Although expensive to be honest, it was well worth the money. There's all those videos on the internet showing how "easy" It is to install a cat flap, I'd have to disagree. My little jigsaw would have... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Was a big job to move the cat door and install a complex, high tech kit for the dog Advice and service was amazing and never ran into a single issue or delay. They even accomodated ny request... Voir plus
L'entreprise a répondu
Our dog is 14 and can no longer control his bladder long enough to last the night. Thankfully we have a laminate floor which is easy to clean but we needed a solution. A Dog Door was the obvious choic... Voir plus
L'entreprise a répondu
Following a live mouse in the 10 year olds bedroom incident, I decided to invest in the Zeromouse catflap updgrade. I have to say that it's been installed (very quick and easy, I had to order an ext... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The UK's leading provider of cat flaps, pet flaps and dog doors. We have extensive experience in supplying and installing pet flaps for a wide range of properties, giving your pets the freedom to come in and out of your home when they please. They are essential for allowing your pets to really make the most of your home and outdoor spaces, our cat flaps also offer the ultimate convenience and comfort for your favourite furry friends. So they won’t have to rely on getting your attention to get out of your house. Of course, it also means that your pet can be left at home for longer periods of time, without you having to worry about being there to let them in and out. There are a number of factors to consider when choosing a suitable pet flap for your animal, including the style and size. The right installation for your property will also depend on where you are planning on having it and many of our cat flaps or dog doors come complete with a 3 year manufacturer's guarantee. From the smallest cat to the largest dog we are sure to find a solution to your needs. Microchip Activated Cat Flaps which let your cats in but keep the neighbours’ cats out - No more bullying or stealing food Slimline Glass-fitting Cat Flaps – Specially designed for sliding glass patio doors Larger Size Cat Flaps for big breeds like Maine Coons – they suit little dogs too 4 Way locking Pet Flaps – Set a curfew for when your cat comes home Internet Connected Cat Flaps and Dog Doors – Controlled by PC or mobile phone App High Tech Electronic Powered Pet Doors – Suitable for small cats up to big dogs High Security Doors for Big Dogs – Practically Burglar-proof Beautiful and Durable Wooden Dog Doors – Hand-made by Belgian craftsmen
Coordonnées de contact
Swan Buildings, 20 Swan Street, M4 5JW, Manchester, Royaume-Uni
- 0161 464 4171
- customer@petflapsuk.co.uk
- petflapsuk.com
4,7
Excellent
312 avis
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A répondu à 100 % de ses avis négatifs
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Réponse de Pet Flaps UK
That's a smashing review for us thank you so much. Warm wishes from the Pet Flaps UK Team
Ordered and booked appointment on line ,so easy to do .
Ordered and booked appointment online,they were able to advise which petflap which was appropriate by measurements and pictures, kept me updated with a customer portal.They sent the pet flap direct to my address and they passed my details on to the fitter who got in touch and made a suitable appointment for fitting. The fitter made a great job he had to make adjustments to the petflap and door due to the sizing of the door panels, but nothing seemed to much trouble, he made an excellent job .Thank you
15 mai 2024
Avis spontané
Réponse de Pet Flaps UK
Thank you very much for this super review. I expect your clear explanation of how things work will be very helpful for other customers too. Best wishes and thanks again from John and the Team at Pet Flaps UK
Overall had a great experience with cat flap installation
Overall had a great experience with this. The turnaround time from ordering the cat flap and arranging the installation was very quick, we were kept in the loop with with updates and the customer service during installation was amazing.
Josh, who installed the cat flap, was very polite and insightful throughout the process, providing suggestions and working very quickly and efficiently throughout.
14 mai 2024
Avis spontané
Réponse de Pet Flaps UK
That's a great review for us, thank you so much. Josh takes great pride in his work and our customers have many a kind word for him. Your kind words are being passed to the whole Team at Pet Flaps UK.
Excellent customer service from start…
Excellent customer service from start to finish. Josh came and fitted the Dog flap into a composite door, he explained everything that he was going to do and made sure I was happy with every stage. He did a fantastic job fitting the dog flap at a perfect height for my two Cavalier King Charles dogs. You could tell he took pride in his workmanship, even his siliconing around the flap to finish off was perfection! I would highly recommend Pet Flaps UK to anybody wanting a Pet flap supplied and fitted.
