permanent tsb Avis 

Staff were very unapproachable and unhelpful with a complaint I had . I had to ring a card branch on my phone in front of them ! so unprofessional really annoyed me their attitude!

I just visited the TSB brunch at St.Nicolas street in Aberdeen and that was brilliant experience! As financial advisor Monika Horaczy help sort all my accounts, ISA and loan brilliant advice, very helpful, more staff like her! Thank you

This may be an issue with other providers, but I had a third paty take money from my account without my permission, and ptsb would not let me block it.
An absolute farse

Terrible lay out to track balance and what is spent and balance. Available balance is so small and not clear at glance. This update did not improve anything for user of the app

Brutal customer service. No help when I was scammed out of money. I gave them all the info needed and nothing from them. Use any other bank.

I really don't know why their updating the app to make it worse, the last two times they updated it hasn't been good for me but this time it's the worst ever it's so dark with the black top and I'm finding the layout terrible as I find everything Jumbled up if I need to find out what I spent today to other days dates seem to be mixed up the only thing I can make out is the pending items ..I'm waiting for next app update because the last two are shocking I won't be holding my breath to be any better... please please tsb please try better 😔

My debit card has been blocked due to suspicious payments. I've been calling the open 24 and the fraud number since 10 this morning and on hold for up to 15 minutes. Went into the online chat and explained the situation. They said they'd ask fraud department to call me. Phone rang twice and hung up before I could answer. Got text message to call them back urgently. Called back and on hold again.
Went back to chat, new chat so had to explain again. Put on hold. App logged off due to inactivity.
Will have to get a new bank account to get a new visa card

I’ve banked with PTSB for over 20 years. Since the last week in June I can’t use my Visa Debit card online. They are sending the code to a phone number I had 5 years ago. I’ve paid late fees to 2 companies because I couldn’t pay online with my own money.?

Called PTSB today in an attempt to trace a dormant Irish Nationwide account - according to media articles they acquired Irish Nationwide years ago… I can see why they have such dire reviews. The call handler said she had never heard of Irish Nationwide and refused to pass me on to a more experienced colleague. She suggested I visit a branch - I live in the UK. When I enquired if I should write to their head office to trace the account, she said no. I eventually wrangled the HO address out of her and I could sense the eye-rolling when I asked for the post code, as she has to look it up. Upon further digging online after the call, it appears that they have a dormant account department, a documented process, and a form to fill in - none of this information was forthcoming and no attempt was made to assist in any way. I asked to be put through to Customer Services - she said she was Customer Services… that said it all. Avoid them, they clearly have no value on customers, potential, current or future if they put someone who is clearly either untrained or quietly quitting in a customer-contact position.

App suddenly stopped working for me asking me for device authentication and not letting me to authorise my device. I rang customer service and no help.
Stupid question if I remember my password ( (yes, I do)or if my software is up to date ( it is).
Solution from bank representative: "go to the phone shop and ask if your device is compatible because some older phones or some specific phones might not be"
My question: " which brand or models are not compatible with your app".
Bank representative: "I don't know".
Me: " This is your app so if you don't know how a guy from a phone shop will know"?
Lady: " I don't know "
Incompetent workers!
After 3 hours on the phone the ticket with complaint was submitted. App hasn't been working but solution was simple when I contacted my brother who is an IT specialist.
Wasted time, no help, no basic knowledge about their own systems and ridiculously you cannot access your bank account from browser on the phones! No other bank does that. Preventing people from accessing their accounts if their app stops working!

I think the bank has turned into a joke. unfortunately I have a personal account and business account. I called online banking the other day trying to change my address as I had moved home. I was a full 10 min on the phone before I got through to the right department. push 1 push 3 push 4. you can't access business banking on your phone it has to be by laptop, and If you call up personal and business are 2 different departments! I applied for a mortgage a few months back from Ptsb, a portal was set up. the information they were looking for was way over the top(and both my accounts were with them) I applied for a mortgage with my credit union around the same time, I had mortgage approval in principle within a week! ill be closing both my Ptsb accounts in the coming weeks. I used to bank with ulster bank and in my opinion they were about 20 years ahead of them, when you needed to contact them it was just one person you needed to talk to. if your reading this AVOID Ptsb at all costs honestly they are not worth it.

