PEUGEOT UK Avis 

My car went in for various repairs last march, everything was done apart from a repair on a faulty seat where the stitching was giving way. It was made clear from the on start and in writing that a repair would be fine. After the 7th visit to the repair garage Peugeot customer care realised they could not obtain the correct seat cover and was no longer available

The 8th visit they carried out the repair and to add insult the garage said that I had demanded the new cover. Mariam from customer care had failed to pass on the email to the garage.

About the 5th visit to the garage I was starting to get a bit frustrated as each visit was an hour's drive there, 1 hour onsite and an hour back so you can understand my frustration. The fuel used for all the visits wasn't nessecarily the problem, it was my time being wasted.

Khatia M was allocated to the case. The email response from Khatia and the discussions that took place was lacked understanding, empathy, rude, abrupt and blatantly lied when I asked for a manager. I was told manager would not want to talk to me and she is a manager which clearly wasn't the case.

I raised complaint regarding Khatia and requested a phone call from a manager, this was back in March and I'm still waiting.

One customer care agent should have dealt with this case but I must have dealt with at least five. Certainly Mariam and Khatia requires customer training regarding soft skills. Absolutely terrible experience as it was but was amplified by the poor customer service provided.

No follow up from Peugeot regarding the complaint or the issue as a whole...not so much as a courtesy call from a manager at the end to apologise.

Absolutely terrible service, this has put me off for life and my next car will not be a Peugeot.

Most cars have 3-7 years warranty. Didn’t realise I had one year only.
Bought from snows Basingstoke, barely two years with mot & services from Wokingham Peugeot.

Randomly out of the blue engine warning light, told its one minute a chain witching engine next head gasket.
I asked for courtesy car nothing.
Get told start work straight away instead say waiting for “good will”.

4 days later not even started work only just ordered the parts told be two weeks, now today since mid April told just got parts be another two weeks ( this Wokingham Peugeot).

Call head office said can’t keep laying for rentals need courtesy as Wokingham say now be mid June. They said can’t help out of 12 months. Really are a useless company. I understand if was tyres or seats but engine fault after buying from Peugeot.

Worst customer service, product and help I have ever had from a car dealership. This is Peugeot 5008 - Do not buy these cars, they don’t last and workers in most of these car dealerships are useless teens to incompetent adults.

Avoid this company and anything tied to Peugeot as they have no care for customers and shortest warranty for a reason.

Peugeot UK customer care
Do not understand what customer care is total waste of time which lets down the Peugeot franchises.
The service I get from my local Peugeot dealer Charters is exceptional, one of the reasons I purchased a brand new 508.
Problems arose when renewing the ongoing connected services so had to get Customer care uk involved, this happened last year and again this year. 6 weeks and still no resolution.
Thank you Peugeot customer care but this will probably be the last Peugeot I will buy.

This will be my final review of Peugeot/ Stellantis UK. Thanks to Motability my problem's have been solved - the Peugeot 3008 I had has gone (the car was fantastic and I shall miss it!), but due to the attitude and shocking Customer Care I received from Peugeot UK, I now have a new vehicle from a different manufacturer! It is Peugeot/Stellantis UK's shocking Customer Care that lets them down - I'll NEVER deal with them again! Mr F.

Only clicking 1 star as cant do zero!

Car had urgent safety recall, letter received from the Coventry address saying contact local dealer for replacement of wet belt on my 2018 3008. Anyhow, booked it in for 18th Feb, dealer didn't do the recall job and 18 days later, timing belt began to fall apart, has damaged the engine and caused loss of brakes,steering and cam shaft issue, EML came on red instantly whilst driving in a city centre! Called Peugeot to be told that they wouldn't cover replacement in it's recall? Letter clearly states it would of been replaced due to safety and as per its letter, risk of fatality to car occupants or fellow road users!!! Customer care department couldn't care less and literally repeat their script and don't help rectify anything and each time, put the phone down, I have called, emailed, and written via a solicitor and ombudsman now in the hope of some help as quite frankly I feel massively let down right now!