14 mai 2024
Avis spontané
Réponse de Pet Flaps UK
Thank you so much for this really good review for us. Cavalier King Charles Spaniels are so cute! I'm sure they will be really happy little dogs now they have their own door. Josh does take pride in his work, you are quite correct. We'll be sending him a copy of this with our congratulations. Warm regards from Anna at the Customer Services Team.
Terry was fantastic
Terry was fantastic. He was really flexible and helpful and did a really good job of fitting the dog flap.
Thanks Terry! Cheers, Darren
13 mai 2024
Avis spontané
Réponse de Pet Flaps UK
That's a fantastic review for a fantastic fitter. We are very happy that you are pleased with his work. Thank you very much from John and all the Pet Flaps UK Team
Throughout all the process was…
Throughout all the process was extremely professional. After accepting the quote the cat flap was delivered. Installation date was provided instantly. The cat flap was fitted by Josh who was very good in explaining full use of the cat flap and the procedure for microchip entry. Definitely recommend this service.
13 mai 2024
Avis spontané
Réponse de Pet Flaps UK
Thank you very much indeed for this comprehensive and great review. Josh is very well-liked by our customers and of course that makes him very well-liked by us in our warm offices while he braves the elements. Ha-ha! We are so pleased you are pleased and we are grateful you recommend us.
Microchip Cat Flap
Excellent service from start to finish. The lady that answered my initial call was very helpful & knowledgeable. Pet Flaps UK log the process of your order and when something happens they update you with an email. The cat flap was installed within a week of my initial enquiry. Tony the fitter was polite, clean & tidy and explained how the cat flap worked. Great company who I would recommend to others & would use again in the future.
4 mai 2024
Avis spontané
Réponse de Pet Flaps UK
Thank you very much for such great feedback and the 5 stars. It really is very much appreciated. We will pass on your kind words to Tony! We hope your furry friend has got to grips with his new pet flap! With our very best wishes from the team at Pet Flaps UK.
Excellent customer service
Excellent customer service. Fromthe enquiry call to my doggy door installed it took less than 2 weeks.
The person who took my call was very knowledgeable about their products and adviced me on the best solution for my requirement.
The pricing included everything, there were no hidden costs.
The installation was done to an excellent standard, leaving a clean area after the job and even going the extra mile to help fix a little issue with my door.
I would 100% recommend this service.
2 mai 2024
Avis spontané
Réponse de Pet Flaps UK
Super review for us and thank you sooo much! Each and every one of us in the Pet Flaps UK Team so cares about what our customers have to say and I am delighted to hear about our fitter going that extra mile. Thank you again, John at Pet Flaps UK
Friendly and easy
Great experience getting quotes for various approaches to fitting flaps in and out of conservatory, Terry was quick and easy to communicate for the measuring and fitting appointments and left everything tidy
4 mai 2024
Avis spontané
Réponse de Pet Flaps UK
Thank you so much for giving us a 5 star review. We try hard to give our customers options and choices with quotes and suggestions. Terry is very popular with our customers and we will be sure to pass on your kind comments. John, Director and Owner Pet Flaps UK
Easy to use for contract and payment
Easy to use for contract and payment. Most importantly Fitter was incredibly friendly, informative and helpful.
3 mai 2024
Avis spontané
Réponse de Pet Flaps UK
That's a lovely review for us, thank you so much! We are always delighted when we get praiseful feedback to pass onto our friendly fitters. Best wishes from John and The Pet Flaps UK Team.
Excellent customer service, installation, and payment options.
John at Pet Flaps UK discussed all options with me on the phone.
I purchased separately a PetSafe Extreme Weather Dog Flap.
Terry the installer discussed the installation and options before he started.
Terry did an excellent and considerate installation in a lounge to garden exterior composite door.
I highly recommend using Pet Flaps UK. petflapsuk.com
(Be careful; there are other companies with very similar names and website addresses.)
29 avril 2024
Avis spontané
Réponse de Pet Flaps UK
Thank you so much for this super review. Terry has been with us for several years and is very popular with our customers, we shall of course pass on your kind words. And for the benefit of other customers thank you for pointing out that we have imposters out there trying to mimic our success.
