permanent tsb Avis 

I was unfortunate enough that PTSB acquired all the previous UlsterBank mortgages and had to deal with them for the past few years. They had outsourced the dealing with these type of Pepper, which were unable to actually provide any information via phone and everything had to done via physical letters, not a chance to get an email with a statement or even see this online.
The branch is not any better, as I was advised they'd online deal with new mortgage clients. Any existing mortgages need to contact their 'help' line...
I was finally able to switch to another bank after the fixed term ran out and they are just trying to delay thing as much as possible and charge the most random fees. Not that I could detail what exactly they call the fees as again I have to wait 60! days for a closing statement that might provide me with some information. The overpaid amount? I have been waiting now for 2 weeks and the money is still not back in my account. They helpful comment that I got was that I just keep checking my bank account and hope that it comes soon 🥸

I recently opened a new account with PTSB, which was a bit of a nightmare. Anyway, I got it opened and was asked about house insurance, which I was interested in. I mentioned that my house insurance was up at the end of August and was assured that someone would call me within the next two days. However, it's been 3 weeks and I'm yet to receive a call. I've tried calling, but the automated system needed to be more helpful. After several attempts, I finally got through to a human, but I couldn't understand them. I believe a human touch in customer service is crucial, and I hope they can work on this.
I wish banks, etc., would make their customer services more friendly and listen to what we want, not what they want. The banks don't care about the over 65 anymore, and the profits they make from our money are extortionate.

Left waiting for weeks to find out about our mortgage. Not great to deal with

Absolutely robbing peoples I went to tsb on 31st July to close my account they asked me to pay the quarterly fees and I’ve paid the fees and they told me that there’s pending transaction and come next week and we will close the account I went to the bank today on 16/8/24 to close my account in Limerick branch and they said we won’t be able to close the account until I pay them another quarterly fee even I haven’t use the account for upcoming months but has to be paid the charges.way of robbing people highly unlikely 👎.

I work for a company with 1000s of iIE staff and it looks like PTSB users won't be getting paid today, the only Bank that has processing issues. We are used to getting paid late but it's now after 5pm . Embarrassing.

Terrible always paying my salary-late !
And what do they say “This payday is a busy one “ All my colleagues were paid on time (they have other banks).

Made an appointment for last Monday in Bray branch to update a trust account. Colm met me at 10am sharp brought me to an office and had all details ready and explained everything clearly without using jargon and got everything signed up. He renewed my fait in the banking system. He was both professional and efficient and got the job done quickly with no delays.

Agree with the dreadful customer service on business accounts. Called up twice and also have been into the branch twice to get my business 24 account reset.
The branch verified the address but the business call centre won't accept what is called out unless it is line by line how they see it on screen (which I can't see). Shocking, an address has a number, street and area code.
They also gave no solution to rectify the situation. All they did was try to justify their situation- I had to give them potential solutions.

Will be shifting my business account

I would like to commend staff member Louise at Ballyfermot PTSB which I visited this .morning not being very.technically minded I wasnt very confident in using the computer but louise was very patient helpful and pleasant
towards me she really went beyond her job discription

I have been a customer of Permanent TSB for some time, but my recent experiences have been extremely disappointing. Over the past year, my account has been targeted by scammers three times, resulting in significant financial loss. Each time, I have reported the incidents to the bank, but the response has been slow and unhelpful.

Currently, I am fighting to recover over a thousand euros, and the bank’s lack of urgency and support is alarming. I trusted Permanent TSB with my money and personal data, but their handling of these situations has made me question their security measures. It seems highly unlikely to be scammed three times in one year without some underlying issue.

I hope Permanent TSB takes these concerns seriously and improves their customer service and security protocols to prevent such incidents in the future.

The worst bank ever tsb company call center barred my calls I was defrauded from loveholidays & edreems I called to tell them their was a unlawful transaction instead of rising a charge back they sent me a complaints form when I told them I want to process a change back they said they would when I called again they told me a charge back was never filed it was done deliberately By Emellilla Daragh Duffy Deirdre Murphy and my calls were been deverted this is unacceptable for a bank and has broken CMA rules on many occasions its criminal how the phone lines go to all different departments!

Been customer for many years and loyal to this bank, however the open 24 service is getting worse and worse, cutting you off while you are talking, it feels like you are under investigation to answer a simple question and so on. They should learn customer service to their employees before allowing them to interact with customers. Sometimes is hard to understand what they are saying over the phone as English is not their 1st language.

people, this bank is not safe, they stole from me and the bank just washes its hands, I lost 3 years of savings there, banks exist to keep our money safe, but this bank is a joke

i wish i could give a minus

If they had -10 that is what I would rate TSB 72 hours still no call back from Fraud department. I feel sorry for the Girls that answer the phone as they are helpless. On Sunday on the phone for 2hours meant to call back yesterday nothing on the phone for 2.5 hours today now told they will call back. As soon as this is sorted I will be out of this account

DREADFUL CUSTOMER SERVICE

PTSB have turned their high street banks into glorified ATM arcades, providing no normal banking services. Telephone service is unbelievably slow and almost useless. Invariably get someone who takes all the security details, can't do anything and has to transfer you to some other department that either just doesn't answer or else, after all the same questions, has to transfer you again. After several calls over an hour, trying in vain to speak to the fraud department (after receiving a text to call them immediately), I've given up. They're very busy I was told. I await a call back. Grrrr!

The PTSB app is so frustrating, says “an unexpected error has occurred” but the same message has been on the app for at least 10 days now & I have to find an ATM to check my account balance & transactions.
Technical service & support appears to be non existent.
Nothing happens when I press the Help option on the app.
No customer information or assistance is being provided regarding this technical problem.
Extremely annoying, frustrating
and totally unacceptable lack of communication, zero customer support & no service whatsoever

I would give zero stars. Go elsewhere I have been locked out of my account for just over a month asI did not pass security questions so these have to be reset. After call and waiting 20 minutes, from abroad and paying for call, supervisor told me I would be called from centre yo reset questions. No call in one month. Other option is to write a letter. I sent registered letter with proof of delivery which arrived there over a week ago. I had to call again Friday and the letter is apparently in the hands of complaints dept. I was put through and...you can't talk, you have to leave voicemail. My official payments are overdue and asked to be called back urgently. Still no call. Will look into making other formal complaints higher up

I had a very bad experience with this bank with their castletroy limerick branch, my account was closed , but a company online sent 1,000 euros by mistake to this account , I tried to negotiate with the staffs and the brach manager, they tried to ask me to submit many requirements and after more 2 years ,they asking for more requirements and did everything they ask ,and they never gave my money, the staff dealing with me felt sorryfor me but its the manager ,who had the intention of keeping my money, please avoid this bank at all cost, the manager is heartless

Friendly staff but unable to fulfil what would have typically been considered standard transactions due to a cash-free system in place in many branches. Customer service is also difficult to contact. When contacted, they seem very limited in what they can do to help and tell you to go into a branch. The staff in the branch then sometimes refer you back to the customer service phone line. Lastly, the increasing lack of physical branches is really irritating. After almost 20 years with PTSB, I'll be switching to another bank.