Item was easy to order. Product - as described - was delivered sooner than expected. First class service.
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Lisez les avis des autres
Paid for item weeks ago, never arrived. Customer service appaling. Was told two different dates I had a refund processed when it was lies. I've screenshots of them contradicting themselves. Kept being... Voir plus
Excellent service from Pillsphere! Ordered tablets after a short questionnaire, and my order was approved and dispatched very quickly. I had updates all the way and my tablets were flatpacked and push... Voir plus
Perfect service! Ordered some iron tablets with next day delivery, as I’d missed the cut off I expected them to be delivered on Saturday. Received an email to say the clinical team had reviewed m... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
PillSphere is an online pharmacy and healthcare retail platform that provides customers with access to a range of pharmacy, personal care, and health-related products through a digital ordering experience. The website is designed to help customers browse products, review relevant information, and place orders in a clear and structured way. PillSphere aims to present product listings with key information such as pack size, ingredients, dosage or usage guidance, and other relevant details supplied by the manufacturer or distributor, helping customers review important information before making a purchase. Product availability may vary depending on stock status and supplier updates. The platform is built to support a straightforward online ordering process, allowing customers to search for products, add items to their basket, and complete checkout through the website. PillSphere continues to review and improve site usability, navigation, checkout flow, and general order communication to make the experience clearer and more efficient. The business also works to provide customers with order-related updates, including confirmation, processing, and delivery information where applicable. Clear communication around order progress and product availability is an important part of the service experience, and these processes are continuously reviewed and improved over time. Customer support also plays an important role in the platform’s service approach, with customer queries and feedback helping identify opportunities to improve response quality, website usability, and the overall ordering experience. Customer reviews help PillSphere understand how the service is performing in practice, with feedback used to assess areas such as website experience, product information, order handling, delivery communication, and support responsiveness. This helps the business identify areas for ongoing improvement and maintain transparency for future customers.
Coordonnées de contact
Royaume-Uni
- pillsphere.com
4,4
Excellent
495 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 22 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
friendly webpage
friendly webpage, easy checkout, fast delivery (dispatch a couple of hours after checkout)
3 août 2026
Excellent 👍
Bought some natural medication via eBay. Item was the real deal. Very happy with product. A great, reliable company!
12 août 2026
Avis spontané
Fast and efficient delivery would…
Fast and efficient delivery would recommend.thanjs
30 juillet 2026
Fast and efficient service.
30 juillet 2026
Very quick delivery
Very quick delivery, very polite in needing to know why you need the medication
31 juillet 2026
Promptness
31 juillet 2026
The wrong items were sent out
The wrong items were sent out, so I emailed with no response. I emailed again with no response. I’ve contacted the company on social media- no response.
*edit- email sent FAO Anton as requested- no response.
31 juillet 2026
Réponse de Pillsphere
Thank you for your review. We are very sorry to hear that you received the wrong items and that you have not had a response to your previous messages.
This is not the level of service we aim to provide, and we would like to investigate this urgently and resolve it for you.
Please email us directly at [support@pillsphere.com](mailto:support@pillsphere.com) with your order details, photos of the items received, and mark the email for the attention of Anton. Once we receive this, we will review what happened and arrange the most suitable resolution for you as quickly as possible.
We apologise again for the inconvenience caused and appreciate you bringing this to our attention.
Two-month expiry date for 360 daily pills
I ordered 360 loratadine tablets on 20th June. Upon receipt I found that all 12 30-pill boxes would expire just two months later, in August.
Loratadine is taken once a day, so I think it is deceitful to sell a year’s worth of pills with the expiry date in 2 months.
Boxes for 30 loratadine pills in supermarkets have an expiry date over two years away!
20 juin 2026
Avis spontané
Réponse de Pillsphere
Here is a professional Trustpilot reply:
Thank you for your review. We are very sorry to hear about your concern regarding the expiry date on the loratadine tablets you received.
This is not the standard we expect, as our stock control process is designed to ensure products supplied have a suitable shelf life. We take this seriously and would like to investigate this as soon as possible.