Wouldn't ever recommend purchase of one ever again! Go drive a different make!

After 8 weeks of chasing Peugeot technical the app finally worked but then other issues with the app occurred which are still ongoing
Very poor customer service, do not think one jot about the customer other than spend your hard earned money on our cars and get nothing back!!
Retailer was poor with very quick handover and car not being valeted properly with manufacturers marks over the windows.
Will certainly not be buying Peugeot again! Cannot wait to get rid of it!!

Truly appalling customer service. Car has been fine, mostly, so far although they did deliver it with an error on the dashboard related to airbags and pre-tensioners. My local dealership are unable to look at it for another 6 weeks!! Have to hope the fault isn't a serious one. If I am in a collision will the airbags actually work? Who knows? Peugeot certainly don't seem to.
Don't even bother downloading the app - a total waste of time and energy. Anything of any use in it - monitoring energy use, remote control of charging etc - you have to fork out £109 a year to have.
Tried downloading the map and OS updates as they suggest in the app but, no, it doesn't work for my brand new vehicle apparently!
When I asked for help with the app all of the reply emails came in Ukrainian for some reason.
The worst auto customer care I have ever come across. They always tell you how sorry they are but do nothing to fix anything.

Bought a Brand new peugeot partner in 2021. Ad Blue pump went at 40,000! at 70,000 miles the fuel pump disintegrated the wet belt snapped and seized the engine. Took peugeot over three months to diagnose the engine had seized and over 9 months in total in the garage. poor quality vehicle, terrible standards of repair, endless excuses regarding lack of mechanics. damaged my business irreparably and financially. horrendous multi country customer services, no communication, the worst aftersales care. well below average vehicle with multiple production defects. not one person at Peugeot remotely interested!! engine was seized on arrival at peugeot aftersales, took three months for them to even notice that. by 10 months later it had had two new engines installed and a new gearbox and peugeot couldn’t find the software to link the gearbox to the new engine! absolute joke, rubbish quality, unreliable build quality. damaging for business

E208 display electric traction fault and then stopped suddenly on busy A road which was very frightening. Told local dealer could not look at it for 9 days so took it to a Snows in Basingstoke 30 miles away. They have had the car for 4 days now and still can’t tell me exactly what is wrong with it or when it might be fixed. They tell me they can’t provide me with a courtesy car as they don’t have one. In the warranty agreement it says that with Peugeot’s agreement I can hire a cra and claim the money back but I called twice and was on hold each time for 30 minutes before getting cut off. When I eventually get through I’m told some one will look into it and get back to me in 3-5 working days! In the meantime I am having to get two buses and two trains in order to get to work, it’s taking me two hours each way and costing me over £20 a day. This level of customer service is disgraceful and unacceptable having paid over £25,000 for a brand new car.

Terrible customer service. My car has been in the garage for four months. I have been trying to ascertain how long my part will take. No one will answer this simple question.

My emails go unanswered and I have called every day for a week to be told no one is available to help me and that someone will call me back. No one calls back. They fob you off each and every time. Beyond frustrated. Do not recommend!

Was given a worthless 5 year dealership warranty with a car purchased. The car quickly developed an emissions fault. The car has been in and out of the garage every few months with the same fault. We have been charged every time and have spent hundreds. Looking to take the matter further.

Swore I wouldn't buy French ever again. Then I bought a peugeot van. The usual v.common Adblue issues and the dealer just bury thier heads like an ostrich. I got warning lights on even though a full tank of the adblue additive, the engine won't drink it even after expensive updates and diagnostics at dealer.
DO NOT BUY A PEUGEOT!

Peugeot at Bath Road Worcester has caused a number of issues for us, One they offered a Refund of £145 last week but have NOT refunded anything despite informing them Twice now, the Third one is a Complaint as they take money Fast and Reluctant to give money back, rather Bias on their part.