Excellent
Excellent service. Very friendly and helpful advice. Good communication throughout. Josh fitted the catflap and was outstanding; friendly, helpful and explained everything to me. I have already recommended to a friend. Thank you.
22 avril 2024
Avis spontané
Réponse de Pet Flaps UK
Thank you for your wonderful feedback and the five stars - we will pass your kind words to Josh! We also very much appreciate your recommendation! We hope your furry friend is enjoying his new flap! With our best regards from all the team at Pet Flaps UK.
Réponse de Pet Flaps UK
That's a great review for us and sorry we took a bit of time to reply. So pleased you will recommend us. Best wishes from John and the Pet Flaps UK Team
Excellent cat flap fitting service
Terry was great at communicating with us and then did a great job fitting the cat flap. Highly recommend . We couldn’t have done it ourselves, thanks Terry!
22 avril 2024
Avis spontané
Réponse de Pet Flaps UK
Thank you for taking the time to send such great feedback. We will let Terry know he has five stars from you! We hope your furry friend is enjoying his new pet flap. With best regards from all the team at Pet Flaps UK.
Pet-Tek Dog flap fitted into glazed…
Pet-Tek Dog flap fitted into glazed French door. Company offered advice on most suitable product. Easy payment portal. Expertly fitted by Terry ! Great all round service. 👏👌
22 avril 2024
Avis spontané
Réponse de Pet Flaps UK
Wow, five stars and great feedback - thank you very much! We will pass your kind words to Terry. Pet-Tek are a great choice of flap for glass installations - we hope your furry friend is enjoying it! All the best from the team at Pet Flaps UK.
Absolute terrible aftercare
Absolute terrible aftercare the dog flap wasn't sealed correctly and after a while started slowly building with water which slowly turned green after I contacted them we sent photos, emailed and phoned but absolutely nothing from their end.
It was fitted incorrectly and we are nearly a thousand pounds down on a dog flap!!!!!!!
1 avril 2024
Avis spontané
Réponse de Pet Flaps UK
Even if a review is poor we feel it is fair that our customers and potential customers are given opportunity to hear of other customers experiences. Our follow up communication to you has been poor and we hold our hands up, mistakes were made. Like many trades we provide a full year's warranty on workmanship but, as is the case here, issues were reported to us well past that year. Nevertheless we still value providing good follow-up service on installations and I have today personally spoken with Mick who installed the dog door and he will attend to examine the installation and attend to whatever may need to be done. Although Trustpilot should not be considered as a forum for debate, for the benefit of other customers I feel it just and fair to point out that the quoted figure of 'nearly a thousand pounds' is more than double that charged for the job. Mick will be out as soon as he can as re-application of silicone is not practical on a rainy day. Kind regards. John Carolan, Director.
Great service fit into wooden door
Great service pet flat arrived within a few days & the right size. Terry fitted it the following week. Wasn’t a straight forward fit into a wooden door but he done a great job, looks good & no mess. Thank you very happy with it.
17 avril 2024
Avis spontané
Réponse de Pet Flaps UK
Thank you for your lovely feedback and five stars! It is very much appreciated and we will be sure to pass your kind words to Terry. We hope your furry friend is enjoying his new flap! With best regards from all the team at Pet Flaps UK.
Terry was brilliant
Terry was on time, extremely efficient and got the job done to a very high standard of finish in double quick time. Loki is delighted and we've already had several mice as presents...
15 avril 2024
Avis spontané
Réponse de Pet Flaps UK
We are so pleased to hear you and Loki are both pleased with your pet flap and we will be sure to pass on your kind words to Terry. Pet Flaps UK will soon be introducng devices which stop your cat from bringing in mice and other prey through the cat flap. We'll be sending out bulletins soon.
Great service!!
Terry and co were friendly and quick with our order and installation - I’m really happy as is Frankie 🐈
9 avril 2024
Avis spontané
Réponse de Pet Flaps UK
Special message to Frankie from the Pet Flaps UK Team. 'Happy cats and dogs and happy hoomans are our business. Thank you so much for taking the time and trouble to leave us such a great review!'
Réponse de Pet Flaps UK
That's a super review for us, thank you so much. We don't mind answering questions at all, we enjoy offering helpful advice. Best wishes from all the Pet Flaps UK Team.
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