Please email us at [support@pillsphere.com](mailto:support@pillsphere.com) with your order details and clear photos of the product boxes showing the batch number and expiry date. Once received, our team will review this urgently and look into how this happened.
We apologise for any inconvenience caused and appreciate you bringing this to our attention.
Réponse de Pillsphere
Thank you for your review. We are really pleased to hear that you were happy with the service and that your order arrived the next day.
We appreciate you choosing PillSphere and taking the time to share your feedback. We look forward to serving you again in the future.
Item did not arrive and fake tracking information
Placed an order on 13th July Order #34877. Was told this was dispatched on Friday 15th July via 24 hour Royal Mail tracking number KJ504709553GB. Item did not arrive and tracking number does not exist. Emails are being ignored. Thought the website looked questionable but they seem to have very positive feedback on Trustpilot so took a chance.
Now see response below that they are reaching out to fix this! But still no resolve!!
**Update**
Seems my review here got their attention and I’ve now had a response to my emails saying I will be issued a refund!
13 juillet 2026
Avis spontané
Réponse de Pillsphere
Here is a professional Trustpilot reply:
Thank you for your review. We are very sorry to hear that your order has not arrived and that you have had difficulty getting a response from us.
We understand how frustrating this must be, especially where tracking does not appear to update correctly. We have recently changed our Royal Mail sorting office process, which has helped resolve the tracking and dispatch scan issues that some customers experienced.
Please email us directly at [support@pillsphere.com](mailto:support@pillsphere.com) with your order number and tracking details, and our team will look into this urgently. We will review what happened with your order and arrange the most suitable resolution for you as soon as possible.
We apologise again for the inconvenience caused and appreciate you bringing this to our attention.
Fabulous
Fabulous, quick delivery. Temperature controlled in wool insulation was amazing.
4 août 2026
Réponse de Pillsphere
Thank you for your review. We are really pleased to hear that you were happy with the service and that your order arrived the next day.
We appreciate you choosing PillSphere and taking the time to share your feedback. We look forward to serving you again in the future.
Easy to use site
Easy to use site. Checked by by someone who knew what they were doing before being sent. Arrived quickly once dispatched.
4 août 2026
Réponse de Pillsphere
Thank you for your review. We are really pleased to hear that you were happy with the service and that your order arrived the next day.
We appreciate you choosing PillSphere and taking the time to share your feedback. We look forward to serving you again in the future.
Réponse de Pillsphere
Thank you for your review. We are really pleased to hear that you were happy with the service and that your order arrived the next day.
We appreciate you choosing PillSphere and taking the time to share your feedback. We look forward to serving you again in the future.
Excellent from beginning to end
3 août 2026
Réponse de Pillsphere
Thank you for your review. We are really pleased to hear that you were happy with the service and that your order arrived the next day.
We appreciate you choosing PillSphere and taking the time to share your feedback. We look forward to serving you again in the future.
Réponse de Pillsphere
Thank you for your review. We are really pleased to hear that you were happy with the service and that your order arrived the next day.
We appreciate you choosing PillSphere and taking the time to share your feedback. We look forward to serving you again in the future.
Réponse de Pillsphere
Thank you for your review. We are really pleased to hear that you were happy with the service and that your order arrived the next day.
We appreciate you choosing PillSphere and taking the time to share your feedback. We look forward to serving you again in the future.
Réponse de Pillsphere
Thank you for your review. We are really pleased to hear that you were happy with the service and that your order arrived the next day.
We appreciate you choosing PillSphere and taking the time to share your feedback. We look forward to serving you again in the future.
Clear ordering and prompt delivery
Clear ordering and prompt delivery. A bit of paper packing in the box would be good. Just hope tablets are ok.
4 août 2026
Réponse de Pillsphere
Thank you for your review. We are really pleased to hear that you were happy with the service and that your order arrived the next day.
We appreciate you choosing PillSphere and taking the time to share your feedback. We look forward to serving you again in the future.
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