When I called I was connected to an operative straight away. He was extremely helpful, clear and precise in his assessment of a problem I was having with a transfer of funds. Very pleased. I've deduc... Voir plus
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Lisez les avis des autres
I was happy with the support provided and the representative on the call was very knowledgeable. I had received essentially the same paperwork in the post multiple times and this was somehow confusing... Voir plus
I found all the staff i spoke to on the phone to be very helpful. The only complaint is it seemed to take a long time receiving correspondence from the company. However I suppose it is a large organ... Voir plus
No statements for years. Do not respond to emails, have to be constantly chased for information by phone. Always promise a response in 10 days but then never actually action anything. People are f... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We're proud to be part of Standard Life plc, we both share an aligned ambition to help every customer enjoy a life full of possibilities. We aim to provide the right guidance at the right time, giving you confidence on your journey into retirement and beyond. Over the years, policies from a number of life companies have been brought together into Phoenix Life, so it’s likely your policy would have originally been with a different company.
Coordonnées de contact
Royaume-Uni
- phoenixlife.co.uk
3,5
Moyen
4 k avis
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very pleasant and helpful staff
17 juillet 2026
I am actually looking for someone in…
I am actually looking for someone in Phoenix Life / Scottish Widows to put all my Pensions together ( since 1972 ) for me to cash in the best way possible.
Kind regards. Frank Black
10 juillet 2026
Phoenix used to send out a statement…
Phoenix used to send out a statement every year, but they have not for 2 years. I rang them on the 10th of July, and they said I would receive the statement within 6 0r 7 days. 2 weeks later, nothing has arrived. I had exactly the same experience last year. I now have to ring them again, and that takes a long time to get through the recorded messages which try and put you off contacting them.
24 juillet 2026
Very helpful staff on telephone
Very helpful staff on telephone. Made my enquiries very easy.
14 juillet 2026
You can improve by moving faster stop…
You can improve by moving faster stop stalling and fobbing people off . I have never known a company like this . I have been waiting for 6 months for my pension and it still isant completed. You did the same with my mum when my died passed away , you took so long and kept fobbing her off . If she had been on her own with no family she wouldn't have been able to have paid her rent and she would have been homeless.
You are the worst company I or my family have ever known . All you need to do is look at all your complaints because im sure there are lots of bad ones .
17 juillet 2026
Dreadful Experience
Absolutely awful communication by the company. Letter sent to the wrong person, conflicting information given by them regarding the policy, several phone calls required to resolve the issue. All made worse because it was to do with a deceased persons affairs. Would definitely NOT recommend this company. We are probably going to make a formal complaint
9 juillet 2026
We were supposed to receive information…
We were supposed to receive information regarding my pension plan as yet I have heard nothing,
16 juillet 2026
Knowledgeable employee on the phone…
Knowledgeable employee on the phone understanding
10 juillet 2026
Start to end excellent service excellent
Start to end excellent service, transferred being smooth
9 juillet 2026
Lump sum process
Long process and misunderstandings; but it was what they did about it re someone called David, which was amazing, how he sorted things out and resolved everything.
15 juillet 2026
Why does it take so long t for a…
Why does it take so long t for a response to a query.
It seems to take weeks for the company just to send out documents to be completed
16 juillet 2026
Waiting for paperwork …
I’m still waiting for paperwork to be sent to my home address and emailed to me so I can withdraw my pension.
Everyone on the phone were helpful, had to phone twice as I was cut off once, not so good as I was phoning from Australia.
8 juillet 2026
The advisor was very helpful.
The advisor was very helpful and explained what needed to be done clearly.
16 juillet 2026
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