I needed to book flights and they said the credit limit on my VISA Debit was €2500. I needed €5000. Asked them could they change the limit for 5 minutes so I could pay for the flights they told me to send the money to Revolut and pay that way. I have since lost the deposit that was holding my flights and the flights. Well done PTSB.

Terrible customer service
My mum has been trying to to get a new bank card from them since February 2025 and still no joy . Won’t put any reason in writing as to why they won’t supply the card and lied about never receiving an online complaint despite the fact that we have an on-screen acknowledgement that they received the complaint . Only thing to do now is to close the account and move to another bank . Disgraceful .

If i could give a minus rating, i would give PTSB a minus 1,000,000 rating. Every possible excuse is or has been given, by EVERY staff member i've dealt with over the past 7 months. I was forced, for legal reasons, to try to simply get a form from them, and then, to find someone trustworthy in a branch, to take the completed form [and the valuable backup docs required] back from me. I've visited 4 branches so far. Each time i visit one, i'm the only customer there ? Any staff awake there look like they are bored to death, and every one of them say "you'll have to contact xxx at another branch to discuss that - it's not my job' ....
Extremely disappointing customer service, it felt like I was dealing with completely untrained staff at each branch, and, on the mind-numbing helpline. I spent MANY hours being passed from one person to another with no resolution or any promised callbacks. Day after day, week after week. Even the simplest issues seemed far too complex for them. The PTSB website isn’t any better - frustrating to use to put it mildly - and don't even think about trying to use their 'online appointment system' [actually, if you have time to waste, try it and you'll see what i mean].
If one of their 'managers' does ring you to discuss, you had better make sure you don't have to call them back - because when you ring ANY of the numbers they have used to contact you, you'll hear a message saying 'this number is no longer in use'. They also have a policy of not answering the Customer Care number after 17:05, even though it's supposed to be manned up to 17:30. Disgracefully, you'll hear a message saying 'you're the next caller in the queue' - to keep you hooked. Another shocking practice.

There are three pillar banks in Ireland. It's incredible that i have to truthfully state on this review, in 2025, that you should avoid one of those pillar banks like the plague - PTSB - a company clearly run by, [and staffed by too, i'm sorry to say], overpaid wasters.

Waiting for hours to report fraud with my card. No answer. Basically ptsb giving fraudsters more time to perform fraud with your card. Pathetic service.

Really poor follow up to a serious enquiry. Customer service agent did not have English as their first language and failed to grasp the basic points I was making. Very disappointing.

Extremely disappointing customer service, it felt like dealing with completely untrained staff on the helpline. I spent an hour being passed from one person to another with no resolution. Even the simplest issues seemed far too complex for them. The PTSB website isn’t any better, it's frustrating to use and rarely functions as expected.

There should be an option for Zero Stars

PTSB has to be the worst banking serivice in Ireland. Nothing ever works and the customer service is brutal. The app doesn't work, the website doens't work and you're on the phone for hours to get absoultely no where.

If it wasn't for my mortgage being linked to PTSB I wouldn't go near it. It is brutal.

Likely massive problems behind closed doors. Last time I experienced problems accessing funds that were lodged into account was post 08, quick research shows that not alone unable to access the money even they show on the account. Add this to buggy or non working app, I would be worried to keep any decent amount or for business purposes as not dependable when needed.

For anyone thinking of opening a PTSB account, things you should know as I have gotten caught out badly today. The maximum transaction value on a PTSB Visa debit card in €2500. I have tried to buy some parts in the UK and cant make payment.
I then tried to set them up as a Payee but because they are in the UK, I have to drive 45 minutes into Galway to set the Payee up in the branch and 45 minutes back. I CANT BELIEVE IN 2025 THAT THIS IS HAPPENING WITH AN ONLINE BANKING SERVICE. PTSB, ARE YOU FOR REAL??????