Perfectdealz Avis 

Jason and Nolan are big crooks.Always promising things and dont reply to maibox, WhatsApp and take very long to answer calls. I’m still waiting for a call and he still has not, nor has he responded to my email since last month. I have been waiting for a refund since last month. Wrong products were delivered and Jason promised to arrange courier to collect them meanwhile a refund was approved on their side. Initially I gave them 2 weeks as they informed me after the wrong delivery that they need to order the items and replace them for me. That was the biggest mistake of my life because even after 2 weeks had passed, no new stock was received, now a refund process is taking over 2 months

Ordered a product, long delays and haven't received it, tracking doesn't show where it is and no one answers emails or phones. Really really bad. Not worth it !!!!!!

Their service is extremely terrible I requested a refund late July we are in October now, you will be told they have a backlog. What kind of backlog that could take this period, why do you say refund takes 14 days to be processed. Why do you have a policy if you don't abide by it.
Every time you call they will tell you, we are busy with payments the latest will be Friday or the following Monday. Every day same story.
I wouldn't recommend this platform to anyone, their service is worse worse worse.

#PDZ11047 Wardrobe order went wrong. They have never had stock of this item and not sure why its not updated on their website. The consultants not truthful I was never contacted and wrong product was delivered. Purchased in August to date no Wardrobe no refund received.

As a first time buyer, am very disappointed, I ordered an wodrop in August, no delivery until now, no communication, they are not picking up calls, they do not reply to Whts app, i regret buying from them and I will never buy anything from them

Very very poor service. False advertising of sizes of products. And complete silence and will ignore you on all available contact details. DO NOT RECOMMEND at all.

If I could rate 0 stars I would. I see that I am not the only person who is beyond frustrated with the lack of feedback or communication. Despite using all contact methods on their website I have had no joy in resolving an issue with my order. After patiently waiting for what seemed like an eternity for my order to be delivered it finally arrived however, out the three items I ordered, two items that were delivered were the incorrect products.

The website is great. Easy to navigate

Orders take way too long to fulfill and be deliver. Please hire people who can turn that situation around bwcause it is NOT working well.

After sales service is horrendously bad. At this point I am literally thinking of going to their offices but why should any customer ever have to consider or resort to that? Customer service really really really bad.

So i got an sms stating my parcel is being delivered.. This was on Thursday 10 September. Today on Sunday 13 September i got a WhatsApp message saying the delivery is being canceled due to the company PERFECT DEALZ not paying them for the delivery and something about a storage fee. I paid PERFECT DEALZ for the delivery of the item.

Please don't buy from PERFECT DEALZ. Save yourself money and a huge hassle.

Dear Ramagaga

I am writing to formally escalate a serious service failure regarding my order for a wardrobe with assembly, purchased on [27/28 August], for which I also paid for delivery. I would like this matter addressed by senior management directly, as my repeated attempts to resolve it through your customer service line have failed.

Timeline of events:
• [Friday, 28 August 2026]: Received an email confirming dispatch. No delivery date, time window, or courier details were provided.
o No proactive call or email followed to arrange delivery.
• Tuesday the week after: I called and was placed on hold while the agent tried to reach the warehouse. She was unable to get through and promised to call me back. She never did.
o I called again the same day and was told delivery would happen "by end of week," with no ETA given.
• Thursday last week: I called again and was told delivery would now take place Friday.
• Friday last week, ~10am: I called for an update. The agent contacted the driver and confirmed I was on the schedule for delivery by end of day, and that the driver would call when nearby.
o By 16:40, I had heard nothing and called again. After being placed on hold for around 5 minutes, I was told delivery would not happen that day, that the warehouse had given no explanation, and that it would now be rescheduled to Monday.
o I asked to remain on the line until I received either a reason or a firm ETA. The call went dead with no hold music at approximately 16:45, and was disconnected entirely by 17:00 when the call centre closed.

I have paid in full for this wardrobe, its assembly, and its delivery. This is not a request for a favour — it is a service I have already paid for and am still waiting to receive, several days beyond every date I was given.

Beyond the logistics, this has had a real impact: this wardrobe was a birthday gift for my daughter, who is 16. She has now asked me whether the photos I sent her were AI-generated and whether your company is even legitimate, because of how long this has dragged on with no explanation.

I would like the following from you directly:
• A confirmed delivery date and time window, communicated proactively — not something I have to chase.
• A clear explanation for why the warehouse repeatedly failed to fulfil confirmed delivery slots.
• Some acknowledgment of the service failure and inconvenience caused, given that I paid specifically for delivery and assembly as part of this order.

I would like to resolve this directly and fairly. However, if I do not receive a substantive response within [24–48 hours], I will have no choice but to consider raising this matter publicly, including on social media, so other customers are aware of the experience I have had.

I look forward to your prompt response.

Regards
Carrinna

Getting in touch with this store is like trying to contact a distant planet. Every call, email, and message vanishes into the abyss, never to return. At this stage, NASA would probably have a better chance of reaching Mars than I do of getting a response from customer service.

