I took the time to upload my images, and write descriptions about them, only to find out after that to publish them so people cna buy them, I have to had the Picfair Plus, which costs money. Very misl... Voir plus
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Lisez les avis des autres
Greta platform, downside I have to say is payouts take a little bit on the longer side than would be necessary. Other than that upload quality is great, only problems I encountered is some of my image... Voir plus
L'entreprise a répondu
Perfect for getting started! As a photographer, I was looking for a hassle-free way to show and sell my work. Picfair provided exactly that. It took me less than 30 minutes to get my store up and run... Voir plus
L'entreprise a répondu
Απατεώνες 100%. Μόλις πάρουν τον αριθμό της κάρτας σου δεν σταματάνε να χρεώνουν. Προπληρωνεις ετήσια συνδρομή και δεν μπορείς να αφαιρέσεις την κάρτα αν δεν κλείσεις τον λογαριασμό. Τον έκλεισα για... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Picfair is a global photography platform that helps photographers of all levels showcase and sell their work online. Photographers can create a beautiful, professional photography store, set their own prices, sell images as prints or digital downloads, and retain full copyright over their work. Picfair handles payments, licensing, printing, and shipping, removing the complexity of selling photography online. Designed for photographers at every stage, from beginners to professionals, Picfair provides everything needed to start selling photos, including access to hundreds of professionally written guides covering photography skills, how to sell photography, & more. Picfair is the all in one solution for selling your photography.
Coordonnées de contact
London, Royaume-Uni
- hello@picfair.com
- picfair.com
Start Your Own Photography Store
3,4
Moyen
184 avis
A répondu à 84 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : Picfair
Thank you for the review! We're very happy to hear it.
An absolutely untrustworthy rip-off…
An absolutely untrustworthy rip-off company. If you write a negative comment, they try to delete it.
20 janvier 2026
Avis spontané
Réponse : Picfair
Hi Björn,
We’re sorry to hear you feel this way.
We don’t remove or suppress negative reviews. Like many companies on Trustpilot, we may report reviews that breach Trustpilot’s guidelines, but the final decision on whether a review stays or goes always sits with Trustpilot, not with us.
We welcome constructive feedback, positive or negative, as it helps us improve.
If you’d like to raise a specific concern with us directly, please feel welcome to contact the team at hello@picfair.com.
Getting charged for cancelled account
I cancelled my account in November, they've succeeded in taking Decembers payment with no return, they're still trying to take money from me.
*I emailed them asking them to resolve this before I posted this and they didn't - I wasn't overdue they just keep taking
17 novembre 2025
Avis spontané
Réponse : Picfair
Hi Fran,
We’re sorry to hear about this and understand how concerning it can be to see unexpected charges.
If an account is cancelled, no further payments should be taken. In some cases, charges can appear if a cancellation happens while a payment is already overdue.
We’d be very happy to look into this for you and clarify exactly what’s happened on your account, as well as advise on cancellation status or any options that may be available.
Please contact us at hello@picfair.com with the email address linked to your account, and our support team will investigate this for you.
A complete waste of money
A complete waste of money. They are now rewarding top images of the month that are untitled and have incomplete profiles. I sell more on Adobe Stock and prints on my own website than Picfair. I refused to renew my Picfair subscription over 6 months ago.
1 juin 2025
Avis spontané
Réponse : Picfair
Hi Grant,
Thanks for taking the time to share your thoughts. We’re sorry to hear that Picfair wasn’t the right fit for you.
Our Image of the Month feature is curated by our editorial team and is based on visual impact rather than sales performance, titles, or profile completeness. It’s intended as a way to highlight a range of outstanding creative work from Picfair photographers.
We appreciate you sharing your feedback and wish you all the best with your photography!
It should be 0
It should be 0. Avoid! I’ve tried to cancel subscription that had just renewed on the same day. They don’t accept any cancellation after renewal which I think it’s against the uk law. Its a robbery..,
17 décembre 2025
Avis spontané
Réponse : Picfair
Hi Magdalena,
We’re sorry to hear about your frustration and understand how upsetting an unexpected renewal can feel.
When a subscription renews, the charge is applied immediately. As explained clearly at checkout, cancellations take effect from the next billing period rather than retroactively, which is standard practice for subscription services.
If you’d like us to look into your account and explain what options may be available, please contact us at hello@picfair.com and we’ll be happy to help.
If I could give them 0 stars
If I could give them 0 stars, I would. Signed up for the free basic plan and hit with $195 auto renewal.
Sent a note asking for a refund as I didn’t receive and email advising of the renewal or the amounts no opportunity given to cancel. AVOID this company. Giant rip off.
