Pepperfry Avis 478

I have had the worst experience with Pepperfry people. The quality of the furniture & the making is pathetic. The after-sale service is even worse. No one gives clear answers and they have no resolution for the bad quality they are selling

Disappointed with Quality and Service from Pepperfry

I recently ordered two items from Pepperfry – a wardrobe and a queen-size storage bed – and my experience was nothing short of disappointing.

Starting with the wardrobe, it’s baffling that a product meant to last would come so poorly constructed. While the three main sides seemed sturdy, the back panel was just a thin sheet barely attached, making it feel incredibly flimsy. It’s as if Pepperfry took shortcuts that severely impact the wardrobe’s durability and stability.

The queen-size storage bed was even worse. Despite the website's promise, it arrived without any lift-up functionality for the storage, which was one of the key features I was looking forward to. Additionally, the bottom ply for storage wasn’t even attached properly – it covered barely 14 cm, making it practically unusable for storage purposes. The bed I saw in the local store was clearly not the one I received.

When I reached out for support, the response was as disappointing as the products. I was told that no returns would be accepted, and my only option was to accept a subpar product. If I refused, the product would return to the warehouse, and my money wouldn’t be refunded. It’s frustrating that a brand like Pepperfry would have such rigid and unhelpful policies.

I expected more from Pepperfry and am deeply disappointed with both the product quality and customer service. Buyers, please be cautious – the products may look good online, but the reality is quite different.

I am writing to let you know about my dissatisfaction with the sofa set and bed I bought from your company. Within two years of purchase, both items have encountered significant issues.
1. Sofa Set: The sofa broke within three months of purchase. A representative from your company came to repair it, but the same issue has reoccurred. I have raised this complaint multiple times but have not received a satisfactory resolution.
2. Bed: Recently, I reported a problem with the bed as well. The representative who visited suggested I consult my carpenter for repairs, which is not the level of service I expected from your company.
Moreover, I was quoted a charge of ₹9000 for the sofa repair, which is unacceptable given that the issues arose so soon after purchase.
I would appreciate your urgent attention to this matter. I request a prompt response and a resolution that meets the standards of customer service I expected when I chose your company.
As a paying customer, I expected much better service and support. I would like you to address these issues quickly and provide a resolution that reflects the quality your company promises. I feel
I have wasted my money in your shop.
Thank you for your attention to this matter.

I have had a terrible experience with these guys.I request all yo please don't purchase anything from their site else you will have your money stuck with no product left in hand.
They don't have any proper functioning return policy,you will stuck with the cheap and low quality products.I bought a bedsheet having terrible poor quality &refused the second incoming at doorstep and I don't have any updates from them since 3 weeks now.
Product quality will fail you miserably Don't go on the fancy items as it looks online, it will be far worse.

My experience with Pepperfry has been quite frustrating. Over the past month, I made several purchases, including a sofa, bed, and mattress, but the delivery process has been a serious hassle — especially with the sofa.

I placed an order for the sofa on 3rd October, and even after several weeks, it arrived incomplete, missing both its legs and a drawer. It was stuck at the delivery unit for days, but despite multiple follow-ups, no one seemed to take responsibility. I later learned that the merchant wasn’t even contacted about the missing parts until I escalated the issue.

What makes this even more puzzling is that the branch is mostly empty, with very few customers around, yet the staff still offered no help after the sale. Despite having little else to do, they were reluctant to assist with my concerns. For example, I had to reach out to the manufacturer directly to track a delayed mattress because the branch staff didn’t provide support. One staff member even said it wasn’t their responsibility, which was shocking for such a well-known brand.

I had higher expectations when buying from a physical store, thinking the service would be more reliable, but the after-sales support has been disappointing. If you’re planning to shop at this branch, be cautious, as their follow-up and accountability seem to disappear once the sale is made.

The delivery of items has no schedules. Customer Service does not respond and takes at least 2-4 days to read a mail on csatpepperfry.com or supportatpepperfry.com….action to be taken has different time limit.
Delivery is not done as per tracking of website. They will call when they reach your city with your order and they will continue to call unless you come out of your grave and reach home to take delivery.

Very Bad Experience with Pepperfry.

My experience with pepperfry is a nightmare. I ordered a king size cot with mattress. It took 10 days to reach. Thereafter installation failure. My repeated emails and calls nobody is responsible in customer care. Finally customer care calls me and informs that they're arranging reverse pick up without my consent. I paid advance payment and my money will be paid to me after 3-5days. What a funny company.
I will never recommend pepperfry to anyone.

We bought a customised wardrobe with long hanging for dresses, this order was customised with us and store selling agent, we received the wardrobe after approximately 10 days and for our surprise it was a regular wardrobe from their catalogue without the long hanging part and we customised with the seller, also the wardrobe has arrived cracked inside.
No one from the customer service took responsibility and also the selling agent, they said that it is what we ordered and the crack wasn't there when the carpenter assembled it, after he finished assembling it he immediately left, we took the picture immediately after he left and sent it to the company, they said it is our problem!.
Do yourself a favour, go to other shop save you money and nerves!.