Perfect Dealz is refusing to collect incorrect items that they sent to me. They expect the customer to pay for a return courier instead of rectifying their own faults.

Payment done. Waiting since 18 days. No delivery, no response. WhatsApp is using an AI agent which is useless to sort out any issues. Email running into thin air. No response, no product, no refund.

Please note that I have sent a message on your whatsapp stating that Portable Coffee Ceramic Mug Set With Warming Coaster is broken. Drying Laundry Balls 2pcs ordered with this order PDZ10186 and PDZ9098, both times washing balls were received, there is a price difference and I don't want the same incorrect items. The Wind Dust Blocker Insulator Door Stopper x 2 hasn't been delivered yet.

I am very unhappy with the service received.

Kindly get back to me as emails and whatsapp and phone calls are being ignored.

Don’t waste your money. I bought a wardrobe. It was bad quality and didnt match what was advertised. We couldnt even finish assembling it because it was falling apart. I dont even have energy to send it back because they took forever to deliver, they’ll probably take forever to refund.

This is my third review on Trustpilot, and we have already left three others on HelloPeter. I am still waiting for a proper response regarding the whereabouts of my order.

I was originally advised that my Friday delivery would arrive on Monday, 27 July 2026, yet I have received no update, no explanation, and no communication. Your landline rings with no answer, and your WhatsApp support is completely unresponsive.

This level of customer service is unacceptable. I have made multiple attempts to get assistance and have been ignored.

I am requesting that my order (8816) be cancelled immediately and that a full refund be processed without any further delay.

What a disappointing experience — this company’s service has been nothing short of a joke.

I had a horrible experience with Perfect Dealz. I ordered a wardrobe, but what I received was completely different from what I paid for. To make matters worse, it took weeks for the wardrobe to be delivered, which was already very frustrating.

I had also paid someone to assemble it, only to discover that it wasn't the product I ordered. This has been a complete waste of my time and money.

I am extremely disappointed with both the product and the level of service I received. Based on my experience, I would not recommend buying a wardrobe from Perfect Dealz. The premises also looked quite unprofessional, which did not inspire confidence.

I just want to warn people about this company. They are frauds! They took R8600 from me. I bought a glimmered mirrored console table in silver (R4799. 00)and a decorative glam mirror (R3499. 00) shipping was about R300. 00.After 3 weeks of numerous unanswered emails and whatsapp msgs and phone calls I got them eventually. I ask why they didnt send my orders they apologize and make up some stories about backlog. Then they said that part of my order will be shipped the next day. That was the console table. The table arrived that Friday. When I opened it, it was a ugly wooden bronze like thing nothing what I ordered. The monday I send a email with photos and also phoned them. The guy on the phone said that they wil check the email and come back to me. They never emailed me back.Then come the mirror. It was not what I ordered again. On top of it the mirror glass was shattered in the package. Tried to phone them because emails or whatsapp msgs are useless. They never answered the phones. So here I sit with this crap they send me. So I will advise people stay away from this company. They got no respect for their customers. They advertise expensive top tier products and then send you the most disgusting crap not even worth a quarter of the money you paid for.

I placed Order with Perfect Dealz expecting the item to be available for dispatch. After making payment, I contacted the company to ask for a delivery date and was informed that the warehouse was still awaiting stock, with no confirmed ETA.

Had I known the item was not in stock before placing my order, I would have made an informed decision about whether I was willing to wait. In my view, stock availability should be clearly communicated on the website before customers complete a purchase, not only after payment has been received.

On 16 July, I requested that my order be cancelled and refunded due to the uncertainty around stock availability. The company asked me to wait until the following day, advising that if stock could not be confirmed, they would proceed with a refund. I agreed.

When I followed up on 20 July requesting the cancellation and refund as agreed, I received no response. I have continued to follow up using the WhatsApp contact method provided by the business, but my messages have gone unanswered.

At the time of writing this review, no goods have been delivered, I have not received confirmation that my order has been cancelled, and I am still waiting for my full refund, including the delivery fee.

This experience has been disappointing due to the lack of communication, the delay in processing the agreed refund, and the absence of proactive updates. I hope Perfect Dealz resolves this matter promptly by processing my refund in full and improving communication and transparency regarding stock availability for future customers.

Avoid Perfect Dealz – Extremely Poor Customer Service

Please read the reviews on Trustpilot and HelloPeter before purchasing from Perfect Dealz. My experience has been extremely disappointing.

I have been waiting for over 4 weeks for a refund. Although I have contacted the company numerous times, I have received nothing but excuses and empty promises. Their phones are rarely answered, it is virtually impossible to speak to anyone in their accounts department, and there is no direct email address for accounts.

Based on my experience, I cannot recommend purchasing from Perfect Dealz. If after-sales service and refunds are important to you, I suggest you look elsewhere.

The worst service I’ve ever experienced. It’s been over 2 months since I placed this order.

I canceled the order over 20 days ago and was promised a 14 day refund. It’s the 15th day - no refund - no communication - their customer service and support team are absolutely unbothered - don’t care attitude. Keep on putting me on hold. Don’t answer phones