Thanks Bret I found thus course very helpful and at the same time very interesting, highlighting many situations that I’d never gave thought of, being in a group too was good interacting and hearing... Voir plus
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Lisez les avis des autres
This company was fantastic simple to use quick in responses and really friendly. There are actual humans to speak to! And I won't bother with anyone else for checks in future. Thankyou levi you were s... Voir plus
L'entreprise a répondu
Explanatory videos help with the use of the system. Always at the end of the phone for that personal support. Very helpful and quick to respond to queries. Highly recommend for employment checks an... Voir plus
L'entreprise a répondu
Fantastic customer support! The best ive received in a VERY long time. Hardly any call waiting time, I didn't have to go through a list of call option, pressing 1,2,3,4!! I was connected straight away... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Personnel Checks
Écrit par l'entreprise
Personnel Checks are one of the UK’s top-ranked DBS Umbrella Bodies. From DBS to DVLA Checks, adverse financials and referencing, we can tailor screening solutions to suit any organisation. Thousands of businesses across the nation already trust us to manage their HR compliance needs.
We are the only background screening business in the UK to achieve a genuine 5 star TrustPilot score acknowledging our speed, efficiency, customer service and expert advice.
DBS Checks Overview
Enhanced DBS Checks
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Personnel Checks
Écrit par l'entreprise
Coordonnées de contact
One Cathedral Square, Cathedral Quarter, BB1 1EX, Blackburn, Royaume-Uni
- 01254 355688
- letstalk@personnelchecks.co.uk
- personnelchecks.co.uk
4,8
Excellent
10 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Quick enhanced DBS service
So having at least 4 dbs checks, because I am now being paid I had to have another. These guys were really good, the turn around was unbelievably quick (2working days!). Highly recomend both them and Jamie, who handled my case!
10 juillet 2026
Avis spontané
Réponse de Personnel Checks
Hi Simon,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
The lady I spoke with
The lady I spoke with, was very helpful and Understanding.
When I explained my issues to her, she was very happy to help and one click my application issue was sorted. Thank you.
16 juillet 2026
Avis spontané
Réponse de Personnel Checks
Hi Osarodion,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Absolutely appreciate the process and…
Absolutely appreciate the process and response. I just got it in with in 24hrs. The service is very good.
15 juillet 2026
Avis spontané
Réponse de Personnel Checks
Hi Saiteja,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
We used Personnel Checks for a DBS check.
We used Personnel Checks as our umbrella company for a DBS check. Everyone I spoke to was very helpful, knowledgeable and friendly.
The system was easy to use and did the job.
We’d definitely use them again.
13 juillet 2026
Avis spontané
Réponse de Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Isobel was very professional and…
Isobel was very professional and provided the exact information I needed to track the progress of my application.
16 juillet 2026
Avis spontané
Réponse de Personnel Checks
Hi John,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Phone advisers at Taxi plus
Warm friendly and patient people that listen and are empathetic enough to understand older generations that do not understand the tech world we have had to move into.
Both Isabel and Gemma at Taxiplus based in Blackburn have possessed all the qualities above.
2 juillet 2026
Avis spontané
Réponse de Personnel Checks
Hi Paul,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Great service
Our company has been using Personnel Checks to process our DBS' for a few months months now and we have received a great service. They respond quickly and professionally to any queries and questions. Louise (Customer Service Team Leader) has been exceptionally helpful. Thanks guys!
14 juillet 2026
Avis spontané
Réponse de Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
The Best Support Experience I’ve Had in Years!
I had an absolutely wonderful experience speaking with Gemma today. She was incredibly knowledgeable, answered every single question I had and truly knew her stuff. It is clear that she loves her job and her friendly attitude made the whole process much easier. In today’s climate, where great customer service is so rare in shops, restaurants and over the phone, she completely stood out. She didn't rush me at all, took the time to explain everything thoroughly, and gave me as much time as I needed. Truly a breath of fresh air!
10 juillet 2026
Avis spontané
Réponse de Personnel Checks
Hi Shelley,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
This is not a mandatory course and this…
This is not a mandatory course and this is a shitty service they’re providing. There is no refund, no date change, No reminder etc. waste of time and money. Only they want money that’s it. Don’t go though this !!
8 juillet 2026
Avis spontané
Réponse de Personnel Checks
Hi Bibin,
Thank you for getting in touch and for sharing your experience. I am sorry to hear that you were dissatisfied with the service provided.
