PillowNap Avis 279

TrustScore 3.5 sur 5

3,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 4 sur 5 étoiles

Elephant pillow arrived within specified time, vacuum packed. It's lovely once plumped up, but there were several threads hanging/poking out from the seams. I checked they weren't going to unravel t... Voir plus

Noté 3 sur 5 étoiles

Love what I ordered but disappointed in the delivery time Took longer to come than expected and couldn’t return as postage would have been just under what I paid for the goods… £35 back to China

Noté 5 sur 5 étoiles

This was my second Elephant purchase, as when I asked my friend what she needed for her second baby she automatically said another Elephant! Her first baby loved it and at 5 years old is still enjoyin... Voir plus

Noté 3 sur 5 étoiles

Elephant arrived in good time but it was vacuum packed in such a small package that the stuffing will take ages to re-distribute! Also, there is no 'PillowNap' label on the item, which the older item... Voir plus

À propos de l'entreprise

  1. Maché en ligne

Écrit par l'entreprise

IMPORTANT: We DON'T buy positive reviews like some of the other companies. Some of the negative reviews were written by our competitors, so the overall rating is not accurate. Thank you for understanding. PillowNap is a trusted company specializing in baby gear and toys. They offer a wide range of safe and high-quality products that prioritize comfort and fun for your little ones. With a commitment to customer satisfaction and community involvement, PillowNap is a top choice for parents seeking quality gear and toys for their children.


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

279 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Noté 2 sur 5 étoiles

No safety labelling for a baby

Product has no labelling to signify that this is suitable for a newborn baby as demonstrated in the advertising. I am dubious that this complies to any British standards unfortunately.

1 décembre 2021
Noté 5 sur 5 étoiles

Excellent service from placing order to…

Excellent service from placing order to receiving the lovely elephant pillows for my new grandson and nephew . The pillows are beautiful and i can’t wait to see their little faces Christmas Day . would highly recommend .

18 novembre 2021
Noté 1 sur 5 étoiles

Very poor quality...do not buy!

Very poor quality.... when delivered seams were split open and filling falling out. One of the ears coming away from head and the ear has come apart. No tags advising of filling material.. fire safety or safety guidance. There is only one place this poor sad elephant can go and that is in the bin!

10 novembre 2021
Avis spontané
Noté 1 sur 5 étoiles

I received my elephant pillow which had no safety tags

I received my elephant pillow which was bought as a gift for a friends baby. It was soiled! It also had no safety labels, so I didn't know if it was fire or chemical safe, or if it passed the fibre shed test. As cute as it was, I could not give it as a gift, as I could not trust it. When I emailed them about the soiling they asked for evidence, so I gladly provided them with photos. I told them I wanted my money back with a free returns label or I would report them to British standards agency. They sent me an immediate refund and told me not to bother returning it. Don't trust them!

7 novembre 2021
Avis spontané
Logo de PillowNap

Réponse de PillowNap

Thank you for your feedback. If the immediate refund for damaged goods is not acceptable anymore, then we are helpless.. :(

Noté 2 sur 5 étoiles

Disappointed

Very disappointed with elephant. Not as soft or well stuffed as I had imagined, very floppy. Was even embarrassed to give to my daughter-in-law, for my newborn granddaughter, even though she had suggested to buy one. Was going to buy again for another granddaughter due soon, but won’t bother.
Service was good though, arrived promptly.

5 novembre 2021
Noté 1 sur 5 étoiles

Deflated Sad Looking Elephant Pillow

I purchased this for my new grandchild. Very disappointed when my elephant pillow arrived. Material not as advertised. Lack of stuffing, the head just flops forward, ears just droop down and there is gaps where there is no stuffing in the head and legs. As this arrived vacum packed there is no way I can get it back into the original packaging and then return to China. I have one very sad and deflated looking pillow. Please think before you buy this.

8 octobre 2021
Avis spontané
Noté 5 sur 5 étoiles

Purchased this for my great…

Purchased this for my great granddaughter who is due in early January 2022... the most beautiful soft cuddly toy I think I have ever snuggled.. my love of all elephants made this an easy choice and I know little lady due will love it too . 100% happy with my purchase . Thank you

3 octobre 2021
Noté 1 sur 5 étoiles

Return policy faulty

The elephant pillow I ordered did not seem to be very good quality. When I complained and asked for a refund I was told to return it at my own expense to the Chinese warehouse in China before I could receive a refund.The cost of this did not make returning the product worthwhile. I would never have ordered it if I new the return policy was so prohibitive.

28 septembre 2021
Avis spontané

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