Pepperfry Avis 476

Pepperfry made furniture shopping experience easy and enjoyable. The product quality is good and looks perfect at my home. Delivery and installation was well coordinated by the team and customer service was also responsive. Overall a good experience 👍

Purchased dressing table the quality of the product is good.
Overall experience is good.

- Purchased a 6-seater dining table.
- After 2 months, a manufacturing defect was detected.
- Claimed warranty; company agreed to replace as it was not repairable.
- Over the next 4 months, I made more than 20 calls and sent the same number of emails.
- After 4 months, they delivered a replacement product that was even more defective. I refused to accept it, and they took it back.
- Later, they asked me to send photos and videos of the defective product (which they had already taken back).
- I managed to send only 2 photos taken during installation.
- They closed my warranty request because the photos were sent after 2 days.
- I emailed again; they reopened the request but asked for the same photos once more.
- The cycle of calls and emails restarted, with no resolution.

Additional Issues:
- I received multiple calls during work hours, causing disturbance.
- I even had to take half-day leave from my workplace to receive a damaged product again.

Final Note:
Please don’t be misled by their colorful website, fake discounts, and false warranty promises.
This has been one of the worst companies I have ever dealt with.

Had a great shopping experience with Pepperfry! The website is easy to navigate and there are huge range of furniture to choose from. My order arrived on time as well and packaging was well. The quality of the dining table I ordered looks elegant and feels durable. Customer support was responsive on delivery updates and made overall a smooth experience.

ChatGPT said:

This has been the most disappointing shopping experience I’ve ever had with any furniture marketplace. The product quality is shockingly poor and nowhere close to what was advertised. Customer service feels completely unresponsive and uninterested in resolving issues. Delivery was delayed multiple times with no clear communication or accountability. Overall, Pepperfry has lost my trust, and I would strongly advise others to avoid buying from them.

I’m genuinely amazed at how spectacularly unorganized a brand like Pepperfry can be. First, they lure you in with furniture that’s “in stock” online. The moment you pay, the magic begins—they gracefully shift your delivery date to some mysterious future day, and surprise! There’s absolutely no option to cancel.

Then comes the daily entertainment: a flood of emails and SMS updates about delivery, scheduling, re-rescheduling… everything except an actual on-time delivery. There’s always a brand-new excuse ready for every delay - truly impressive consistency.

And when your long-awaited item finally arrives, it’s damaged from transit. Of course. But don’t worry—they’ll send a carpenter to “fix it up”… after another week of waiting.

Their products aren’t cheap, though the premium ones are decent. But honestly, the logistics? A full-blown disaster. When a brand can’t deliver on the dates they promise, it’s no surprise they will lose customers.

Thanks for reading!

15 pieces of furniture ordered. dates of delivery changed arbitarily. Delivery intimation is through auto generated msgs which are marked as spam by mob service provider and are not answeredby customer resulting in arbitary resheduling of delivery on subsequent dates time and again.

This is one of the worst merchants of all times. From past two months they cant replace a leg stand of a six seater dining table in spite of sending numerous images and videos of the same thing. It has been two months since this issue is still ongoing, it has taken away my mental peace as the table has now become very dangerous as we have little toddlers in the house.

Grat product, exactly same as shown on website. Fast delivery and smooth shopping experience. Very happy with my purchase!

Great product and fast delivery.
Very happy with my purchase..😃

Products are not sturdy. The company took 5 months to replace a wrong product after 5 unsuccessful attempts and ended up with sending a product which was not assembled properly by their engineer. Very bad experience overall. Never buy from them.

purchased a premium sofa from Pepperfry with high expectations, but the quality has turned out to be extremely disappointing. The materials used are clearly substandard — within a short period, the cushions lost their firmness, the fabric started wearing out, and the frame became unstable. This is absolutely not what you expect when you pay for a “premium” product.
To make matters worse, the sofa was still under warranty when the damage occurred. However, when I reached out to Pepperfry customer support, they refused to acknowledge the issue and denied any repairs or replacement. Their customer service was unhelpful and dismissive, offering no real solution.
Overall, I feel let down both by the poor product quality and the lack of responsibility from Pepperfry. I would strongly advise others to think twice before making any major furniture purchases from them. Not worth the money or the hassle.

Supplied damaged product. Even after complaining multiple times to their customer support and writing emails, no resolution and no one gives proper answers. Keep shifting the blame to their product supplier. Their support is pathetic and the executives don’t give any proper answers.

Bought a so-called "orthopedic" Cloudio mattress from Pepperfry. It was fine for about a year, but within 2 years, it became a soft, saggy mess. Zero back support, zero quality.

It came with a 7-year warranty, but guess what? When I raised a complaint, their response was, “This is normal wear and tear.” Normal?! For an orthopedic mattress?

And their customer service? Absolutely pathetic. Kevin from their escalation team was not just unhelpful, but downright rude and arrogant. No resolution, no courtesy, no accountability.

Honestly, I feel cheated. Pepperfry sells you big promises, but if something goes wrong, you're on your own.

Never again. I won’t spend a single rupee on this company ever again — and you shouldn’t either.

purchased a bed from Pepperfry (Arthamart, Noida Extension). The product quality is very poor. The floor ply is not fixed and keeps moving, and even the bed box cover is loose. I spent more than ₹12,000 but the bed is completely different from what was shown in the showroom. Customer care also refused to help, saying “it is like this only.” Very disappointed with Pepperfry’s misleading sales and poor quality.

SOFA SET MANGAYA THA 1 MAHINA BAAD AAYA

Furniture ka design or quality dono best hai.fast dilevery or smooth installation experience Mila ..variety or furniture bhut acchi hai, her style me avilable hai

ORDERED A BEDSIDE TABLE, AFTER 6 DAYS LATER AFTER TALKING TO 3 AGENTS I AM UNABLE TO CANCEL MY ORDER, NOR ARE THEY CANCELLING MY ORDER, EVEN THOUGH EVERYTIME THEY SAY THEY WILL. THEY ARE NOT TRANSPAREN, THEY CONTACT THEY HAVE IS ONLY FOR SALES WHICH THEY DONT SPECIFY AND THEY DONT HAVE A CONTACT FOR SUPPORT YOU ARE AT THEIR MERCY TO WAIT FOR THEI CALL

do not ever buy from this website firstly they are taking ages to delivers orders on top of that if you order anything there is no option to cancel the order also if u want to return or cancel the order there customer service is always unavailable shit,ridiculous service ever. fraud fraud fraud

Ordered shoe rack and received an amazing one same as was shown. Thank you . I liked it and I recommend. Try delivering a little quicker next time though. But thanks 10 on 10 to you. Thanks to Punjeet who helped in Mohali. (Also kept my kid occupied for some time) :)