Really pleased with the quality and fast delivery of a cat harness that I ordered. It offered my elderly cat the support she needed in a new environment and she adapted to it within hours. Has great r... Voir plus
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Lisez les avis des autres
Easy to navigate website to place order. Great specials. Option to add on a direct order that fits my time frame. I did the math and realised that the brand I bought from my local supermarket... Voir plus
L'entreprise a répondu
Such helpful staff and a great product range. Petperks is a great programme. I buy in advance of need and sometimes have to return food if a vet wants to try a different one. Being able to return food... Voir plus
L'entreprise a répondu
It's so easy to navigate the online platform and to order, quality pet-foods are on offer, there are lots of choices, and delivery is prompt and problem-free. My fur-baby says, "Thank you!"
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Petdirect is proud to be New Zealand’s #1 Kiwi-owned pet supply retailer, dedicated to providing the best products and services for your beloved pets. With a passion for pets and their well-being, we offer an extensive range of high-quality pet food, accessories, toys, and healthcare solutions for cats and dogs. From everyday essentials to premium products, we’ve got everything your pet needs, backed by our expert advice and unmatched customer care. We’re not just a pet store; we’re here to help enhance the lives of pets and their owners. Our easy-to-navigate online store offers a seamless shopping experience with free shipping across New Zealand for orders over $79, including rural delivery, so your pet's favourite products arrive right to your door. Our loyalty programme, Pet Perks, offers exclusive discounts, Airpoints Dollars™ with every purchase, and special anniversary treats, making each shopping experience rewarding. In addition to our online services, we’ve recently opened our first physical store in Takapuna, Auckland, where pet parents can enjoy a hands-on shopping experience, including a unique treat bar for dogs. At Petdirect, we believe in supporting pet owners with more than just products—we’re here to provide expert advice, tips, and guidance from our in-house veterinarians and partners like Mark Vette, New Zealand's leading dog trainer. As a brand, Petdirect is committed to responsible pet ownership and animal welfare, ensuring that every product we sell is safe, trusted, and loved by pets across New Zealand. Whether you’re shopping for your furry friend’s daily needs or something special, you can count on us for quality, value, and a genuine love for pets. Join the Petdirect family today and discover why we’re New Zealand’s favourite pet supply store!
Coordonnées de contact
32e Patiki Road, 1026, Auckland, Nouvelle-Zélande
- 0800 200 240
- support@petdirect.co.nz
- petdirect.co.nz
5,0
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Fast reliable delivery
Fast reliable delivery, good products and range of products.
5 juin 2026
Avis spontané
Réponse de Petdirect
Thank you so much, Sandra! We're delighted to hear that you've had a great experience with us. We're proud to offer fast, reliable delivery and we're glad our product range meets your needs. We really appreciate your business and look forward to seeing you again soon!
Great prices and fast delivery
Great prices and fast delivery, thanks so much
2 juin 2026
Avis spontané
Réponse de Petdirect
Thank you so much for taking the time to leave us a review, Siné! We're delighted that you appreciated both our competitive pricing and speedy delivery – getting your pet supplies to you quickly is something we really pride ourselves on. We hope to see you again soon!
Great firm to deal with .good prices…
Great firm to deal with .good prices and super fast delivery. Good delivery information and follow up from you .cheers
1 juin 2026
Avis spontané
Réponse de Petdirect
Thank you so much for taking the time to leave such a wonderful review, Kevin! We're thrilled you appreciated our competitive pricing and speedy delivery service—keeping customers informed every step of the way is something we're really proud of. We look forward to helping you with your pet's needs again soon!
Réponse de Petdirect
Thank you so much for taking the time to leave us a review, Rene! We're thrilled you were impressed with both our pricing and delivery speed—getting your pet supplies to you quickly is something we really pride ourselves on. We hope to see you again soon!
I always have a quick response and…
I always have a quick response and delivery is very quick. Products are well priced. There is also a lot of variety to choose from with good information about ingredients and other product related information.
28 mai 2026
Avis spontané
Réponse de Petdirect
Thank you so much, Moss! We're delighted to hear that you're enjoying the quick responses and speedy delivery – getting your pet's essentials to you promptly is something we take pride in. We appreciate you highlighting our product range and ingredient information, as we believe pet parents should always know exactly what they're giving their furry friends.
Really speedy delivery
Really speedy delivery! Doggies happy with their new biscuits.
29 mai 2026
Avis spontané
Réponse de Petdirect
Thank you so much for the lovely review, Haley! We're thrilled to hear your doggies are enjoying their new biscuits and that the speedy delivery worked perfectly for you. We look forward to serving you and your pups again soon!
