Really impressed with the service received while putting in a claim for repairs. From start to finish really helpful & made it really easy for me to. I have never dealt with claiming before but th... Voir plus
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Lisez les avis des autres
I would like to encourage customers to research other warranty company’s that offer better services and cover. Most importantly I was encouraged to take Pinnacle warranty by the Dealership when I p... Voir plus
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I had just registered with Pinnacle Warranties, just twoday later i received a call from a Lady to inquire if I have received my documents. She went through with me and explained the terms and cond... Voir plus
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Just purchased an Audi A6 and have 15 months warranty cover with pinnacle. They called me up to make sure I understood the cover and were clear and concise in their explanation. Hopefully wont be requ... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Manufacturer standard levels of protection and Roadside Rescue included. Industry leading claims service and same day payment. State of the art dealer portal and customer app for full control of registration, renewal and claim processing.
Coordonnées de contact
Unit 81, The Wenta Business Centre, Colne Way, , WD24 7ND, Watford , Royaume-Uni
- 03300577101
- info@pinnaclewarranties.co.uk
- pinnaclewarranties.co.uk
3,8
Bien
166 avis
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A répondu à 84 % de ses avis négatifs
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Great company made things very simple…
Great company made things very simple and easy to work with! By far the best warranty company I’ve used
30 septembre 2026
Concerning engineering assessment process
My claim for a failed vacuum pump was rejected following an assessment based soley on photographs and information provided by my garage. I appealed the decision with support from my garage but they still concluded that corrosion was responsible for the failure just because there was some surface corrosion visible. They also maintain that it was not a sudden failure, despite choosing to assess said failure without physically examining the component.
I find it concerning that such a definitive engineering conclusion can be reached from photographs alone, without physically examining the failed component or establishing what actually caused it to fail. The decision remains unchanged despite my appeal. Incredibly disappointing, particularly given the level of cover I paid for.
Update: The appearance of surface corrosion was noted in photographs. This does not necessarily mean it was the cause of the failure. Pinnacle declined to verify this despite my garages assurance that it was highly unlikely. Again, it's concerning that engineering decisions are being made based on photographs and not physical examinations.
5 octobre 2026
Avis spontané
Réponse de Pinnaclewarranties
Good afternoon J & R Exton,
Thank you for your feedback and we are sorry you are disappointed with the outcome.
For clarity, claims are assessed using the diagnostic information and evidence supplied by the repairing garage. In this case, the evidence identified corrosion, which is specifically excluded under the warranty terms and did not demonstrate a sudden or unforeseen mechanical failure.
Your appeal was fully reviewed however, there were no grounds to overturn the original decision.
We appreciate this is not the outcome you had hoped for, but all claims must be assessed in accordance with the warranty terms and conditions.
Kind regards,
Pinnacle Warranties
Excellent service Really impressed with the service…
Really impressed with the service received while putting in a claim for repairs.
From start to finish really helpful & made it really easy for me to.
I have never dealt with claiming before but the whole process couldn’t have been easier & when I wasn’t sure and called them they were super helpful and didn’t make me feel silly for asking!
Payment was made almost immediately as well.
Extremely happy customer and couldn’t recommend enough!
2 octobre 2026
Avis spontané
Réponse de Pinnaclewarranties
Good afternoon Victoria,
Thank you so much for taking the time to share such a lovely review!
We’re really pleased to hear that your first experience of making a claim was so straightforward and that our team were there to support you whenever you had any questions. It’s especially great to know you felt comfortable getting in touch and that we could make the process as easy as possible for you. We’re delighted you’re happy with the service and really appreciate your recommendation!
Kind Regards,
The Pinnacle Warranties Team.
Cover looks good
Cover looks good, not had to use the cover yet , but peace of mind if I needed help
2 octobre 2026
Avis spontané
Réponse de Pinnaclewarranties
Good afternoon,
Thanks for your lovely feedback!
It’s great to hear that you’re happy with the cover and that it gives you peace of mind knowing we’re here should you ever need us. Hopefully you won’t need to make a claim, but it’s good to know you have that reassurance in place!
Kind Regards,
The Pinnacle Warranties Team.
Not a bad warranty
Not a bad warranty, 1 claim denied but a contribution made towards a new battery on a 2nd claim
1 octobre 2026
Avis spontané
Réponse de Pinnaclewarranties
Good afternoon,
Thank you for taking the time to share your experience.