The Service Dept and Administration needs to sort out Various issues that we had and maybe others, our car went in with NO leaks but came back with a Large leak flooding the drivers foot well, having said this things have now been Resolved Except our Refund, Poor Customer Service and needs sorting on their part.

Great to have Received their Refund of £145 after Three Chase UPS, do not know what they did to Flood our Vehicle and one Washer not working as it did before going in, I’ve seen over many years how Garages Ripped off Customers, and now it was Highlighted in the Media that Females pay more for a Service than Men.

Confusing liaison between Stellantis and their dealers. Awful lead time on parts. My 2021 208 is badly made and app connection to the car is terrible. Peugeots are beautifully designed but Stellantis is not customer focused in any way. Avoid!!!

Purchased our Peugeot Electiric from Peugeot Canterbury. Paid 25k . Broke down on 15th October 2023 with traction error. Towed by AA to Marshalls Canterbury 2 MONTHS ago .......... its still there awaiting repair ........

Brand new 3008 hybrid. Second day the electric charger stopped working. Took months to get it replaced.
Peugeot claim upto 39 miles on a full charge. Mostly charges to 19 miles. On a very hot day, 25°c I managed to get 29 miles. However that vanishes very quickly. Drive 2 miles, 7 used... I rarely drive out of eco mode so it's not me being heavy footed.
Dealership just kept putting it on the machine and saying 'it's fine'. 'It's just how they are.'
Emailed Peugot direct, the adviser couldn't even grasp what I was stating. Just kept saying take it to the Dealership.
You can't update the software for satnav etc unless you have a Windows computer or sit with the engine running for several hours.
Now it won't even go into electric mode, just says it can't due to ambient conditions. 19°c today... Winter fine I get that.

Summary, gorgeous car to drive. A few silly and missing gadgets inside. The massage seat is uncomfortable as it protrudes and is hard. The massage function is okay though.

A terrible hybrid, lousy customer service from Peugeot. I won't get another Peugeot ever again. Back to Nissan next time

Very poor customer service - purchased a top of the range 5008 Peugeot 2017 plate and with less than 40 k on the clock the “wet belt” failed. A known issue I was informed by the AA. Shelled out nearly 4K on repairs and replacement hire and was told that there would be no contribution - siting that the service history was not up to date despite MOt and services on a distance basis all complete and with a Peugeot dealership. I won’t be buying a Peugeot again - terrible service.

Absolutely shocking customer service. Our 6 month old van broke down, booked 4 appointments on their system to be told none could be facilitated as they didn’t have the space despite the Peugeot website advising you they did. Had to get our van recovered by the Peugeot Breakdown which again is absolutely pointless took it 3 dealers and again all refused as they didn’t have space. Then lost my van for over 24 hours as no one knew where it was or where it had been taken. I’ve filled 2 formal complaints and not heard back from them. The CS department is just a call centre somewhere where no one can speak English hardly or understand what is going on or what to do next. I had to spend 7 hours on the phone ringing round dealers to find someone who will take the van in, in 2 weeks time and arrange everything my self. Warranty’s are absolutely pointless with this company.

Contacted Peugeot after issues with 4-week-old car. The Customer Experience Manager couldn't careless about my issues and responded with a one-line reply saying 'take car to dealer'. Problem is my nearest dealer is over 80 miles away! I told him that and he said 'I'm not an engineer, as I said, take it to a dealer'. Waste of time Peugeot!

Do not purchase a vehicle from Peugeot Canterbury Marshalls dealership. We made this mistake and when our e208 obtained a gear box error and was undriveable - we immediately contacted them and were told we would have to wait 6 weeks b 4 our car could even be seen . I placed this on twitter and was privately messaged by Peugeot informing how sorry they were and this would be looked into. A week later heard nothing. Luckily, Peugeot at Cliftonville Kent ( not a Marshall dealership ) Kathrine and the staff there actually cared and our car has since been repaired.