When I called I was connected to an operative straight away. He was extremely helpful, clear and precise in his assessment of a problem I was having with a transfer of funds. Very pleased. I've deduc... Voir plus
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Lisez les avis des autres
Poor communication from Phoenix Life. I was assured that my pension money would be in my account on my birthday, which I requested 2 months in advance, but it didn't. It did go in 2 days later butI w... Voir plus
I had to contact Phoenix Life to let them know I had changed my bank and account details. The lady I spoke to on the 'phone was really nice and it did not take long to get my new details sorted out. S... Voir plus
I found all the staff i spoke to on the phone to be very helpful. The only complaint is it seemed to take a long time receiving correspondence from the company. However I suppose it is a large organ... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We're proud to be part of Standard Life plc, we both share an aligned ambition to help every customer enjoy a life full of possibilities. We aim to provide the right guidance at the right time, giving you confidence on your journey into retirement and beyond. Over the years, policies from a number of life companies have been brought together into Phoenix Life, so it’s likely your policy would have originally been with a different company.
Coordonnées de contact
Royaume-Uni
- phoenixlife.co.uk
3,5
Moyen
4 k avis
Demande des avis aux clients
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Why does it take so long t for a…
Why does it take so long t for a response to a query.
It seems to take weeks for the company just to send out documents to be completed
16 juillet 2026
Waiting for paperwork …
I’m still waiting for paperwork to be sent to my home address and emailed to me so I can withdraw my pension.
Everyone on the phone were helpful, had to phone twice as I was cut off once, not so good as I was phoning from Australia.
8 juillet 2026
The advisor was very helpful.
The advisor was very helpful and explained what needed to be done clearly.
16 juillet 2026
Very polite call handler but no answers
Very polite call handler could not answer my question and stated Phoenix would write to me. Nothing so far and no explanation for the very opaque letter I received that prompted my question.
16 juillet 2026
Helpful and knowledgeable
Very helpful and obviously very experienced. Good knowledge.
8 juillet 2026
Not listening or reading notes out on…
Not listening or reading notes out on my account re continuation of premiums. I'm waiting for a resolution and don't see the point in giving feedback when my query is still not resolved
15 juillet 2026
Great customer service
The person that I spoke to at the other end of the phone was most helpful. I did not realise that there was an APP for phoenix! Now I can manage my account online myself. Thank you
9 juillet 2026
The forms we returned 4/5 weeks ago…
The forms we returned 4/5 weeks ago have been lost even though we have had an email acknowledging receipt! We now have to go through the whole process again. Very poor service
16 juillet 2026
Friendly polite helpful and gave advice…
Friendly polite helpful and gave advice and me time don’t rush me.
9 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
3 times over 10 days I asked for a up…
3 times over 10 days I asked for a up to date value of my pension pot as I had not received a update for 2 years, on the 3rd call I was told I would receive a email in 7 - 10 days. NOT GOOD ENOUGH.
16 juillet 2026
Réponse de Phoenix Life
Hi Mr Hearn. We’re sorry to hear you’ve not been satisfied with your experience with us. We’ve noted your feedback and will do our best to improve in the future. Thanks, Russ at Phoenix Life.
Purposely Procrastinating
After 15 months of trying to have my funds released. I still not have my original Birth Certificate returned to me nor do I have the funds.
An evil organisation is Phoenix Life.
16 juillet 2026
Agent was polite and helpful
8 juillet 2026
Helpful informative and prompt with…
Helpful informative and prompt with providing information.Nice to speak to helpful people on the phone so resolved all issues promptly.
9 juillet 2026
Polite staff competently dealt with all…
Polite staff competently dealt with all aspects of my business
8 juillet 2026
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