We’re pleased that we were able to make a contribution towards the replacement battery and appreciate your understanding regarding the outcome of your other claim.
We’re grateful for your feedback and hope we can continue to provide you with a positive experience moving forward.
Kind Regards,
The Pinnacle Warranties Team.
I would like to encourage customers to …
I would like to encourage customers to research other warranty company’s that offer better services and cover. Most importantly I was encouraged to take Pinnacle warranty by the Dealership when I purchased the car, I have had the car just over 3 months. I feel customers need to be better informed before hand, I had a lot of hassle trying to get a garage to do the work through the warranty company and then my claim was rejected. I actually feel scammed , at least the garage was understanding. I didn’t know or understand enough , before I paid in full for the policy .
29 septembre 2026
Avis spontané
Réponse de Pinnaclewarranties
Good morning Sarah,
Thank you for taking the time to share your feedback. We are sorry to hear that you were unhappy with your experience and appreciate that this was not the outcome you were hoping for.
We understand your concerns regarding the claim and would like to clarify the reason it was refused. Your claim was submitted for the replacement of the EGR valve and Glow Plug 3.
Following assessment, it was established that these are not listed components under the level of cover provided by your warranty agreement. As a result, we were unable to authorise the requested repairs under the terms of the agreement.
The reason for the claim being refusal was explained to you both during a telephone conversation and by email.
The components covered under your chosen level of protection, along with the exclusions and limitations of the agreement, are also detailed within the terms and conditions provided when the warranty was purchased.
We appreciate your comments regarding the information provided at the point of sale. Our aim is for customers to understand the level of protection they have before entering into a warranty agreement, and we are sorry if you feel this was not sufficiently clear in your case.
We also understand your frustration with the difficulties you experienced when trying to arrange a garage to carry out the work. We are pleased to hear that the garage was understanding throughout the process, although we appreciate that this does not lessen your disappointment with the outcome of the claim.
We are sorry that you feel you have been left with this impression of our service. However, having reviewed the circumstances, the decision to refuse the claim was made in accordance with the terms and conditions of your warranty agreement, as the components requiring replacement are not covered under your level of protection.
We hope this provides further clarity regarding the decision made on your claim and the reasons behind it.
Kind Regards,
The Pinnacle Warranties Team.
Friendly and helpful service
Just purchased an Audi A6 and have 15 months warranty cover with pinnacle. They called me up to make sure I understood the cover and were clear and concise in their explanation. Hopefully wont be required, but peace of mind provided.
4 septembre 2026
Avis spontané
Réponse de Pinnaclewarranties
Good morning,
Thank you for taking the time to share your experience.
We’re pleased to hear that our team took the time to talk you through your 15 months of warranty cover and ensure everything was clear and easy to understand. We hope you won’t need to use your cover, but it’s great to know you have that added peace of mind should you ever need us. Enjoy your new Audi A6! 🚗
Kind Regards,
The Pinnacle Warranties Team.
Insurance with a rare human touch
I was impressed to get a very friendly customer service call a few days after I had taken out a warranty with Pinnacle. It seemed to be a far more 'human' experience than I have experienced with most insurance companies.
21 septembre 2026
Avis spontané
Réponse de Pinnaclewarranties
Good morning,
Thank you for your lovely feedback.
It’s fantastic to hear that your experience with Pinnacle felt personal and genuine. We believe that good customer service is about taking the time to speak with our customers properly, so we’re really pleased this came across during your call. We appreciate you choosing Pinnacle for your warranty cover and hope you won’t need to use it!
Kind Regards,
The Pinnacle Warranties Team.
I had just registered with Pinnacle…
I had just registered with Pinnacle Warranties, just twoday later i received a call from a Lady to inquire if I have received my documents.
She went through with me and explained the terms and conditions very professionally. She spoke with me very politely and respectfully.
I am happy with Pinnacle Warranties.
25 septembre 2026
Avis spontané
Réponse de Pinnaclewarranties
Good morning,
Thank you for your lovely feedback.
We’re delighted to hear that our team took the time to check you had received your documents and talk you through the terms and conditions. Providing clear information and making sure our customers feel comfortable with their cover is really important to us. We’re so pleased you’ve had such a positive experience with Pinnacle Warranties and appreciate you choosing us.
