Pepperfry Avis 476

We ordered a lamp over 15 days ago, and it still hasn’t been delivered. Every time we call, we’re told it will be delivered within the next two days, but there has been no progress. When we finally called to cancel the order, the response was simply “sure, go ahead.” Extremely disappointing customer experience. If a simple lamp cannot be delivered on time, it raises serious concerns about reliability and service commitment. Fact: You cannot cancel a product post 24 hours of order. Which means even if your order is delayed you cannot cancel your product. What a pathetic SOP.

My recent order from Pepperfry delivered yesterday and i like the overall quality of the product.

All my orders from Pepperfry are delivered on time and their quality is amazing. Recently i received Tv unit and it look really nice.

I have purchased a queen size bed on 2023. And last year the bed ply got damaged. Within 2yrs the bed was damaged. I have reach out to the outlet from where I had purchased but its been 1yr now nobody has resolved the issue. Pathetic after service. In future will not purchased any item from pepperfry.

I bought a Wadrobe from Pepperfry. One of the worst experiences I ever had. I bought it on Jan,2026. They took more than 10 days to do the assembly. I had to call and email multiple times. The customer service agents behave like as if I have got the product for free. The tone itself was intimidating. When I raised a concern ,the agents literally made me feel bad. Another worst and very very worst thing is carpenters. Omg! The carpenters were most annoying and gave the non sense answers for basic doubts. One of the carpenters told me your door mirror will not be good enough, we can’t do anything. No one asked how my door mirror will work! Then within 5 days, please within 5 days the door didn’t get locked. It was too disheartening to see when you put so much money on an item but ended up malfunctioning. I had to call multiple times and mail multiple times. Again, the customer service agents behaved like the product is given as free. Uff. I cannot express what I went through because of this. The carpenter came after 5 days of constant follow ups. He was very very rude and asked us is this even a complaint? Dude we are buying a wadrobe to keep the items safe by locking it. If it is not functioning it os your responsibility to repair. He was damn rude and was blaming us and the products. He told the first carpenter should have assembled properly. He was extremely annoying. Pepperfry, please understand! We are not buying anything for free. I put my money on your product. The assembly team and customer services are very very poor. The moment we entered the shop to buy, the sales rep behaved completely different. He judged us so quickly as we came in auto and didn’t even come with us to show the product instead asked us to go and check. If you want millionaire customers, then why are you keeping shop on the middle class people zone. Most regrettable purchase ever!

My family recently ordered a bookshelf from Pepperfry and the quality of the product is top notch. It looks nice in my living room.

My recent order from pepperfry was delivered in a good condition and with proper packaging. We liked the product quality.

I strongly advise against buying from Pepperfry. I recently ordered a wardrobe and received the package a week later with two damaged parts. Since then, I’ve been chasing their customer service for replacements, but the experience has been terrible.

Their communication is inconsistent—what they say over calls doesn’t match their emails. It’s clear that Pepperfry only cares until you place the order; after that, customer concerns are ignored. More than 20 days have passed, and the damaged package is still lying open, taking up space.

There’s no coordination between Pepperfry and the merchant, no proper follow-up, and the representatives don’t seem to understand customer issues. This week, I even received a random WhatsApp message asking for my location, with no official update from Pepperfry.

The issue remains unresolved. Based on my experience, I recommend exploring better alternatives instead of Pepperfry.

We placed an interior order worth approximately ₹13 lakhs with Pepperfry last year. However, the entire experience has been extremely disappointing and stressful.

There have been continuous and unreasonable delays at every stage of the project. The work at our home remains incomplete and has left our living situation completely disrupted. The company has repeatedly made promises regarding timelines, but none of them have been honored.

There were serious issues starting from incorrect measurements taken by their team, which led to delays in production. Subsequently, there were further delays in delivery and installation. Even during the fitting process, the work has been highly unprofessional.

The carpenters deployed appear to be inexperienced and untrained. They often make basic mistakes, such as cutting wood or plywood incorrectly, and then casually admit that it was done by mistake. In several instances, items such as kitchen tandem drawers and other fittings have been installed incorrectly or swapped with one another, clearly indicating a lack of skill and supervision.

Whenever issues are raised, the assigned supervisor fails to provide any meaningful resolution. The behavior and communication reflect a lack of professionalism and accountability. Assurances are repeatedly given—such as completion by a specific date—but these commitments are never fulfilled.

Additionally, the designers assigned to the project appear to lack the necessary competence and professionalism. The overall experience suggests poor quality hiring and inadequate verification of skills.