14 décembre 2025
Avis spontané
Réponse : Picfair
Hi Beth,
We’re sorry to hear about your experience and understand why this would be frustrating.
To clarify, our free plan (Picfair Lite) does not convert automatically into a paid subscription. A charge would only occur if a paid plan was actively selected and purchased, at which point the renewal price, billing frequency, and auto-renewal terms are clearly shown.
We’d be happy to look into your account, confirm which plan was selected, and review what options may be available. Please contact us at hello@picfair.com using the email address linked to your account, and our support team will investigate this for you.
If I could go 0 stars I would SCAMMERS
If I could go 0 stars I would, such a waste of time and no support also took $175 out of my account with no warning what so ever. And no help getting it back!!!! DONT USE THEM
photographybyivanka
11 novembre 2025
Avis spontané
Réponse : Picfair
Hi Ivanka,
We’re sorry to hear about your experience and understand why an unexpected charge would be upsetting.
We don’t take payments without authorisation. A charge of this kind would only occur if a paid plan was actively selected at checkout, where the price, billing frequency, and auto-renewal terms are clearly shown before payment is taken.
We’re always happy to review an account and explain exactly what’s happened, including what options may be available. If you haven’t already, please contact us at hello@picfair.com using the email address linked to your account so our support team can investigate this for you.
Poor customer experience and no renewal…
Poor customer experience and no renewal reminders
Like others have pointed out, the renewal fee comes out automatically without warning.
An email reminder is something that most reputable companies do as a basic courtesy and when I pointed this out, they basically said they’re not doing anything illegal and it’s computer says no.
When I asked for a refund, they refused to issue a full one and would only offer 50% back “as a goodwill gesture”. This still penalises loyal customers for not manually checking a date every year.
It may technically follow their policy, but it’s not consumer-friendly or reasonable.
All respect for the brand out of the window in one email chain.
26 novembre 2025
Avis spontané
Réponse : Picfair
Hi John,
We’re sorry to hear that your experience was disappointing, and we appreciate you taking the time to share your feedback.
To clarify, when a Picfair subscription is purchased, the checkout clearly states that the plan will renew automatically unless cancelled, along with the renewal date and price. This information remains available at any time in the Subscription Details section of your account settings.
Regarding refunds, while subscription fees are non-refundable under our terms, we may offer a partial refund in some cases as a goodwill gesture. We understand this may not fully address your concerns, but it is intended as a fair compromise in line with our policies.
We’re sorry that this interaction has impacted your perception of Picfair. Our aim is always to be clear, transparent, and fair in how subscriptions are managed. If you’d like us to review your account again or clarify anything further, our support team is available at hello@picfair.com and will be happy to help.
Have just cancelled my subscription!!
Have just cancelled my subscription in the last few minnutes.
I have subscribed since 2023, and from the beginning, I paid the Plus subscription, which was due to renew on 26 December for £90. I've only had 2 sales since 2023, yet my images sell constantly on other sites without me having to pay. Picfair seemed like a good idea initially, but it hasn't turned out to be, so time to call it a day.
24 novembre 2025
Avis spontané
Réponse : Picfair
Hi Richard,
Thank you for taking the time to share your experience, and we’re sorry to hear that Picfair hasn’t been the right fit for you. We completely understand how frustrating it can be when sales don’t meet expectations.
Picfair is not a traditional stock marketplace. The Plus subscription gives photographers their own standalone store, with full control over pricing and customization, rather than placing images into a shared marketplace. This is different from free platforms, where images are listed alongside millions of others and photographers typically have little control over how their work is presented or sold.
Thank you for trying Picfair, and we wish you every success with your photography going forward!
Like many I signed up for the basic…
Like many I signed up for the basic free version
used it thought it was sort of ok and uploaded a few great pics etc and then forgot it NO reminders no promts just BAM 90 quid off my card
asked for refund and offered 50% as they blame ME
Will be a shock when its chargedback because they failed to promt for renewal and the pestered me with emails to UPGRADE which i ignored for obvious reasons
payment went out today i terminated today for definite because why would i use a product that doesnt inform you or give you notifications ??
my ecperience personally would be worth ZERO stars but have to give at least 1 sadly
19 novembre 2025
Avis spontané
Réponse : Picfair
Hi Clive,
We’re sorry to hear that this experience felt frustrating. We appreciate you taking the time to share your perspective.
To clarify a couple of important points: our free plan does not convert automatically into a paid subscription. A charge would only occur if a paid plan was actively selected, at which point the renewal price, billing frequency, and auto-renewal terms are clearly shown at checkout and remain visible in account settings, where cancellations can be made before renewal.
