Pepperfry Avis 476

My experience was good for booking a mattress and looking to buy some more Decor products..

I ordered a bed and the mattress. The delivery for the bed and the mattress was well managed by the team to ensure while the bed is delivered the mattress is also been delivered. The bed was also installed quickly once it was delivered. The quality of both products is good

Purchased multiple products from Pepperfry and very satisfied with the quality comfort and durability of all the products.

I recently ordered a cabinet and its was a good purchase. Their services are really good and the delivery team in on point.

I would give a negative number rating if possible, not even 0 . Pathetic, i’ve availed modular services from them. Disastrous Experience with Pepperfry

This has been one of the worst customer service experiences I have ever faced.

From the very beginning, the handling of my project was completely chaotic. I was assigned a representative (Meena) who initially committed that the material would be delivered on a specific date, work would start immediately after, and the project would be closed by the 9th, or at the latest, the 10th. These commitments were clearly communicated and acknowledged.

After this, everything went downhill.

I was informed later that Meena was unwilling to take calls or take responsibility for the project. Repeated calls from my end went unanswered, and there was not even the basic courtesy of a callback. When I raised this issue with her earlier the same day, she assured me that she would call back — which never happened even till 9 PM.

To make matters worse, I was then informed that the material delivery promised for the next day was also being delayed — completely contradicting what was committed earlier. This shows absolute mismanagement, false assurances, and zero accountability.

I remained polite and patient throughout, hoping for professionalism, but this was clearly taken for granted. The lack of communication, broken promises, and casual attitude toward customer commitments are shocking for a brand like Pepperfry. If this is how employees operate, it seriously damages the company’s credibility and reputation.

This is not just a delay — it is a complete failure in customer handling, ownership, and service ethics.

I am now forced to escalate and take formal action because this kind of behavior cannot be ignored. I strongly advise anyone considering Pepperfry to think twice, unless you are prepared to deal with unanswered calls, false commitments, and complete irresponsibility.

Absolutely not recommended.

Overall, satisfied with the product quality and handling. Everything stayed smooth and predictable.

The shoe rack we ordered keeps the entryway neat. Compact design sturdy build, and easy to use

Bought a bookshelf mainly to reduse clutter.
The shelves feel strong, spacing is practical and the finish looks neat even after regular use.

The experience with my first purchase has been pleasent. It was a first time I was ordering the furniture online. The time when the TV unit was delivered we all were satisfied as it was delivered as shown and the delivery and installation process was also smooth.

Trusted brand and excellent customer support

I placed an order for the office table and chair. The order was delivered within the promised timeframe and the installation process with also smooth. The chair delivered is also comfortable for long duration and overall it was a great purchase experience.

Overall purchase experience was awesome. Seamless delivery, all updates were received on time and also delivery staff was polite. Keep it up.

Same as others experience, bad customer care. Bought a wardrobe 4-5years back, requested help to dismantle. Totally refused, not even on payment they agreed to send their carpenter to dismantle the wardrobe. It is as they know once dismantled the product is flimsy, the pieces will become unusable. Engineer Wooden furniture is not recommendable from this site. May buy recliner or other stuff. But

Worst experience. Sofa looks fine from outside, but the cushions are made with very cheap scrap , not used cotton. They are charging premium prices but delivering low-quality filling. Completely misleading and not worth the money.

Recently purchased a 3 Door Wardrobe and the delivery was completed within timeline & the assembly if the product was also conducted on the same day. Like the way PepperFry has handle my order.

I was looking for a wooden bed for my home and visited their store which provided it to me.

I recently ordered this amazing writing table for my nephew and the product is so good quality. They delivered the product on time and i like their overall services.

We purchased the 3 seater sofa in teal green colour last month. The experience of the product purchased was good and smooth. The received sofa within timeline in good condition. The comfort is good

This was my first experience buying furniture online so we were little concerned but Pepprfry didn't disappointed us. I brought a storage queen size bed. The bed arrived on time without any damage. Their assistant buying team helped selecting right product for me with best offers available and customer support was also helpful on arranging the delivery and installation. Overall a satisfying experience.

Sharing my experience so others can make informed decisions.

Over the past 3 months, my experience with this interior design company has been extremely distressing and disappointing.

From the very beginning, I was shown designs and given commitments that were never delivered. What was promised on paper and verbally has no resemblance to what was actually executed on site. The materials and workmanship used are far below what was agreed, clearly indicating cost-cutting and misrepresentation.

The team’s conduct has been highly unprofessional—no ownership, no accountability, and complete disregard for timelines and client concerns. Repeated follow-ups were met with assurances that were consistently broken.

Despite the work still being incomplete after three months, the company has already collected ₹19 lakhs. The financial loss, mental stress, and disruption caused to my family have been severe and unacceptable.

This entire engagement has been a nightmare, and I strongly regret placing my trust in this company.

I am still awaiting:
• A clear update on the actual status of work and a realistic completion timeline
• Justification for the amount collected so far
• Corrective action for poor quality work and deviations from approved designs

If this matter is not resolved immediately and transparently, I will have no option but to escalate it legally and through consumer forums and public platforms.

Posting this as a cautionary note for others.