Gemma was absolutely outstanding. She was very polite, friendly and extremely patient throughout the whole process. For someone so young, she showed excellent maturity, professionalism and care... Voir plus
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Lisez les avis des autres
They respond within an hour to all our queries and when they see that we may not fully understand their response - they immediately resort to calling us to clarify things for us over the phone. It fee... Voir plus
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The experience I had on the telephone with Gemma was she was so patient and kind and helpful also seemed incredibly relaxed. Which reassured me.!! I like to say a awesome 💯 thankyou. I could not o... Voir plus
L'entreprise a répondu
Gemma was extremely helpful. I needed help to navigate the online system where I had found myself at a dead end. Gemma patiently and clearly helped me navigate to the correct place and advised very cl... Voir plus
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À propos de l'entreprise
À propos de Personnel Checks
Écrit par l'entreprise
Personnel Checks are one of the UK’s top-ranked DBS Umbrella Bodies. From DBS to DVLA Checks, adverse financials and referencing, we can tailor screening solutions to suit any organisation. Thousands of businesses across the nation already trust us to manage their HR compliance needs.
We are the only background screening business in the UK to achieve a genuine 5 star TrustPilot score acknowledging our speed, efficiency, customer service and expert advice.
DBS Checks Overview
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Personnel Checks
Écrit par l'entreprise
Coordonnées de contact
One Cathedral Square, Cathedral Quarter, BB1 1EX, Blackburn, Royaume-Uni
- 01254 355688
- letstalk@personnelchecks.co.uk
- personnelchecks.co.uk
4,8
Excellent
10 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I have asked for the questions answered…
I have asked for the questions answered incorrectly in a knowledge test and been told they can’t give them to me so I could take the test again and fail on the same questions
14 mai 2026
Avis spontané
Réponse de Personnel Checks
Hi Jonathan,
Thank you for getting in touch. I understand your frustration regarding the result of your knowledge test. Unfortunately, we are unable to provide details of the specific questions answered incorrectly.
If you would like further guidance or support, I would recommend contacting your local council directly.
You can also raise your concerns with our General Manager by emailing complaints@personnelchecks.co.uk
Thank you
Lisa
Great customer service
I was able to discuss my issue and Gemma explained the issue and was able to reassure me the submission process owuld run smoothly follwoing the verification of my ID documents.
13 mai 2026
Avis spontané
Réponse de Personnel Checks
Hi Maurice,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Gemma was absolutely outstanding
Gemma was absolutely outstanding. She was very polite, friendly and extremely patient throughout the whole process.
For someone so young, she showed excellent maturity, professionalism and care in the way she helped me.
She took the time to explain everything clearly and helped me resolve the issues I was experiencing without making me feel rushed. Her customer service was excellent, and she made the process much easier and less stressful.
I really appreciate her help, patience and professionalism. Thank you, Gemma, for your support — you are a credit to the company.
8 mai 2026
Avis spontané
Réponse de Personnel Checks
Hi Shukat,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Personnel Checks are always super easy…
Personnel Checks are always super easy to work with and helpful with every query. Beth has especially been helpful throughout my time working with Personnel Checks for our Enhanced DBS'.
8 mai 2026
Avis spontané
Réponse de Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
They respond within an hour to all our…
They respond within an hour to all our queries and when they see that we may not fully understand their response - they immediately resort to calling us to clarify things for us over the phone. It feels that they care. That is a great customer service!
8 mai 2026
Avis spontané
Réponse de Personnel Checks
Hi Sanela,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
The experience I had on the telephone…
The experience I had on the telephone with Gemma was she was so patient and kind and helpful also seemed incredibly relaxed. Which reassured me.!!
I like to say a awesome 💯 thankyou.
I could not of done my paperwork with out her.
7 mai 2026
Avis spontané
Réponse de Personnel Checks
Hi Gloria,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Professional & helpful assistance
Gemma was very helpful, patient and friendly when assisting me when trying to completed my DBS application online.
7 mai 2026
Avis spontané
Réponse de Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
It was seamless and fast
It was seamless and fast. I did not believe i could get my DBS in less than 3 days
1 mai 2026
Avis spontané
Réponse de Personnel Checks
Hi Yemi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Jamie helped me with my enhanced DBS…
Jamie helped me with my enhanced DBS check, it was made very easy and straightforward.
27 avril 2026
Avis spontané
Réponse de Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Very helpful
Very helpful when I had an issue and helped resolve it quickly.
30 avril 2026
Avis spontané
Réponse de Personnel Checks
Hi Rachel,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Bethan
Bethan, there, was able to sort my query out in a flash. I always appreciate prompt replies to my queries and, she was on it! Bethan resolved my query in a matter of minutes and I'm truly grateful to be able to tap into the knowledge and assistance that I need from time to time. Thank you, Bethan.
29 avril 2026
Avis spontané
Réponse de Personnel Checks
Hi Rosie,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Gemma was extremely helpful
Gemma was extremely helpful. I needed help to navigate the online system where I had found myself at a dead end. Gemma patiently and clearly helped me navigate to the correct place and advised very clearly which documents I could use for my DBS. It was a big relief to talk to someone rather than emailing as I felt I was not making any progress. Thank you Gemma again.
29 avril 2026
Avis spontané
Réponse de Personnel Checks
Hi Jim,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Bethan was very informative on the…
Bethan was very informative on the phone answering my query, as well as on a separate occasion responded to my email with logon problems promptly.
28 avril 2026
Avis spontané
Réponse de Personnel Checks
Hi Debbie,
Thank you so much for your 4-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Quick and good response and resolve…
Quick and good response and resolve issue . Special thanks to Isobel, who resolved the matter as soon as possible.
24 avril 2026
Avis spontané
Réponse de Personnel Checks
Hi Imran,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
She is a star
She was amazing. Helped me with all my queries. Thankful and grateful.
23 avril 2026
Avis spontané
Réponse de Personnel Checks
Hi Ronak,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Réponse de Personnel Checks
Hi Derek,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Spoke to a lady named Gemma
Spoke to a lady named Gemma
Excellent customer service understand what I need to do straight away.
Implicated the necessary command and now back on track.
Thanks Gemma.
23 avril 2026
Avis spontané
Réponse de Personnel Checks
Hi Gary,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Very patient and clarified all the steps
Very patient and clarified all the steps
22 avril 2026
Avis spontané
Réponse de Personnel Checks
Hi Imran,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Levi was very professional and…
Levi was very professional and extremely helpful She helped me achieve what needed to be done Thanks Levi 👍🏼
22 avril 2026
Avis spontané
Réponse de Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Gemma
Gemma, at Taxi Plus came to my rescue.. I am hopeless when it comes to the digital world!
..she guided me through completing the DBS/DVLA check form, also assisted with the ID verification process, whilst I was in the Post Office and as promised contacted me the following day.
5 stars Gemma
Thank You x
20 avril 2026
Avis spontané
Réponse de Personnel Checks
Hi Tania,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
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