Regarding refunds, our terms explain that subscription fees are non-refundable once a renewal has taken place. In some cases, we may offer a partial refund as a goodwill gesture, which is intended to be a compromise. We understand that this may still feel disappointing.
We’re genuinely sorry that Picfair wasn’t the right fit for you, but we do aim to be transparent and fair in how subscriptions operate. If you’d like us to review your account or clarify anything further, our support team is always available at hello@picfair.com and happy to help.
Poor service and interface.
The service is reasonable, although the interface is clunky and not easy for clients to use.
My real issue is with the automatic subscription renewal. I cancelled the service, but was charged again.
When I disputed the charge, they were quite short and unpleasant, saying they would share logs with my bank, etc. I definitely cancelled the subscription, and they would be able to see that no activity over the past few weeks, hence my cancellation.
It’s only £9 I’m disputing, and had they accepted their error (or perhaps mine but cancelling is complicated on a phone), I’d continue to use them, but given this experience, I would not recommend PicFair.
There are alternatives out there, which are much less clunky and, above all, much nicer to deal with.
12 novembre 2025
Avis spontané
Réponse : Picfair
Hi Phill,
Thank you for taking the time to share your experience. We’re sorry to hear that it left you feeling frustrated.
We appreciate the feedback on the interface. Improving usability for both photographers and their customers is an ongoing priority for our product team, and comments like yours help inform where we focus next.
Regarding the subscription renewal, all Picfair subscriptions renew automatically unless cancelled, with the renewal date and price clearly shown at checkout and available at any time in the Subscription Details section of the account. If a cancellation is completed successfully, no further charges are taken. If you're unsure how to cancel your subscription, our support team are always on hand to help out.
When a renewal is disputed, our support team may reference account activity and system logs, as this is standard required practice when responding to bank disputes and chargebacks. This is not intended to feel confrontational, but to ensure the facts are accurately represented.
We’re sorry if our tone came across as abrupt. That’s never our intention, and we aim to handle all enquiries professionally and respectfully.
We understand how disappointing this experience has been, especially given that you would otherwise have continued using Picfair. If you’d like us to review your account again or clarify anything further, our support team is always available at hello@picfair.com and will be happy to help.
Thank you again for your feedback.
Steer clear, rip-off.
Like many, I had forgotten about a subscription until payment was taken. However, like any subscription-based system, there is a legal requirement that they advise you in a timely manner of both the date and cost of renewal. They didn't bother with the reminder and just took the money. Despite several emails relating to this, they refused to comply. Many thanks to my bank, Nationwide, for intervening and recovering the cost.
14 octobre 2025
Avis spontané
Réponse : Picfair
Hi Pete,
We’re sorry to hear that this situation left you feeling frustrated.
To clarify an important point: when a Picfair subscription is purchased, the checkout clearly states that the plan will renew automatically unless cancelled, and it displays both the renewal date and the renewal price at the time of purchase. These details remain visible at any time in the Subscription section of the account settings, giving users full control over their plan.
While we understand that an unexpected charge can feel unpleasant if a subscription has been forgotten, the renewal itself is valid and lawful. For this reason, we were unable to offer a full refund in this case, as the charge was applied in line with the agreed terms.
We appreciate you sharing your experience and are sorry that Picfair did not turn out to be the right fit for you. If you would like any further clarification about how subscriptions work or need help accessing your account details, our support team is always available at hello@picfair.com.
We wish you all the best going forward!
AVOID AT ALL COST
I was very disappointed with my experience using Picfair. My subscription renewed automatically without any clear reminder or warning — something I didn’t expect and wouldn’t have agreed to. When I contacted support immediately after noticing the charge (and without having used the renewed service at all), they refused to issue a full refund, citing their terms and conditions.
They offered only a 50% refund, which I found unacceptable given that I had no intention of renewing and received no advance notice. The tone of the response felt dismissive, with no willingness to resolve the matter fairly.
Under the Consumer Rights Act 2015 and Competition and Markets Authority (CMA) guidance, businesses are expected to make auto-renewal terms and reminders clear and prominent, giving customers a fair chance to cancel before being charged. In my experience, this standard was not met.
While their platform may work well for others, I would strongly caution anyone considering a subscription to check the renewal policy carefully. The process is unfair and not customer-friendly, especially compared to other companies that handle these situations with greater transparency and flexibility.
29 octobre 2025
Avis spontané
Réponse : Picfair
Hi Laura,
We’re sorry to hear this experience was frustrating.
When a Picfair subscription is purchased, the checkout clearly states that the plan will renew automatically unless cancelled, including the renewal date and price. This information is also available at any time in the Subscription Details section of the account, and no charges are taken without prior authorisation.