VERY HONEST FEEDBACK-Pepperfry is extremely bad company, customer service is worst, they do not respond on your complaints/ issues at all, no matter how many times you call them and even if they call, they will never help you in any area, even if you have faced countless issues against them, they won't have any solution for your complaints. Their discount offers are complicated, their " track your order" option is complicated ..they have totally illogical and complicated procedures in everything

DO NOT BUT FROM THEM. they're nothing but cheaters and swindlers. They sell fake wood products. If you guys have anything in laminate finish pour a little water over it and see the sticker peel off. These guys have delivered fake products with the claim that it's engineered wood and this and that. Their service is the worst. You'll save yourself from headaches and you will end up saving your money.

I recently had an incredibly frustrating experience with Pepperfry after purchasing a 'Claire Sheesham Wood Writing Table in Scratch Resistant Honey Oak Finish'. My experience with both the product quality and customer service has been nothing short of appalling.
The product was delivered on 17th August 2024, and from the start, I noticed several issues:
1. **Absence of Acrylic Scratch-Resistant Coating**: The product description clearly mentioned an acrylic scratch-resistant finish, but this was entirely absent. The surface is rough, and this was the first defect I reported.
2. **Uneven Tabletop**: There are visible depressions on the tabletop, making it uneven and poorly finished.
3. **Mismatched Drawer Finishes**: One of the drawers has a completely different finish from the rest of the table, giving it a mismatched and inconsistent look.
4. **White Patches on the Surface**: The table has several white patches and an overall substandard finish.
After raising a complaint, a carpenter was sent to inspect the table, and he confirmed the defects, even recording a video that showed the absence of the acrylic coating and the other problems. I was initially told that a replacement would be processed, but what followed was a complete breakdown of customer service.
Over the next two weeks, I received numerous calls about delays due to issues with the merchant, only to later be informed that my replacement request had been *canceled without any explanation*. When I asked for a reason, the customer support representative was dismissive and stated that my request had been rejected with no further recourse.
The situation escalated when a customer service agent accused me of fabricating the issue about the missing acrylic coating—something I had raised from my very first complaint! This accusation was not only false but also highly offensive. The agent was rude, condescending, and unprofessional, ending the call without resolving any of the issues I faced.
I expected a reputable brand like Pepperfry to take responsibility for the defective product and to provide a prompt solution. Instead, I’ve encountered poor product quality, delays, dismissiveness, and an utterly unhelpful customer service experience.
I strongly advise against purchasing from Pepperfry. If you value quality and expect even a basic level of customer service, it would be wise to look elsewhere. My experience has been extremely disappointing, and I am still waiting for a satisfactory resolution to this issue.

Had ordered a solid wood queen size bed. Delivery experience was smooth and assembly was done in the next 48 hours.

Product quality and finishing is top notch.

Thank you, Pepperfry

If you order any product and try to cancel it even within 2 hour they charged 2.5% on payment amount. Worst experience with Pepperfry.

Bought a office chair.
Lever got broken . For more than 15 days they kept on lingering and were not bothered to repair nor give any solution.
Zero service and insensitive people.
I would suggest not to buy any thing from Peppefry.

I would not recommend anyone to order from pepperfry.
All their products are outsourced and they have no control on quality.
They delivered me broken table and are insisting they will take it back and credit wallet account where I will be forced to rebuy from them or to their stores upi account where their manager is on 2 weeks leave n I will waste my time chasing for the refund.after wasting 20 days paying 100 percent advance this is hoe they treat you n saying we deliberately not done. I am sitting with their broken table n 100 percent amount prepaid.

it's an awful experience. Please never buy anything from this company, their return policy sucks. I am stuck with some article which didn't loo at all like it was advertised and they didn't return or exchange. Worst experience

I had the worst experience with Pepperfry. I purchased a wardrobe for my parents, but the product we received was nothing like what was advertised on their website. The wood is of extremely poor quality, and the delivery was handled carelessly, as if they were dumping garbage in our home. Even the carpenter's assembly felt fragile, as if it could break at any moment.

When I attempted to initiate a return, it became a frustrating and time-consuming ordeal. Their service is terrible, and you have to fight just to get someone to address your concerns.

I would never recommend Pepperfry to anyone. You’re better off hiring a local carpenter, even if it costs more—it will save you the frustration, anger, and wasted time.

Reg Order SKU. FN1769018-S-PM22522

Hello,

I had ordered this cabinet from Pepperfry, 2 months into usage all the side doors have started falling apart. Cupboards have fallen below, such crappy furniture at such a premium price. Instead of giving a refund you have sent a carpenter to fix it who has not guaranteed that this will be a permanent fix.

Extremely disappointed with the fix. Please take this back and issue a refund.

Disappointed badly! Worst experience with pepperfry.com they don't deliver on-time and then deliver damaged items and at last no proper return arrangements and refunds. very poor customer service, really hated buying from Perpperfry.com.

The quality of the bed frame that I ordered was good but the drawers that came along with it did not align with the bed frame. When we asked to return or repair as well, they denied to do that. In fact we ordered the bed after looking it in showroom and they still denied by saying that the bed is at it is suppose to. Drawers were misalign, no wheels, no channel. In fact drawers can go inside more then the edge of bed frame. Anyway long story short, their customer service is very poor so please buy it from anywhere else.