Pepperfry Avis 476

I had a very bad experience with pepperfry. I bought a coffee table for 12K, and the quality of the product was so bad that the gold color of the metal base frame became black within few months. I have been engaging with their support team since last 5 months to fix the discoloration problem, as it was in warranty, but till date no resolution was provided by them. All along they were buying time by telling lame excuses. They insisted that I contact the dealer directly and ask them to send an email to pepperfry for the repair service to be done. It was ridiculous that I bought an item from pepperfry but I was asked to engage with the dealer directly for rectification service. I believe it is pepperfry's RESPONSIBILITY to deal with the dealer for warranty coverage and NOT the buyers. Therefore, I sincerely advice not to purchase any products from this platform, as their products and after sale service are pathetic. If you want to save your hard earned money, stay away from this unethical and unprofessional business platform.

One of many orders that i received from Pepperfry and the recliner is amazing. Very good comfort and overall quality.

I ordered a mattress from Pepperfry. The mattress was delivered quickly as it was delivered within 4 days. The mattress delivered is also comfortable and satisfying. It was a seem less experience

I purchased a floor lamp for my place. The lamp was delivered early and also the one that was delivered was as expected and suites with the interior of the living room.

Really good collection of products they have. I ordered sofa set and the quality is just great. Thanks

Worst customer care- service is non existent- but at your own risk.

It’s been 3-4 days I received my order from pepper fry. The quality is really top notch and it’s looking very aesthetic in my dinning area. The delivery was fast as well.

I order sofa from pepperfry I really like the quality and material of it. It's looking very amazing and aesthetic in my hall. Also the delivery was quick and there were no damage....

I received my bed today. I like the quality of it. The delivery of the product was quick with no damage.

I received my order from pepperfry.the quality of TV unit is really sturdy and amazing. It looks very aesthetic in my hall. Delivery was the order was fast as well.

Yesterday I received my wardrobe from pepperfry. The delivery was very quick and the quality was is really awesome.

Recently received my order from pepperfry and quality of the coffee table is amazing. I like their product range to choose from…. The delivery service was also quick.

Ordered sofa and lounger. Delivery got delayed by a couple of days that too after constant follow up and email to CEO. Wrong product delivered for lounge as the legs are in different colour than what is shown in picture. Replacement legs are taking ages to be delivered. The carpenter assigned is playing hide and seek. The order was placed through Kharghar Navi Mumbai outlet but that salesman is unresponsive though he promised that if you order through outlets we are in better position to help customers. But they don't pick up calls.

Difficult to get in touch with customer executive to schedule a delivery. Even if get in touch they are helpless. My expectation with the professional at the moment is not much given the service. Never buying again. Urban ladder is much better in terms of service.

My purchase from pepperfry was really nice, their services are also good in terms of assembly and delivery. Good shopping experience so far.

Superlative service and polite staff. Purchased a chest of Drawers and turned out good.

Worst experience doing online purchase with this scammer platform. Seems they tie-up with vendors of substandard products and lure by displaying discounts, a product when I purchased was already 70% discounted, but next day even discounted to 30% of that price. Product received was substandard, customer service person was claiming they have sent only what I purchased. Pathetic experience was they want me to become a photographer to take multiple photos as how stupid they expect to see the product delivered. Actually platform originally displayed only one photo that too photoshop image.
In another order they have sent only one quantity for three purchased, and marked it as delivered.

Pepperfry never disappoints when its come to furniture. I ordered cabinet and its really of a good quality. I love these products

Products from them are of the best quality. My coffee table from Pepperfry is really nice.

Purchase experience was smooth had purchased a bench which was delivered as displayed. The assisted buying team had helped with the selection of the product as per my requirement.