Hi Shaylene,
I hope this email finds you well. We recently noticed your review on our Trustpilot page, and we’ve investigated the matter on our end. It appears that you do have an order with us; however, the order was canceled due to non-receipt of payment.
Could you kindly confirm if your credit card was indeed charged for this transaction?
If so, it maybe that your Max Redemption gift certificate has been loaded into your Max Redemption account but the final step to complete the payment to us has not yet been processed.
We recommend checking your credit card statement to verify if the charge was made. If you find that you were charged, please let us know, and we’ll provide you with a new link to access your Max Redemption account. From there, you’ll be able to complete the payment to us.
At this time, our system shows the payment has not been received, and it’s possible the funds are being held in your Max Redemption account.
Please feel free to reach out if you need any assistance or clarification—we’re here to help!
Kind regards,
Pharma Grade Peptides