Picturehouse Cinemas Avis 107

website is absolutely unusable. nothing is working properly for a year or even more after the redesign. design is ugly - fine, but nothing can be loaded, even images, i have reload website again and again to have something displayed. this is so disappointing

Went to see project Hail Mary, the film was good however Screen 5 at the cinema in Epsom was so ridiculously hot we all felt ill when we left. Every person coming out was complaining about it. The snacks we bought some of which were chocolate were inedible as they were all mushy and melted. We left them there, total waste of money and would not return. The toilets were dirty and toilet seat all chipped. I had heard some good things about the Epsom branch but would not go back

I’ve been a regular customer of Picturehouse Cinemas for a long time and have spent a significant amount through memberships and bookings, which makes this experience even more disappointing.

A screening I booked was cancelled, and I was offered a refund along with a complimentary ticket as a goodwill gesture. However, when I tried to use that ticket two months later, I was told it had already been used. This was both confusing and frankly quite uncomfortable, as it made me feel like I was being treated with suspicion over something that wasn’t my fault. I was told the issue would be investigated, but I never received any follow-up. When I later contacted customer service, I was informed there was no record of the investigation at all.

The lack of communication and accountability here is really frustrating, especially for a loyal customer. I would advise others to keep records of any credits or complimentary tickets they’re given, just in case.

Very disappointing experience overall.

The Picturehouse Cinema in Finsbury Park, Islington is really beautiful, but staff wise, some could do with extra training regarding customer service. Today I went there , since I had purchased a ticket online to watch a film which was meant to begin at 6pm Alarm bells should have rang when I saw that the film I wanted to watch was being advertised as being shown on the 5th March
At the bar.I purchased a coffee, and that was fine. The issues began when , because my hands were full, I asked one of the 3 members of staff standing by the screen entrances , if he could kindly hold my coffee, while I could get my phone to show them my ticket. A smile quickly turned into a stony expression , which I found really surprising . As I showed all 3 members of staff, my ticket, and I climbed down 4 flights of stairs and went to the screen which was below basement. Thats when I realised something wasnt right as something else was showing, yet there was NOBODY to ask, and so I had to make my way back up to the ground floor. Thats when I asked 2 members behind the bar, to check, and thats when I found out that I was in the wrong location. I found it strange that the members of staff were not aware of what movies would be showing , at a certain time and at what screens.
While I hold myself responsible for not checking my ticket properly, part of me is questioning whether Picturehouse Cinema website is really clear when booking up films, and their locations. Also I find it really strange, that when I showed my ticket at the screen entrance, the members of staff could not have checked my ticket properly. Ive also checked my ticket and it reads refund unavailable.

There was a problem with my booking at Ealing Broadway to see ‘The Audience’.
My money was taken but no tickets given.

I rang the customer service line and got through quite quickly to Susannah. She explained there had been a problem with the entire system and sorted me out calmly and quickly, even discounted the tickets. She had a busy day ahead of her but was brilliant.

Dealing well when things go wrong is a big part of customer service. Just four stars because there was a problem in the first place.

I have been a member of Greenwich Picture House for 3 years and actually live 2 doors down. The attitude of the cafe staff is unparalleled. The rudeness and aggression is unbelievable for no apparent reason. They offer a coffee and cake deal for £5.50 in the week. If you have the temerity to ask for it you just are bombarded with hostility and staff saying they have no knowledge of it. No point complaining to a Mananger as completely disinterested in the way their staff treat customers. Today was so awful I've decided to ask for a refund on my membership. Unbelievable attitude from 1 young girl behind till in cafe so rude. Refused to give me her name. Many similar reviews about Cafe Staff on Greenwich PictureHouse Google page.

Cinema city in Norwich is such a beautiful building, the staff are always friendly and helpful. Im so happy they've brought back Discover & rediscover discounted tickets for members. We always enjoy our 20% off our wine too. Such a lovely experience 💕

I have gone to the local Picturehouse cinemas since the 1960’s and been a member since it was possible. However the Picturehouses media doesn’t recognise my email address, so although I’ve asked for weekly email updates about films they rarely come. Recently I asked if the emails could be set up again and discovered that I’d not received an email offering 40% off membership. They will not let me have this discount despite agreeing that the email wasn’t sent to me. Instead they are offering 2 extra full-price peak tickets which they reckon are the same value as the £22 saving with the discount. This just isn’t right as senior members would never buy a full-price peak ticket! I am about to give up on Picturehouses and go to other cinemas.

Saw the wonderful Victoria Wood film with elderly and disabled parents this afternoon. Staff at Picturehouse, in Chester, were wonderful accommodating and supporting us with this, special access to screen 2 to accommodate mobility issues & supporting us as we hadn’t got our CEA quite sorted.The cafe was a comfortable and calm space to relax with my father who has Alzheimer’s beforehand. Well done all at Picturehouse.

