully, had plans in motions and expectations made only to receive an email stating it's been cancelled as they can't fulfil my order. Yet they approved my order.. Only after they notified me of it being cancelled did they update their website, fairly quickly I may add.

Their reply was a few other options (Notably higher price tags) which nothing seemed right, obviously or we would have chosen another. An engagement ring isn't a simple decision made through a back-up option.. Ruined my new years and trust in ordering from them.

⭐ 1 Star – Shockingly Poor Customer Service

If customer service were measured as a warning sign, the Peoples Jewellers at Pickering Town Centre would be a case study in how not to treat customers.

From the moment I interacted with the staff, the experience was marked by dismissiveness, rudeness, and a complete lack of professionalism. Questions were met with irritation rather than assistance, and concerns were treated as inconveniences instead of legitimate issues deserving attention. There was no effort to listen, clarify, or resolve anything—only an attitude that made it very clear that customer satisfaction is not a priority at this location.

What makes this especially disappointing is that Peoples Jewellers sells items tied to important life moments—engagements, anniversaries, and milestones. One would reasonably expect care, patience, and respect. Instead, the service felt cold, transactional, and outright hostile, as if customers should feel grateful just for being acknowledged.

There was no accountability, no empathy, and no attempt to recover the situation. The overall impression was of a store operating on the assumption that customers have no better options and therefore don’t deserve basic courtesy.

I strongly advise anyone considering a purchase here to go elsewhere. There are many jewelry retailers who understand that trust, professionalism, and respect are essential—this location is not one of them. Save yourself the frustration and disappointment.

This was my experience about 10 years ago and I haven’t been back. I know it’s been a decade but this ring was special, just like any ring anyone receives. I gave them one star because the ring itself was absolutely beautiful..
My ex bought it for me as a promise ring and it was stunning! It was a gold band with green and blue opal and two strings of small diamonds on the outside of the opal. I can’t remember the exact series of unfortunate events but it seemed like everything that could have possibly went wrong, went wrong from selling us a useless warranty and gaslighting us, to giving us a completely different ring back. I took my ring in to get cleaned and they gave it back with missing diamonds and then told us there’s nothing they could do about it and broke their word. I believe I recieved the wrong size that was ordered as well, the list goes on really, it was unbelievable. I could tell that the ring was difficult for them but they became almost scammy with their “warranty” even when they were the cause and they tried to just not say anything when I came to pick it up like it wasn’t missing 3 diamonds. They ran it through the machine I bet and it took the diamonds. I wonder what their sludge looks like..the whole experience was shocking, really. Eventually, one of the bigger main opal pieces fell out…. It was only two months until our wedding and on that day I packed my stuff and I walked out the door and I never went back. NOT because of the ring. We had issues and I was scared and as I sat on the toilet and looked at this shitty ring, and now noticing the missing opal, that was the sign I needed. And that was it. The biggest mistake I ever made. Now he is happily married with child and wife in a beautiful home and I live in my mom’s basement. There is something so special about recieving a ring, and I think we can all agree that they hold a lot of power. The aweful experience I had with People’s Jewerly, it was one thing after the other, just disappointment after disappointment. The ladies working were all kind but it seemed like nobody knew what was going on. I honestly felt like something was going on behind the scenes, a cover up or something perhaps? and if you wanna know what I realllly think that it’s not even the original ring that was gifted to me. Again this was gosh, 10 years ago now but I still put the ring on in hopes that it’ll make me feel better but it really doesn’t. I’m not saying they are responsible for any of my life choices but it makes a good story. This was at peoples jewellers in the village green mall in Vernon bc

Terrible customer service. Terrible product. Ordered a gold necklace with a small pendant for my wife and the necklace part is so short. Its the size of a large bracelet not necklace.
Oh and their AI locations says i need to drive 170km to return it to a store.
Last time I trust people's jewelry.

I had a wonderful shopping experience at the Rideau Centre Peoples.Thank you, Avid for that. The other staff there were good as well with customer service and overall shipping experience, unlike the peoples store at Bayshore mall. The shopping experience at Bay shore mall store of peoples had been bad. Not only shopping experience,I guess working there could be difficult too. Because while I was there for a return, I could see the rude behavior of a staff towards another one at the cash

My daughter Amy & I were treated so very respectfully yesterday by Linda at the Bower Mall Peoples Jewellers while buying a diamond ring. Linda was very patient, kind and explained every detail so well!! She was an all around wonderful person to deal with!! Thank you Linda!!!
Amy & Patti

There is no customer service properly after getting the order they won't give us a proper response until they get the order they will give us a call several times after getting the product no response from the customer service if there is any complaint they won't take return they will charge you for everything

About a product and before ordering I asked to the customer service is that a big bone or small one they said me everything it is a big one everybody can use after when I received the product it is too small for my hand it is very small when I ask for the return get me a good big size they are asking me to pay access amount and this no response from the customer service please do not order this things from this people