Really pleased with the quality and fast delivery of a cat harness that I ordered. It offered my elderly cat the support she needed in a new environment and she adapted to it within hours. Has great r... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Easy to navigate website to place order. Great specials. Option to add on a direct order that fits my time frame. I did the math and realised that the brand I bought from my local supermarket... Voir plus
L'entreprise a répondu
Such helpful staff and a great product range. Petperks is a great programme. I buy in advance of need and sometimes have to return food if a vet wants to try a different one. Being able to return food... Voir plus
L'entreprise a répondu
It's so easy to navigate the online platform and to order, quality pet-foods are on offer, there are lots of choices, and delivery is prompt and problem-free. My fur-baby says, "Thank you!"
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Petdirect is proud to be New Zealand’s #1 Kiwi-owned pet supply retailer, dedicated to providing the best products and services for your beloved pets. With a passion for pets and their well-being, we offer an extensive range of high-quality pet food, accessories, toys, and healthcare solutions for cats and dogs. From everyday essentials to premium products, we’ve got everything your pet needs, backed by our expert advice and unmatched customer care. We’re not just a pet store; we’re here to help enhance the lives of pets and their owners. Our easy-to-navigate online store offers a seamless shopping experience with free shipping across New Zealand for orders over $79, including rural delivery, so your pet's favourite products arrive right to your door. Our loyalty programme, Pet Perks, offers exclusive discounts, Airpoints Dollars™ with every purchase, and special anniversary treats, making each shopping experience rewarding. In addition to our online services, we’ve recently opened our first physical store in Takapuna, Auckland, where pet parents can enjoy a hands-on shopping experience, including a unique treat bar for dogs. At Petdirect, we believe in supporting pet owners with more than just products—we’re here to provide expert advice, tips, and guidance from our in-house veterinarians and partners like Mark Vette, New Zealand's leading dog trainer. As a brand, Petdirect is committed to responsible pet ownership and animal welfare, ensuring that every product we sell is safe, trusted, and loved by pets across New Zealand. Whether you’re shopping for your furry friend’s daily needs or something special, you can count on us for quality, value, and a genuine love for pets. Join the Petdirect family today and discover why we’re New Zealand’s favourite pet supply store!
Coordonnées de contact
32e Patiki Road, 1026, Auckland, Nouvelle-Zélande
- 0800 200 240
- support@petdirect.co.nz
- petdirect.co.nz
5,0
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Speed of delivery and products that I…
Speed of delivery and products that I can't get from our vet. Excellent service.
8 juin 2026
Avis spontané
Réponse de Petdirect
Kia ora Beryl! 🐾
Thank you so much for the wonderful ⭐⭐⭐⭐⭐ review! We're thrilled to hear that you're enjoying our speedy delivery and that we're able to help you find the products you need. It's fantastic that Petdirect can complement your vet's care with items that are harder to source elsewhere!
Consistent reliable service and great…
Consistent reliable service and great product range. - Thankyou.
5 juin 2026
Avis spontané
Réponse de Petdirect
Kia ora Brent! 🐾
Thank you so much for the wonderful review! We're thrilled to hear that you're enjoying our consistent and reliable service, and that our fantastic product range is meeting your needs. Your kind words mean the world to us!
Réponse de Petdirect
Ata mārie Ngaire! 🐾
Thank you so much for the wonderful feedback! We're thrilled to hear that you had such a fantastic experience with us. It's fantastic to know that our speedy delivery and competitive pricing are hitting the mark for our valued customers like you.
Have a great product range for large…
Have a great product range for large dogs with specific dietary needs. Fast and efficient. Would rate 5 stars if there was a loyalty type programme or even a bonus product now and then popped in the box.
5 juin 2026
Avis spontané
Réponse de Petdirect
Kia ora Rowena, 🐕
Thank you so much for the wonderful feedback! We're thrilled that you've found our fantastic product range helpful for your large dog's specific dietary needs, and we really appreciate you highlighting our speedy service.
We do have a loyalty programme, our Autodeliver subscription service, which may be helpful in getting those ongoing savings for you and your furry friend? You're welcome to give us a call or pop into one of our stores if you'd like to chat more about it with one of the Team.
Thanks again for choosing Petdirect! 🐾
Love this company
Love this company, we get all our pet related stuff from here. Very quick shipping and afterpay. Also kiwi owned.
4 juin 2026
Avis spontané
Réponse de Petdirect
Thank you so much for the wonderful review, Alysha! We're thrilled to hear you love shopping with us for all your pet needs. We really appreciate your support for our kiwi-owned business and are so glad our quick shipping and Autodeliver options work well for you🐾
Fast service
Fast service, wish there was a loyalty scheme for regular customers ( but not a subscription)
4 juin 2026
Avis spontané
Réponse de Petdirect
Thank you so much for the 5-star review, Gillian! We're thrilled to hear that you're happy with our fast service.
We really appreciate your feedback about a loyalty scheme for regular customers. It's great to know this is something you'd find valuable, and we'll certainly pass your suggestion along to our team. We're always looking for ways to reward our loyal customers and make their experience even better.
