Pertedego Avis 

We absolutely adore Perte Dego. We ordered their jacket for our wedding and it came on time and as we expected. On our wedding day we got so many compliments on the jacket. It was perfect and made our day more unique and special!

I really wanted to have a good experience with Perte, but it's been frustrating. I ordered a jacket in April, and the Shop app falsely marked it as delivered when it hadn't even shipped. After following up, I was told there had been a delay due to a technical issue.

When the jacket finally shipped, I was hit with an unexpected £84 customs/VAT charge, with no clear warning during checkout or on the website. This brought the total cost to nearly £300.

I’ve emailed Perte twice (on 29 May and 2 June) but haven’t heard back. I’d really appreciate a response and ideally some compensation for the confusion and unexpected costs. I want to support small brands, but better communication is needed for international customers.

I sent my measurements in and ordered the “te amo” hand embroidered jacket for my wedding weekend welcome party, and it came in absolutely perfect. I got so many compliments and had to tell about 200 people where it was from. Just ended up amazing for the occasion

I have received the suit after my wedding, the event it was meant for. I was promised delivery by May 17th to ensure it arrived in time for my wedding on the 20th. It arrived on the 21st. At that point, it had completely lost its purpose and value... To make matters worse, on top of paying $740 for the suit, I was charged an additional €300 in import taxes for something I never got to use. And throughout this entire situation, their customer support has remained silent. This level of service is unacceptable and deeply disappointing. The suit itself was fine. But everything else — the promised delivery, the timing, and your customer service after mistake — was a complete failure.

I still have not received my basic print shirt I ordered. I have emailed a number of times and they tell me it's coming. I have yet to ever receive any tracking info. Based on my experience i would not do business again with them.

The customer service was absolutely wonderful!! A few weeks after ordering, our landlord sold the apartment we have been renting and we needed to relocate fairly quickly. The folks at Perte were super friendly—it was very clear that I was communicating with an actual person and not an automated email service. They expedited my order so that I would receive it before we moved! I LOVE my PJ Shirt, so much so that I ordered the matching bottoms the day they arrived (to my new address!). Thank you PERTE, for wonderful customer service and quality clothing. You have a customer for life!

Excellent experience! The product is made to order, so it does take some time to arrive. I wasn’t initially aware of this and sent a couple of emails with concerns about the delivery. Rest assured, the product arrived — and it was well worth the wait. I would highly recommend!

Beautiful shirt, I needed custom changes and they made them wonderfully. They are on the pricy side, but it is a really special item I look forward to wearing on my wedding day!

3rd time I have bought from Perte D'ego! This time, It was for my husband and son - 2 incredible hand crafted jackets.
They are incredible!!!!
One of them was a unique embroidered scene of Mt Fuji and the other of an idyllic Tuscany scene. The workmanship is excellent, great quality + awesome customer service. My guys always get lots of compliments when they are wearing their Perte D'ego clothes.

Amazing. I wore the love themed jacket for my welcome party and had everyone asking if it was custom. While the delivery takes a while it’s literally because they are hand stitching these. They are super responsive too. WOULD recommend.

Très mauvaise expérience avec Perte d’ego.
J’ai attendu 2 mois pour l’envoi de mon colis 2 articles avait été commandé, après deux mois je n’en ai reçu qu’un sur les deux ( frais de douane 83€ )

Après 2 mois et demi je reçois le second, frais de douanes 92€ alors que la marque m’avait indiqué qu’ils paieraient les frais, je n’ai plus jamais eu de nouvelle.
Je ne vous recommande absolument pas cette marque. Autant aller acheter du luxe à ce prix là, vous pouvez vous offrir un bel article.

Service client 0
Qualité des produits 0 malheureusement

Very bad experience with Perte d’ego.
I waited two months for my package to be shipped. I had ordered two items, but after two months, I only received one (with €83 customs fees).

After two and a half months, I finally received the second item, with €92 customs fees, even though the brand had told me they would cover the costs. I never heard from them again.

I do not recommend this brand at all. At this price, you might as well buy luxury goods and get yourself something truly worth it.

Customer service: 0
Product quality: 0, unfortunately.

The clothes and service were outstanding. I placed a last-minute order with a request for custom embroidery on a tight deadline, and they delivered perfectly. Everything fit great, and the overall experience was fantastic.

Perte Dego makes the most high quality and beautifully designed pieces. Whenever I need an outfit for a special occasion I always know where to come.

I’ve bought 4 shirts at different times one with embroidery one that was crocheted and 2 with beautiful patterns. These shirts are such lovely quality and unique designs, any time my partner wears them he gets a hundred compliments and he’s comfortable as well in the soft strong fabric. I would say in today’s market of fast fashion and cheap things that fall apart after a few wears these shirts are exceptional.

My first order I reached out to make sure they arrived before we left for a trip and the team communicated politely and timely and they arrived well before take off.

The second order I made was near the holidays and they were understandably very busy. That order took a bit longer, but as soon as I reached out asking if it had been sent they emailed me back with a very professional and kind email and the shirt arrived soon after, just in time for our anniversary.
In my opinion I don’t mind paying and waiting for good quality clothes as long as communication is quick and reassuring. I love this company!

This an update to a previous review. Items finally arrived and they’re excellent. True to size and well made. If this company would spend a little more time on customer service rather than social media, I would give them five stars and not hesitate to recommend

I love the heart shirt I got! Hand-embroidered is accurate—it took a few weeks to come, but it was worth the wait. My birthday is Valentines Day so I always hated hearts. But my boyfriend proposed so my New Years Resolution is to embrace the love… this shirt is perfect for that. So many compliments already. My colleague said, did you make that? I said, somebody did—and they did it WAY better than I could.

Great fabric, cool vibes

Great experience. They expedited my order and got it delivered well before the promised date! Their quality is quite good and the craftsmanship is impressive.
Customer service was quite helpful and kept me posted throughout the process.
Would buy again!

I ordered 14/11/2024 and it’s only just been dispatched. I just received an email demanding and extra £64 tax before it’s delivered. I don’t even want the items anymore and definitely wasn’t expecting to pay a huge extra tax.