Due to these continuous delays, we were forced to postpone our housewarming ceremony (Griha Pravesh), which was initially scheduled for 26th February. This resulted in cancellation of travel plans for our guests and has caused both financial loss and significant mental distress.

Even now, despite a new ceremony date scheduled in April, the work remains incomplete. The supervisor visits occasionally without any tangible progress, which further adds to our frustration.

This entire experience has caused us severe mental harassment and financial strain. It is unacceptable that after paying such a substantial amount, we are still dealing with incomplete and substandard work.

My order from Pepperfry was delivered yesterday and the quality is amazing. The table looks nice and my family loves the quality.

I had a very disappointing experience with the Kibo 3-door wardrobe from Pepperfry.

The product was delivered on 27th March 2026 in a damaged condition. I was promised a quick exchange, but even after 12 days, the issue remains unresolved. Every time I contact customer support, I’m told to wait another 2–3 days with no real progress.

I even requested a return, but that was denied, and I’m still being asked to wait indefinitely for replacement parts.

This delay, lack of accountability, and poor service are extremely frustrating. Very disappointing experience overall.

It has been 4-5 months that I have been seeking feedback as to when my massage chair will be repaired but I am not getting any response. I just get a call and am told to give it 6-7 days, we will get it repaired. I am told that the part which is having problem in the massage chair will be replaced and even after that it will not get repaired, this is what the company says, if it cannot get repaired then refund process should be done. My time is being wasted for so long. Even after it being under warranty, nothing is being done to my massage chair. I am not being repaired when the massage chair cannot get repaired at all and I am being told that you You are posting like this on our platform, the company will not be bothered by it, nothing will happen by our posting, so I would like to say that I will post on all the platforms I find and will tell everyone that the service is so bad. People from Pepperfry ask me about it. I tell them the same thing about Pepperfry that the service is very poor. No one should buy from them. If they don't have the product then they will have to face the same problem as me. I want a resolution in 1-2 days. I have waited a lot. According to these people, they first talk about refund and then go back on their words. This is what the staff of Pepperfry is. I want a refund. Put it in Pepperfry wallet.

Fraud !!!
Customer Service Support is pathetic
One needs to beg to have the bad quality item collected for return , however the agent named Muskan B ( always the same name) is full of attitude; won't respond or reply..one needs to request and request request for a reply and for the for not collecting the item back
But the fraud customer support does not reply and the customer lands up wasting money and trust on Pepperfry !!!

Guys just stop buying online stuff from Pepperfry, if you value your hard earned money and if you do not wish to get frustrated

This online platform should be completely boycotted !!

It's A Big No

Very bad customer support. You cannot get hold of a real person. Everywhere there are bots. Ordered a dining table , delivered after 6 Days of ordering. The piece was damaged , I told them bring a replacement.
They repaired it and again delivered it after 6 days.
Now its lying on the floor in my house and they are saying it will take 3 days to get an assembly person.

15 days for a dining table. Amazon does this in 5 days including assembling. Lesson learnt.

Worst part - No one to give updates no apology nothing after paying money. You have keep following up.

Pepperfry is a good place to buy furniture and home items.
The website is easy to use and has many options.
I liked the design and quality of the products.
Delivery was on time and packaging was safe.
Customer service was helpful when I had questions.
Overall, I had a nice experience shopping with Pepperfry.

I recently visited Pepperfry store and ordered study table. The delivery was on time and the quality of the product is also very good.

I ordered new product from Pepperfry recently and they delivered it on time. The coffee table is of a good quality and my family loves it.

I have had a harrowing experience with Pepperfry. I had ordered a full length mirror from them and the courier agent notified me that the mirror is completely broken from inside and sent me a video where the sound of completely shattered glass could be heard on keeping it upright.
I complained about this to pepperfry over 5 calls with different customer executives where the standard answer was ' someone will call you in half an hour' and sent them 3 emails which sent random chatbot replies without solving my problem. The refuse to acknowledge that a broken item was delivered (which I have not even taken into my possession) and have not helped me get my refund back. If a product gets delivered from them in a good condition, its a matter of luck but if its damanged, theres a harrowing experience getting them to acknowledge that a defective/damaged item was delivered.

Product delivery was delayed. Then, after asking them to refund the money, they delivered a very poor quality item available for half the price, and one of the items was glass covers was broken. Wanted to return it. However, I did not see any option on the company website to return the item. Never again.

I ordered a product from pepperfry and the quality is really nice and it looks very sturdy.