This individual is incredibly rude, calling others stupid, lazy, and even fat, for disagreeing with how they groom animals. Removes poor reviews because they aren’t confident enough in their work to s... Voir plus
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Lisez les avis des autres
I've ordered dog food a couple of times over the last few months. The price is good, delivery is free if over £50 and if not too heavy, they use DPD and delivery has always been very quick with dispat... Voir plus
L'entreprise a répondu
Great service ! They have loads of options for our Jack Russell who has some health issues so can’t eat certain products. They stock a great variety of things and delivered them quickly. Communication... Voir plus
Great service! The delivery company trashed the parcel. I phoned Pets On Point phoned me back almost immediately. I sent some photos through and a new parcel was dispatched promptly! Definitely recomm... Voir plus
À propos de l'entreprise
À propos de Pets On Point
Écrit par l'entreprise
We are a small, family-owned, and operated business that takes pride in supplying the best quality pet supplies to our customers. We carry a wide range of products, including food, toys, and accessories, to meet the needs of all types of pets from Cats, Dogs, horses and even farm animals.
As it’s just ourselves running the day-to-day of the business it means we can always strive to offer the best prices on the market, and we back up our products with excellent customer service. We want to ensure that each and every customer who visits our online store has a positive experience.
If you have any questions about any of the products on our site, please feel free to drop us an email at sales@petsonpoint.co.uk
Thank you for considering our shop as your go-to pet store.”
Coordonnées de contact
Taylor Street, KA8 8AU, Ayr, Royaume-Uni
- +44 (0) 8081969994
- sales@petsonpoint.co.uk
- petsonpoint.co.uk
3,7
Moyen
136 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The owner is writing themselves 5* reviews!
I previously had a misleading shopping experience. I came back to check back on the review and the owner (Thomas) who sent me a customer service email saying they'd remove my review previously is now I see writing 5* reviews for their own business!
12 février 2024
Avis spontané
Réponse de Pets On Point
Hi MJ,
Your reviews aren't a true experience of our site as you’ve never bought anything, anyway keep on with your personal vendetta against our company as it has no impact on our small family business whatsoever as reflected in our daily sales.
You had purchased from us you'd know that and the last review you based on your own error of not reading the delivery terms before going to check out.
We have a 4.8 star trust pilot score from over 90 people who have purchased for our site and have had excellent experiences with us, upon checking your history of reviews you only leave one star reviews and clearly only use trust pilot to attack small businesses.
Not sure what your agenda is although I'm 100% confident that all our customers have a excellent experience when buying from us which is proven in their reviews.
Just FYI Thomas is my father who actually made a purchase of parrot food and left a review which isn't unnormal for friends and family to do so.
Hopefully you'll get round to actually buying something from us and get to experience our true customer service.
Enjoy your day.....
Kind Regards Tommy
Réponse de Pets On Point
Thank you very much! Glad to have been of service!
Réponse de Pets On Point
I'm glad you got your parrot food on time and nice to see you finally trying our website :-)
Réponse de Pets On Point
Thanks for your order and we appreciate the positive feedback!
Good service
Good service, thank you. Postage a bit pricey though but overall I’m happy as the service was really good
28 janvier 2024
Réponse de Pets On Point
Hi thanks for the positive feedback, and we are working on trying to reduce our prices and postage everyday!
Great choice and great prices
28 janvier 2024
Réponse de Pets On Point
Thanks for your positive feedback it's greatly appreciated!
Competitive prices with prompt…
Competitive prices with prompt delivery. Would highly recommend.
26 janvier 2024
Réponse de Pets On Point
Excellent feedback thanks very much!
Puppy food
I ordered two bags of puppy food and it was delivered very quickly with no problems. Thank you - one happy customer
25 janvier 2024
Réponse de Pets On Point
Thanks you very much for the positive feedback!
Réponse de Pets On Point
Thanks for the positive feedback it's greatly appreciated
Excellent all round service
Easy to order , very good price, very fast delivery. Will definitely order again.
9 janvier 2024
Réponse de Pets On Point
Excellent to hear and look forward to you returning 😀
Réponse de Pets On Point
Thank you very much! We appreciate your feedback!
My 1st order with this company
My 1st order with this company. There was a slight issue, but it was dealt with immediately. I also like the courier they use, DPD. I will be ordering from them again. Excellent price for my parrot food, compared to other companies.
27 décembre 2023
Avis spontané
Réponse de Pets On Point
Hi,
Glad we managed to resolve your issue promptly we aim to respond to all our emails withing 4 hours and if there is any issues with the delivery we try our best to send replacements as soon as we can!
Good service and delivery on time
29 décembre 2023
Réponse de Pets On Point
Thanks you very much for your positive feedback!
Haynets
I placed an order for two extra large haynets for my horse. They arrived super quick, even over the Festive holidays, and the communication from the seller was excellent.
28 décembre 2023
Réponse de Pets On Point
This is great to hear, we are glad that you had a positive experience this makes our day!
Réponse de Pets On Point
Thank you very much!
Great shopping experience.
Came across pets on point whilst looking for a new bed for my dog. Website was easy to navigate, price was very competitive and delivery was quick and free. Product is good quality and our dog is very happy.
27 décembre 2023
Very good service
26 décembre 2023
Great company
I've ordered dog food a couple of times over the last few months. The price is good, delivery is free if over £50 and if not too heavy, they use DPD and delivery has always been very quick with dispatch usually the same/next day. Communications are good with updates when you've ordered, when DPD are expecting the parcel etc. Even ordering the week before Christmas they got my order to me within 2 days. Would recommend.
22 décembre 2023
Avis spontané
Réponse de Pets On Point
Hi Anon,
Thank you very much for your positive and true reflection of our online store, its greatly appreciated.
Really glad to hear your a returning customer and we wish you a very merry Christmas and a happy new year when it comes, from all of us here at PetsOnPoint!
Réponse de Pets On Point
Thank you very much!
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