Thanks for choosing Petdirect – we hope to serve you again soon!
Great prices
Great prices, auto ship is very convenient and the shipping was super fast. 10/10
6 juin 2026
Avis spontané
Réponse de Petdirect
Thank you so much for the fantastic review, Reggae! We're thrilled to hear that you're enjoying our great prices and that our Autodeliver subscription is making pet care so convenient for you🐾
Great selection great prices and super…
Great selection great prices and super quick delivery
5 juin 2026
Avis spontané
Réponse de Petdirect
Thank you so much for the wonderful 5-star review, Karla! We're thrilled to hear that you enjoyed our great selection and prices, and we're especially glad our quick delivery met your expectations
Great and reliable quick delivery
Great and reliable quick delivery. Been with pet direct for 6 years. Highly recommend
6 juin 2026
Avis spontané
Réponse de Petdirect
Thank you so much for the wonderful 5-star review, Jid! We're thrilled to hear you've been a loyal Petdirect customer for 6 years now. Your continued trust means the world to us, and we're delighted that our quick and reliable delivery service keeps meeting your expectations🐾
Réponse de Petdirect
Thank you so much, Sheile! We're delighted to hear that you had a great experience with us. Your kind words mean the world to our team, and we truly appreciate your business. We look forward to seeing you again soon!
Great products! Great website!
Ordered online great and easy website found everything I needed fast delivery even over a public hoilday! ☺️
Returning customer for sure!
31 mai 2026
Avis spontané
Réponse de Petdirect
Thank you so much for your wonderful ⭐⭐⭐⭐⭐ review, Annalise! We're thrilled to hear that you had such a great experience with our website and that you found everything you needed so easily, especially on a public holiday!
Port direct is great!!
Pet direct has an easy website to negotiate to find the products you need. Great pricing compared with some other pet suppliers.
Easy check out and fast delivery, usually 24-48hrs
2 juin 2026
Avis spontané
Réponse de Petdirect
Thank you so much for the brilliant review, Rosalie! We're thrilled to hear you're enjoying your experience with Petdirect. We pride ourselves on keeping our website user-friendly and our prices competitive, so it's wonderful to know that's coming through for you
Réponse de Petdirect
Thank you so much for taking the time to leave us a ⭐⭐⭐⭐⭐, Sandy! We're thrilled to hear that you were pleased with our pricing and delivery speed. Your satisfaction is incredibly important to us, and we're committed to continuing to provide excellent service
Superb Service ….again
Superb processing and delivery speed.
Great pricing and a good range.
Would highly recommend you check out Pet Direct
31 mai 2026
Avis spontané
Réponse de Petdirect
Thank you so much, Emma! We're delighted to hear that you continue to receive fantastic service from Petdirect. Your kind words about our processing speed, delivery, and pricing really mean a lot to us. We're thrilled you're a repeat customer and appreciate your recommendation – we look forward to seeing you and your furry friend again soon! 🐾
Réponse de Petdirect
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you had a great experience with our service and fast delivery!
So easy to order online and quick…
So easy to order online and quick delivery it makes my life easier.
4 juin 2026
Avis spontané
Réponse de Petdirect
Thank you so much for taking the time to leave us a 5-star review, Teresa! We're delighted to hear that ordering with us has made your life easier. Our goal is to provide a seamless online shopping experience with fast delivery, so it's wonderful to know we've achieved that for you. We truly appreciate your business and look forward to seeing you again soon!
First time customer and they have Great Service
First time customer and they have provided great service all round.
4 juin 2026
Avis spontané
Réponse de Petdirect
Thank you so much for the 5-star review, Micheal! We're thrilled to hear that you had a great experience with us as a first-time customer. Your kind words mean everything to our team, and we truly appreciate you taking the time to share your feedback!
Great pricing and fast delivery
2 juin 2026
Avis spontané
Réponse de Petdirect
Thank you so much for the ⭐⭐⭐⭐⭐, John! We're thrilled to hear that you're happy with our pricing and delivery speed. We work hard to keep our prices competitive while ensuring your order arrives quickly. We appreciate your business and look forward to seeing you again soon!
Online service is great
Online service is great, fast and efficient, awesome selection of cat food, best of all our cat loves what we get for him.
5 juin 2026
Avis spontané
Réponse de Petdirect
Thank you so much for taking the time to leave us wonderful, Carol! We're thrilled to hear that you're happy with our online service and that your cat is enjoying their food. Fast and efficient delivery combined with a great selection is exactly what we aim for at Petdirect. We really appreciate your business and look forward to continuing to keep your furry friend happy and well-fed. Thanks again! 🐱
Fast reliable delivery
Fast reliable delivery, good products and range of products.
5 juin 2026
Avis spontané
Réponse de Petdirect
Thank you so much, Sandra! We're delighted to hear that you've had a great experience with us. We're proud to offer fast, reliable delivery and we're glad our product range meets your needs. We really appreciate your business and look forward to seeing you again soon!
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