Great flea etc treatment
Delivery service no waiting flea treatment is also good 👍 price excellent
27 mai 2026
Avis spontané
Réponse de Petdirect
Thank you so much for the fantastic review! We're delighted to hear that you appreciated our quick delivery and that the flea treatment is working well for your pet – those speedy turnarounds and quality products are exactly what we aim for.
Réponse de Petdirect
Thank you so much for the five-star review, Leann! We're thrilled that your delivery experience was both fast and reliable—that's exactly what we strive for every single time :)
My orders arrived in time
My orders arrived in time
Hasle free shopping.
My girl loves her dry food
30 mai 2026
Avis spontané
Réponse de Petdirect
Thank you so much for the lovely review, Marianne. We're thrilled that your orders arrived promptly and that your girl is enjoying her dry food—that's exactly what we love to hear. We really appreciate your business and look forward to serving you again soon!
Amazing service
Amazing service. Next day delivery was very unexpected as we are rural - especially when I purchased around midday.
26 mai 2026
Avis spontané
Réponse de Petdirect
Thank you so much, Linda. We're thrilled that our next-day delivery reached you so quickly, especially in a rural area—that really means a lot to hear. We appreciate your business and look forward to serving you and your pets again soon!
Réponse de Petdirect
Thank you so much for the lovely feedback, Gemma! We're thrilled you found exactly what you needed at great prices and that your order arrived quickly. We look forward to helping you and your pet again soon.
Réponse de Petdirect
Thank you so much for the kind words. We're thrilled that your delivery arrived quickly and met your expectations. We really appreciate your business and look forward to helping you again soon!
Great range of products
Great range of products, large open store, super friendly helpful staff!
19 mai 2026
Avis spontané
Réponse de Petdirect
Thank you so much, Ella. We're thrilled you enjoyed exploring our range and that our team made your visit such a pleasant experience. We love creating a welcoming space where customers and their pets feel right at home, so your kind words truly mean the world to us!
The product we ordered is helping our…senior dog
The product we ordered is helping our dog with walking and movement, whereas he had a little difficulty. We will be ordering more and grateful for the Auto delivery.
Communication is excellent keeping us informed of delivery. Very quick service. Thank you
22 mai 2026
Avis spontané
Réponse de Petdirect
Thank you so much, Raewyn. We're delighted to hear that the product is making such a positive difference to your senior dog's mobility and quality of life—that truly means the world to us. We really appreciate your kind words about our communication and service, and we're equally glad that Autodeliver is working well for you. We look forward to supporting your pup's wellbeing for a long time to come!
A very reliable business!
28 mai 2026
Avis spontané
Réponse de Petdirect
Thank you so much for the kind words! We really appreciate you choosing Petdirect and we're delighted to have earned your trust as a reliable partner for your pet's needs.
The ease of setting up an account and…
The ease of setting up an account and the quick delivery of my order. The products are quality and comparable to other competitors from what I have researched, even cheaper if I pursue the auto delivery option
25 mai 2026
Avis spontané
Réponse de Petdirect
Thank you so much, Yvonne. We're delighted you found the account setup smooth and that your order arrived quickly. It's wonderful to hear you're pleased with our product quality and pricing—the Autodeliver option really does offer great value for our loyal customers, so we're thrilled you're considering it!
Petdirect makes it sooo easy to shop…
Petdirect makes it sooo easy to shop for your furbaby. Great range, good prices, fast reliable service. A subscription means that you never run short with food and tge flexibility of being able to change your subscription at any time makes it even more convenient.
28 mai 2026
Avis spontané
Réponse de Petdirect
Thank you so much, Jane. We're thrilled that our subscription service is making pet care so convenient for you—it's exactly what we designed it for. We really appreciate you highlighting how easy it is to adjust your subscription whenever you need to, and we're glad the range and pricing are working well for your furbaby!
Réponse de Petdirect
Thank you so much, Jeremy. We're delighted to hear that you received your order quickly and enjoyed our service, speed and reliability are things we take real pride in. We hope your pet loved what you ordered, and we'd love to help you again soon!
I found just what I needed quickly at a great price
I found just what I needed at a great price. Normally an elderly dog comfort product I could only get through an international website. Arrived quickly which really helps when you too are dealing with your old friend 'sunsetting' and that he might not be with you much longer.
28 mai 2026
Avis spontané
Réponse de Petdirect
Thank you so much for your kind words, Lisa. We're truly glad we could help you find that comfort product for your senior dog when you needed it most, and we're honoured we could make a difficult time a little easier with fast delivery. Your loyalty means everything to us, and we're sending you and your faithful friend all our warmth during this precious time together.
Online easy to order
Online easy to order, Discounts. Affordibilty Quick delivery. My go to when I'm stuck for choice.
20 mai 2026
Avis spontané
Réponse de Petdirect
Thank you so much for the brilliant review, KI. We're delighted that our online ordering, discounts, and quick delivery have made us your go-to choice when you need us most.
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