Kind Regards,
The Pinnacle Warranties Team.
Good communication
David simao
So far, so good warranty company contacted me today. Had a conversation with me, asked if I was happy about everything and explained to me a few things, overall good experience so far.
24 septembre 2026
Avis spontané
Réponse de Pinnaclewarranties
Good afternoon David,
Thank you for taking the time to leave us a review!
We’re really pleased to hear that you’ve had a positive experience with us so far and that our team was able to answer your questions and provide some helpful information.
We really appreciate your feedback and look forward to continuing to provide you with a great service.
Kind regards,
Pinnacle Warranties
Do not use
Do not use , list lots or f items covered but then don’t pay out for repairs as not suddenly failed. Told car not drivable and parts failed and need replacement but wouldn’t cover so total waste of money.
I was sold Warranty to cover repairs to my vehicle that were listed on your leaflet. No t&c on leaflet hidden on website. 3 items listed you covered bill for £5587 you paid £537 should have covered £2587.00. So anything to get out paying. An item worn or failed should be covered under warranty. I paid more on the cover then reimbursed.
18 septembre 2026
Avis spontané
Réponse de Pinnaclewarranties
Good morning Karen.
Thank you for taking the time to leave your feedback.
As outlined in the terms and conditions of the agreement, your warranty agreement is in place for the unforeseen or sudden failure of any mechanical or electrical component that renders it inoperable.
I can see there was a previous claim submitted for your vehicle in relation to the timing chain, and the reason for the replacement was due to the timing chain being stretched. This is something that happens over time and indicates a gradual reduction in performance, rather than a sudden mechanical failure.
Alongside this, we can confirm that we reimbursed our upmost liability for the claim regarding the DPF. All DPF components are capped at £250.00 including VAT, parts, labour and the diagnosing fee. This is outlined within the Further Benefits section of the agreement.
Rest assured, your claim was handled fairly and accurately, in line with the terms and conditions of the agreement and the evidence provided at the time.
We hope this provides further clarity on the outcome of your claim.
Kind Regards,
The Pinnacle Warranties Team.
Run away if you are offered a Pinnacle…
Run away if you are offered a Pinnacle Warranty. An update to my report of the 20th August 2026.
As you might expect Pinnacle unfairly responded with the claim of offering £100 being within the Terms and Conditions for replacement of batteries for four Tyre Monitor Sensors, being inclusive of parts, labour and any diagnostic fees. As they insisted on us wasting £60 for using their agent to perform the diagnosis when any tyre or garage does it for free, but was this not acceptable to them and leaves little for any parts or work. I could not find anyone within their much constrained time limits and I challenged Pinnacle to name any company anywhere that can remove, repair and refit the sensors within their budget because it is totally uneconomic to replace the batteries and an unfair contract term. Any judge in any court would declare that an unfair contract condition. Hence my strongest recommendation is to run from any dealer that offers Pinnacle Warranties they might well be a total waste of paper. And who reads such details which is not actually offered by the dealer for inspection prior to buying a car! These people put insurance companies to shame.
20 août 2026
Avis spontané
poor unreasonable process
it feels like they set you up for a fail.... you need to provide so much most of which comes from the garage and requires removing parts etc to prove the point then you have to wait... the mechanics need to do the repair when its on the ramp its ridiculous to reassemble remove and wait.... this im sure means they get away without paying most claims... they arent being fair and reasonable its all about the clauses!
16 septembre 2026
Avis spontané
Réponse de Pinnaclewarranties
Good afternoon,
Thank you for taking the time to provide your feedback.
We understand your concerns regarding the claims process and appreciate that the requirements can be frustrating when a vehicle is already with a repairing garage.
However, when the claim was initially submitted, the claims process would have been explained, including the requirement that no repairs are to be carried out before authorisation has been provided. This is also clearly outlined within the claims process email issued in relation to the claim, and this requirement is reiterated and signed off on each email we send throughout the claims process.
In this instance, the repairs were completed before the claim process had been concluded and without authorisation being provided. This was therefore outside of the agreed claims process and constituted a breach of the terms and conditions of the warranty agreement.
As the repairs had already been completed outside of the required process, we were unfortunately unable to assess and authorise the claim in accordance with the terms of the agreement, and we were therefore unable to assist on this occasion.