Our terms explain that subscription fees are non-refundable. In some cases, we offer a partial refund as a goodwill gesture where a renewal has come as a surprise, which is intended as a compromise rather than a dismissal of the concern.
While we respectfully disagree that our renewal process is unclear or unfair, we’re sorry this situation affected your perception of Picfair. If you’d like us to review your account again or clarify anything further, our support team is available at hello@picfair.com and happy to help.
Is it worth the money
Well you pay and get your photos uploaded and licenced. That's the easy part. Then they expect you to advertise your own gallery. So if you don't have any where to advertise then your photos don't get sold.
23 octobre 2025
Avis spontané
Réponse : Picfair
Hi Shameem,
Thanks for your feedback. We understand why this can feel frustrating.
Picfair is designed to give photographers the tools to easily create and run their own online store. Success depends on how you promote your work and whether it connects with buyers.
We appreciate your feedback and wish you all the best on your photography journey!
Scammed money from account and provided…
Scammed money from account and provided nothing.
29 août 2025
Avis spontané
Réponse : Picfair
Hi Hugo,
Picfair never takes money from a user's account without the user authorizing the payment. If a user makes a payment to subscribe to Picfair Plus, we provide the service as described.
If you have any unresolved issues, pease do contact hello@picfair.com and we can help.
STAY AWAY
STAY AWAY! Not a single shot sold. Now I can’t login, and they just keep withdrawing money every month. I can’t quit my subscription.
7 août 2025
Avis spontané
Réponse : Picfair
Hi Nicolai,
We’re sorry to hear about your frustration.
If you’re having trouble logging in or cancelling, this is something our support team can resolve within 24 hours. Please contact us at hello@picfair.com so we can help you access your account and review your billing.
It's actually a scam
It's actually a scam. Didn't sell at least one image. And they automatically renew the subscription for a complete year. Without any announcements or email. It's just an overpriced scam.
3 août 2025
Avis spontané
Réponse : Picfair
Hi Björn,
We’re sorry to hear that your experience was disappointing.
Picfair is not a scam. We provide photographers with tools to create their own store, upload images, set prices, and sell prints and digital downloads. Sales are never guaranteed and depend on factors such as promotion, pricing, and image quality.
Subscriptions renew automatically unless cancelled, and the renewal price and billing period are clearly shown at checkout and in account settings. We do not take payments without authorisation, and a subscription can be cancelled at any time from your account settings.
We appreciate your feedback and regret that Picfair was not the right fit for you. If you would like us to review your account or clarify anything further, our support team is available at hello@picfair.com.
We wish you all the best!
Picfair promise so much but actually…
Picfair promise so much but actually offer nothing. You have to do everything for yourself while they take your money. It is just a glorified gallery. Then when it comes to renewal time, they don't email you, you will just find the money gone out of your bank. This of course will be three times more than what you initially paid when they promised the earth.
A complete waste of time and money. Just build a website and save your money
3 août 2025
Avis spontané
Réponse : Picfair
Hi Chris,
We’re sorry to hear that your experience with Picfair has been disappointing, and we understand why this has left you feeling frustrated.
Picfair is designed to give photographers the tools to build and run their own photography store, including a customizable store, pricing control, payment handling, licensing, print fulfilment, and hundreds of professionally written guides. It is not positioned as a marketplace that generates guaranteed sales on your behalf. Like running your own website, success depends on factors such as the work uploaded, pricing, and how the store is promoted. We aim to be transparent about this, but we appreciate that expectations can differ.
Regarding renewal, subscriptions renew automatically unless cancelled, with the renewal date and price clearly shown during checkout and available at any time in account settings. If a discounted introductory price was used, the renewal will be at the standard rate, which is likely why this was higher than your first payment.
We respect that Picfair was not the right fit for you, and we understand your decision to move on. Feedback like this is taken seriously and helps us improve how clearly we communicate what the platform does and who it is best suited for. If you’d like us to review your account or clarify anything further, our support team is always available at hello@picfair.com.
We wish you all the best on your photography journey!
This company is a rip off.
This company is a rip off.. They steal your money. I cancelled after having paid them for 6 months and NOT using their services. I set up a store but nothing came of it and I thought I had closed it in January but I didn't so I saw I was being charged and went online and cancelled again to make sure it was closed this time. When I looked the payment was still pending on my cc and I asked for maybe June and July refund but they refused to give me even July only or any type of refund because in their system it was completed. STAY AWAY. NOT WORTH IT!!
17 juillet 2025
Avis spontané
Wish I had read the reviews before…
Wish I had read the reviews before creating an account. They've been charging me £9 a month for unpublished photos and account. I've asked for a refund, but they won't agree. I've deleted my account now. DO NOT USE.
9 juillet 2025
Avis spontané
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