Thanks Bret I found thus course very helpful and at the same time very interesting, highlighting many situations that I’d never gave thought of, being in a group too was good interacting and hearing... Voir plus
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Lisez les avis des autres
This company was fantastic simple to use quick in responses and really friendly. There are actual humans to speak to! And I won't bother with anyone else for checks in future. Thankyou levi you were s... Voir plus
L'entreprise a répondu
Explanatory videos help with the use of the system. Always at the end of the phone for that personal support. Very helpful and quick to respond to queries. Highly recommend for employment checks an... Voir plus
L'entreprise a répondu
Fantastic customer support! The best ive received in a VERY long time. Hardly any call waiting time, I didn't have to go through a list of call option, pressing 1,2,3,4!! I was connected straight away... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Personnel Checks
Écrit par l'entreprise
Personnel Checks are one of the UK’s top-ranked DBS Umbrella Bodies. From DBS to DVLA Checks, adverse financials and referencing, we can tailor screening solutions to suit any organisation. Thousands of businesses across the nation already trust us to manage their HR compliance needs.
We are the only background screening business in the UK to achieve a genuine 5 star TrustPilot score acknowledging our speed, efficiency, customer service and expert advice.
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Personnel Checks
Écrit par l'entreprise
Coordonnées de contact
One Cathedral Square, Cathedral Quarter, BB1 1EX, Blackburn, Royaume-Uni
- 01254 355688
- letstalk@personnelchecks.co.uk
- personnelchecks.co.uk
4,8
Excellent
10 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Initially impressed but sadly no longer
I was initially very impressed with Personnel Checks. We signed up and everything started going really well but recently everything changed and it's left a lot of issues that are not being resolved. We were promised things that weren't delivered (e.g. direct debits and the ability to close applications) and were only told "they are still in process and will be available soon" but it's been years. We then had an issue with an invoice which they admitted fault with and a solution was reached so we moved on only to be told months later that they had changed their mind and it was now an issue again (the invoice was from the previous year at that point). They have put their prices up without letting us know saying that I'd opted out of marketing emails as the excuse - we'd received many other 'non-marketing' emails from them and I wouldn't expect a price increase wasn't included in the exclusion. We have been chasing them for information so we can pay and move on for weeks now with no response. It's such a shame such a great company has gone downhill so fast.
1 septembre 2025
Avis spontané
Réponse de Personnel Checks
Hi Joelle,
We are sorry to hear about your recent experience with us. Providing excellent service and ensuring our customers leave satisfied is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, as it helps us identify areas for improvement and strive for better customer experiences in the future. We would greatly appreciate the opportunity to discuss your concerns further and make things right. Please reach out to our General Manager at admin@personnelchecks.co.uk at your earliest convenience. We would like to address any issues you encountered and work towards a resolution that meets your expectations. Thank you for bringing this matter to our attention, and we look forward to speaking with you.
Kind Regards,
Lisa
Gemma thank you so much for the quick…
Gemma thank you so much for the quick process. Really appreciate your professionalism
20 octobre 2025
Avis spontané
Réponse de Personnel Checks
Hi Faheem,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Réponse de Personnel Checks
Hi Vasile,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Réponse de Personnel Checks
Hi Mohammed,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Réponse de Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Jamie made my experience smooth and…
Jamie made my experience smooth and great. Thanks!
20 octobre 2025
Avis spontané
Réponse de Personnel Checks
Hi Malak,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Isobel's service was amazing....
My enquiry was handled with great professionalism by Isobel . I think that I wasn't clear enough with what I needed but Isobel was patient with me and gave me some really great help.
In the end we managed to get to the point where I had the answer to my enquiry.
I must point out also that Isobel was extremely prompt with her replies. The service that Isobel gave me was what you would normally expect from a professional company . I cannot praise Isobel enough. Thank you Isobel , you are a star and should be given an immediate raise :-)
Cheers
Bill Outhwaite
Crossstix Drum School.
Mob:07840 115870
17 octobre 2025
Avis spontané
Réponse de Personnel Checks
Hi William,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Réponse de Personnel Checks
Hi A Singh,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
It was made really easy for me and…
It was made really easy for me and really good communication helpful in every aspect and gave excellent advise
17 octobre 2025
Avis spontané
Réponse de Personnel Checks
Hi Jay,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Good Experience in the domain.
Good domain understanding ( Jamie) about the request and very clear about the requirements.
17 octobre 2025
Avis spontané
Réponse de Personnel Checks
Hi Venky,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
It was a really good experience
It was a really good experience. They replied very quickly and provided detailed information.
I would say it's perfect for me.
17 octobre 2025
Avis spontané
Réponse de Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Kept in touch at all times
16 octobre 2025
Avis spontané
Réponse de Personnel Checks
Hi Mandi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Reply on time to messages by Jamie
10 octobre 2025
Avis spontané
Réponse de Personnel Checks
Hi Nana,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Brett awesom
15 octobre 2025
Avis spontané
Réponse de Personnel Checks
Hi Ehsan,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Big thank you to Jamie for helping me…
Big thank you to Jamie for helping me get my final documents together much appreciated.
14 octobre 2025
Avis spontané
Réponse de Personnel Checks
Hi Lucy,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Very quick responses and clear…
Very quick responses and clear communication. We had a little hiccup with a hyphen in my name and they advised accordingly to get it fixed. Shoutout to Jamie for good vibes!
14 octobre 2025
Avis spontané
Réponse de Personnel Checks
Hi Teodora,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Réponse de Personnel Checks
Hi Anita,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Efficient and quick.
Really efficient and quick to respond to my queries. Amazing help from Jamie regarding my application.
14 octobre 2025
Avis spontané
Réponse de Personnel Checks
Hi Abdul,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Réponse de Personnel Checks
Hi Kiflom,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Excellent service Ns very happy with…
Excellent service Ns very happy with entire team Jamie - Thank you and also like thank everyone else.
10 octobre 2025
Avis spontané
Réponse de Personnel Checks
Hi Usman,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
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