We appreciate that this may not have been the outcome you were hoping for, however, the claims process and the requirement for prior authorisation are in place to ensure that claims can be properly assessed before any repairs are undertaken.
Kind Regards,
The Pinnacle Warranties Team.
Ha e not needed them yet but hopeful
31 août 2026
Réponse de Pinnaclewarranties
That’s great to hear! We hope you continue to have trouble-free motoring, but it’s reassuring to know your warranty is there should you ever need it. 😊
Kind Regards,
The Pinnacle Warranties Team.
So far so good
So far so good. I just started with them on a 6 month warranty and I hope everything will be fine. Every information was readable and very clear to me and emails was sent with all information.
1 septembre 2026
Avis spontané
Réponse de Pinnaclewarranties
Good afternoon Kay,
Thank you for taking the time to leave us a review!
We’re really pleased to hear that you found all the information clear and easy to understand, and that our email communication has kept you fully informed.
We hope you have a smooth and trouble-free experience throughout your 6-month warranty. Should you ever need any assistance, our team will be happy to help.
Thank you for choosing us, and we appreciate your kind feedback!
Kind regards,
Pinnacle Warranties
Very positive first dealings with pinnacle warranties.This week I have just experienced my…
This week I have just experienced my first correspondent with pinnacle warranties and I was very pleased and impressed with my experience. The problem that I have with my car is when I switch the engine off the lights stay on. I phoned up and I was told to take the car to the garage where I bought the car from last month and the problem was referred to an electronic specialist who deals with this sort of thing. Unfortunately the problem couldn’t be sorted out there and then even though the person spent over two hours trying to rectify the problem and a brand new electrical component called a module had to be ordered and he said he will do that straight away and when it comes in he will call me to take the car back and he will fit that module and the problem will be solved. I am confident that it will be. The person who tried to sort my car out was very nice, very polite and very helpful. I would definitely recommend Pinnacle warranties to family and friends.
I am so glad that I am covered with pinnacle warranties which consists of Breakdown recovery as well as parts and labor for any repair that is needed.
Steve from Leicester.
7 septembre 2026
Avis spontané
Réponse de Pinnaclewarranties
Thank you, Steve, for taking the time to share such detailed feedback about your experience with Pinnacle Warranties.
It’s great to hear that we were able to point you in the right direction and that the specialist took the time to thoroughly investigate the issue with your vehicle. We appreciate that the problem could not be resolved immediately, but it sounds like the new module is on its way and we hope everything is resolved for you once this has been fitted.
We’re also really pleased to hear how happy you have been with the service you received and that you would recommend Pinnacle to your family and friends. Thank you for choosing Pinnacle Warranties and for your kind words.
Kind Regards,
The Pinnacle Warranties Team.
Really easy to deal with offer was very…
Really easy to deal with offer was very competitive really good company.
1 septembre 2026
Réponse de Pinnaclewarranties
Good morning,
Thank you for your lovely review!
We’re really pleased to hear you found us easy to deal with and were happy with the offer.
We really appreciate your kind words and your support!
Kind Regards,
The Pinnacle Warranties Team.
Réponse de Pinnaclewarranties
Good morning Sheila,
Thank you for your 5-star review!
We appreciate you taking the time to leave your feedback. We completely understand that it can be difficult to rate the service when you've only recently taken out your warranty, but we're pleased to hear you've had a positive experience so far.
We hope you continue to have a great experience with us! 😊
Kind regards,
The Pinnacle Warranties Team
Réponse de Pinnaclewarranties
Thank you for your kind feedback! We’re really pleased to hear that you found Pinnacle Warranties helpful and that you were happy with the service you received. We really appreciate you taking the time to share your experience with us.
Kind Regards,
The Pinnacle Warranties Team
Helpful welcome call
Helpful welcome call. Warrantee came as part of an XC90 purchase, and all dealings with the company so far have been pleasant and productive.
28 août 2026
Avis spontané
Réponse de Pinnaclewarranties
Good morning James,
Thank you for your lovely review!
We’re really pleased to hear that you found the welcome call helpful and that your experience with us so far has been pleasant and productive.
We really appreciate your feedback and hope you continue to enjoy your XC90! 😊
Kind Regards,
The Pinnacle Warranties Team.
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