The cinemas are perfectly fine and the prices are fairly reasonable but the website is hot garbage. No other online experience infuriates me quite so much. A third of the screen space is taken up but a useless header that seemingly just supports a logo, random banners constantly flicker in and out of view, and the website loves to make odd navigation decisions which cause jumping scrolling. Why is the website wasting space by showing me how great their food and drink options are in cinemas hundreds of miles away? The whole experience is very jarring and speaks to horrible UX design. I'd presume the website is Picturehouse's first point of contact with the customer, so why is it so bad?

Find the prices too high and too many ads than before. At least more renovations and new toilets, but there should be more offers for affordable viewing.

I normally enjoy my experience off your Cambridge Cinema it's nice and relaxing although with a membership not bad film prices although Sundays no Membership savings make it very pricey which personally puts me of going. My main concern was 30 minutes of adverts before the film including a Five minute Waitrose advert and 2 KA Car adverts when one. Would be enough. A friend and I wondered if the film would ever start . The Film the Choral was good though

Been to the central London cinema a few times. If the bar staff got any slower they would slip into a coma. The best thing about them is you get so angry you walk away saving money. Screens are quite good and not expensive for central if you go on a Mondays.

Always enjoy going to my local picturehouse, good selection of films.

Was gifted membership. It advertises great shows across all of the cinemas aside from my local one. Then as a member you get discounted food/drink - but only if the WIFI works. Which the staff joked about as it just doesn't work. But you only get a digital card!

My brother introduced me to the Picturehouse. One is in my area. It looks stylish, my type of place. So, this weekend we plan to watch Fantastic 4.

I was all geared up to buy tickets for 4 people. I noticed that there were ample seats available. Only 4 seats had been sold for Saturday for 7.45pm viewing. Eye, eye - WHAT'S UP DOC? I wondered why so many seats were unbooked. Is Fantastic 4 a TURKEY?

I felt like Sherlock Holmes as I tried to solve the case of poor ticket sales. The case was solved when I was about to check out. Ahhhhhh I've got it... The price ticket £14.20 per adult????? WHAT?

I checked Vue Cinemas Purley Way and saw that so many seats had sold out for Fantastic 4, there were only seats at the side or seats available too near the screen. THE PRICE OF THE TICKET WAS ONLY £8.

I did a quick calculation. 14.20 x 4 = £56.90 The picturehouse price.

8 x 4 = £32 VUE CINEMA PRICE

I saved £24. The savings explained everything. In modern times when most people have TV screens the size of football pitches, one can easily wait until the film is released on places like Netflix and Prime Video.

This isn't the 1920s when the only entertainment people had at home was the WIRELESS.

Most people work hard for their money. Once the lights are out, one cinema is very much like the next. I scrapped buying tickets at the Picthrehouse Cinema and opted for Vue Cinemas, whichI imagine will continue running for DECADES. But I'm not sure about the Picturehouse Cinemas, apart from the ones in prime locations like the West End which cater to as lot of tourists.

I will resort to walking past the PictureHouse and remember never to purchase tickets there to watch a film because .................... Many people have filled in the gap, for the same reasons hence all those empty seats.

Half the price and I'm sure it will suddenly cater to a full house.

I took my 4 year old grandson to watch a film with U certificate. During the pre-film trailers he was exposed to PG films such as the Wizard of Oz and was traumatised. We had to leave the cinema.

My husband and I are both members. You used to be able to book 2 tickets together with two different membership numbers. For some unfathomable reason, Picturehouse has now removed this functionality.
I tried to book for us both and 2 tickets were taken off my own ticket allowance. I rang up customer services. No one picked up for ages, it just kept ringing and ringing and then cutting out. When someone answered, they were rude and unpleasant, and kept talking over me when I tried to explain.
My tickets were refunded. We will now have to book again separately. Why on Earth would you make it impossible for two members to book together through the website? Why make your service actively worse?
At the end of the call, I was about to ask another question when the person said "Goodbye" and immediately hung up. So rude!
I am appalled by the poor customer services helpline and the uselessness of the booking system.
When my membership ends I will probably not renew unless Picturehouse changes this system.

useless website won't let you sign in . has the worst robot test i have ever done. 0/10

60% 1 Star Reviews - I couldn't believe it until I experienced it myself! Picturehouse clearly don't care...
The female bar-staff member was rude and unhelpful: I had to ask for a tray, despite the fact that she watched me trying to carry cups and plates to our table.
The table was dirty, so my partner asked for some napkins, so that she (my partner) could clean the table.
After telling my partner that the napkins were "over there", the waitress marched across to our table, which se proceeded to aaggressively spray with some cleaning liquid which went into my face.
I have never come across such graceless behaviour in
any cafe.