Unfortunately, our safeguarding courses are non-refundable. To participate, attendees must be logged into the course by 9:15 am. Our records show that you attempted to join after the course had already started. As a result, you were unable to complete the course because attendance requirements were not met.
We also send two reminder emails to all attendees one the day before the course and another on the day of the course to help ensure participants have the joining information and are able to log in on time.
I appreciate that this may be disappointing; however, in line with our attendance and booking policy, we are unable to offer a refund on this occasion.
Should you wish to discuss this matter further, please contact our General Manager at complaints@personnelchecks.co.uk, who will be happy to review your concerns.
Regards,
Lisa
Excellent Service and Great Support from Lisa
I had a very good experience with Personnel Checks. The process was handled professionally and smoothly from start to finish. Lisa Jolley was extremely helpful, polite, and supportive throughout the process. She explained everything clearly, responded quickly to my questions, and made the whole experience easy and stress free.
I really appreciate Lisa’s excellent customer service and the support provided by Personnel Checks. I would happily recommend their service to others.
8 juillet 2026
Avis spontané
Réponse de Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Trying to sort out a time critical…
Trying to sort out a time critical deadline and an employee unable to find their DBS, I contacted Personnel Checks for advice, I got this in abundance from Jordan along with support, information and plenty of options regarding my situation. I highly recommend Personnel Checks they are fast, efficient with a very professional and friendly service, thank you Jordan for your help today it's been greatly appreciated.
8 juillet 2026
Avis spontané
Réponse de Personnel Checks
Hi Tracy,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Jordan from Personnel Checks
Jordan was friendly and helpful from the start. Quick to respond to queries and very aware of our requirements of the system. She offered to provide training at short notice when she realised there was a gap in knowledge which was really helpful. She was able to resolve queries effectively. Very professional and amicable to deal with.
7 juillet 2026
Avis spontané
Réponse de Personnel Checks
Hi Fiona,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Thanks
Hi
As had made a hick up on my application you’re team emailed me and told me to restart which I did and guess what, it bloody worked so I’m happy you’re happy so can you sort out my other half cause she’s never happy
7 juillet 2026
Avis spontané
Réponse de Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Jordan was very accommodating!
Jordan was very accommodating with what I had requested! Thanks
3 juillet 2026
Avis spontané
Réponse de Personnel Checks
Hi Kiri,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Lisa is professional and friendly in…
Lisa is professional and friendly in all my dealings with her. The service is responsible to our needs as an IFA
2 juillet 2026
Avis spontané
Réponse de Personnel Checks
Hi Barbara,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Poor customer support
Three months after making my application for an enhanced DBS Check I had not heard from them. Getting in contact was extremely difficult as their customer support line was always busy.
2 juillet 2026
Avis spontané
Réponse de Personnel Checks
Hi Ali,
Thank you for taking the time to share your feedback. We completely understand how frustrating it is when you're trying to get through and our phone lines are busy, and we're sorry for the inconvenience.
At times, we experience a high volume of calls, which can unfortunately lead to longer wait times. While we can't always control how busy our phone lines become, we do want to make it as easy as possible for you to get in touch. If you're unable to reach us by phone, our live chat service is available, and our team will be happy to help you there.
We really appreciate your patience and your feedback, and we're always looking for ways to improve our service.
Should you wish to discuss this further please reach out to our General Manager at complaints@personnelchecks.co.uk
Regards,
Lisa
Very helpful staff
All the staff at Personnel Checks are always very helpful when I ring and answer any queries i may have. Lisa has been particularly helpful with setting up new processes.
2 juillet 2026
Avis spontané
Réponse de Personnel Checks
Hi Debbie,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Louise responded quickly and was able…
Louise responded quickly and was able to solve my query quickly and provide links to help sheets so that I can solves similar issues myself in future!
1 juillet 2026
Avis spontané
Réponse de Personnel Checks
Hi Molly,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Réponse de Personnel Checks
Hi Shabana,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Unbelievable on the amount of e.mails I…
Unbelievable on the amount of e.mails I have sent just to sort out the date of birth and it’s still not sorted even though I’ve received e.mails to say it has.
30 juin 2026
Avis spontané
Réponse de Personnel Checks
Hi Uzma,
We are sorry to hear about your recent experience with us. Providing excellent service and ensuring our customers leave satisfied is our top priority, and it's disheartening to learn that we fell short of your expectations.
We are looking into the change requested and a member of the team will call you shortly to help.
Kind regards,
Lisa
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