Really impressed with the service received while putting in a claim for repairs. From start to finish really helpful & made it really easy for me to. I have never dealt with claiming before but th... Voir plus
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Lisez les avis des autres
I would like to encourage customers to research other warranty company’s that offer better services and cover. Most importantly I was encouraged to take Pinnacle warranty by the Dealership when I p... Voir plus
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I had just registered with Pinnacle Warranties, just twoday later i received a call from a Lady to inquire if I have received my documents. She went through with me and explained the terms and cond... Voir plus
L'entreprise a répondu
Just purchased an Audi A6 and have 15 months warranty cover with pinnacle. They called me up to make sure I understood the cover and were clear and concise in their explanation. Hopefully wont be requ... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Manufacturer standard levels of protection and Roadside Rescue included. Industry leading claims service and same day payment. State of the art dealer portal and customer app for full control of registration, renewal and claim processing.
Coordonnées de contact
Unit 81, The Wenta Business Centre, Colne Way, , WD24 7ND, Watford , Royaume-Uni
- 03300577101
- info@pinnaclewarranties.co.uk
- pinnaclewarranties.co.uk
3,8
Bien
166 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 84 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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I had a call to confirm all my details…
I had a call to confirm all my details for the warranty and the woman who answered was very friendly .
29 août 2026
Avis spontané
Réponse de Pinnaclewarranties
Thank you for sharing your experience with us. It’s lovely to hear that your call went smoothly and that our team member was friendly and welcoming when confirming your warranty details. We’ll be sure to pass your kind comments on to the team!
Kind Regards,
The Pinnacle Warranties Team.
Clear communication
Clear communication, friendly professional persons to talk to.
26 août 2026
Avis spontané
Réponse de Pinnaclewarranties
Good morning Neil,
Thank you for your kind feedback!
We’re really pleased to hear that you found our communication clear and our team friendly and approachable.
We always aim to provide a personal service and ensure our customers have someone available to speak to when they need us.
We really appreciate you taking the time to share your experience.
Kind Regards,
The Pinnacle Warranties Team.
very easy to understand the different…
very easy to understand the different warranties, pleased i got 3 months free, if all goes ok i will extend the warranty for one more year, all explained really good.
colin
26 août 2026
Avis spontané
Réponse de Pinnaclewarranties
Thanks for the great feedback, Colin. We’re glad the different warranty options were easy to understand and that everything was explained clearly to you. It’s also great to hear you’re making the most of your three months’ free cover. We hope everything runs smoothly with your vehicle and we’d be delighted to have you continue with us when your free period comes to an end!
Kind Regards,
The Pinnacle Warranties Team.
I dispute your reply
I dispute your reply. You're not even talking about the claim that I wanted to make.
Car goes to garage with unknown fault. Garage (a reputable one) diagnoses a broken shock absorber. It is 0930 on a Friday morning and, surprise surprise, I need the car later that day as well as on Saturday.
Garage replace shock absorber.
When home I remember the Warranty. Ring up to make a claim but the process has not been followed as Pinnacle have to have photos and technical details before they can authorise work - if any - sometime in next 24 to 48 (working) hours. The Garage does not deal with warranty companies due to having had bad experiences in the past (arguments about the required work and delays to payment NOT necessarily Pinnacle it has to be said). No payment can be made as process not followed irrespective of how deliberately restrictive that process is.
So a pointless warranty in this event. Leaving customers without a car for an unknown length of time is unacceptable to the customer but a source of satisfaction to Pinnacle.
14 août 2026
Avis spontané
Do not buy their warranty
Do not invest in a policy with this business. The process to claim is time consuming - when you want to get your car fixed and back on the road - you have to jump through hoops to get the work signed off. They do not deal with garages which do not accept warranty work so it's down to you to try to sort out. The work may or may not be authorised in any event. Apparently they can tell what is wrong with your car remotely unlike the garage who are on the spot! The customer care is non-existent. My warranty came via the dealer that I bought the car from - if I'd had to pay for it I really would have been throwing money down the drain.
14 août 2026
Avis spontané
Réponse de Pinnaclewarranties
Good morning Neil,
Thank you for taking the time to share your feedback.
We are sorry to hear that you were unhappy with your experience.
We would, however, like to clarify the circumstances surrounding your claim.
The repairs were carried out outside of our claims process, and as such, all we required in order to assess the claim was a completed invoice for the repairs and proof of payment. Once these documents were received, the claim was assessed and approved on the same day.
We also approved the full amount available under the terms of the agreement for the battery. The battery is capped at £100.00, which includes parts, labour, VAT and the diagnostic fee. This limit can be found within the Further Benefits section of the warranty agreement.
We appreciate that dealing with a vehicle repair can be frustrating, and we are always happy to assist customers in understanding the claims process and the cover available under their agreement.
We hope this provides clarity on your review.
Kind Regards,
The Pinnacle Warranties Team.
Just began a 15 month warranty with…
Just began a 15 month warranty with Pinnacle, received a call within the first week from a very helpful lady who enquired if I had any questions or queries about the warranty and briefly summarised what my cover included.
Made me feel confident that Pinnacle are an approachable, accessible company and that they are keen to engage and assist customers.
30 juillet 2026
Avis spontané
Réponse de Pinnaclewarranties
Good afternoon Gary,
Thank you so much for your fantastic review! 😊
We’re delighted to hear that you had such a positive experience so early into your 15-month warranty with us. It’s great to know that our team were able to give you a helpful overview of your cover and answer any questions you may have had.
We really believe that having a warranty should give you confidence and peace of mind, and we’re so pleased that our call helped you feel that Pinnacle is approachable and always here to help. 🚗🔧
Thank you for choosing Pinnacle, and we look forward to looking after you throughout your warranty!
Kind regards,
Pinnacle Warranties
Réponse de Pinnaclewarranties
Good afternoon,
Thanks so much for your feedback!
We’re really glad we could help you straight away and make the whole process as quick and easy as possible.
Kind Regards,
The Pinnacle Warranties Team.
Réponse de Pinnaclewarranties
Good morning,
Thank you for the lovely feedback! We’re so glad you found our service easy and hassle-free.
Kind Regards,
The Pinnacle Warranties Team.
We have recently extended our 3 month…
We have recently extended our 3 month warranty with Pinnacle which came with our second hand car for another year.
I had lots of questions as our vehicle is nearly 20 years old, I called a few times to ensure that the policy was for us,the advisors couldn't be any more helpful answering all our questions.
Then I received yet another call from them asking for us to read through our policy and any questions to call again, I couldn't be any happier with Pinnacle so far.
3 août 2026
Avis spontané
Réponse de Pinnaclewarranties
Good morning Sarah,
Thank you so much for your lovely review! 😊
We’re thrilled to hear that our team were able to answer all your questions and put your mind at ease.
We know that when you’ve got a nearly 20-year-old car, there can be a few extra questions to ask! 🚗 So it’s fantastic to hear that our advisors were on hand to help and make sure you felt confident in your cover.
We really appreciate you choosing Pinnacle and are so pleased you’re happy with us so far.
Kind regards,
Pinnacle Warranties
Haven’t got the chance to use yet but…
Haven’t got the chance to use yet but easy to set up.
6 août 2026
Avis spontané
Réponse de Pinnaclewarranties
Good afternoon Nat,
Thank you for taking the time to leave us a review! We’re pleased to hear that you found the warranty easy to set up.
We’d recommend giving our Claims Department a call so we can confirm your details and ensure everything is in place should you ever need to use your warranty.
Thank you for choosing Pinnacle, and we hope you continue to enjoy your vehicle!
Kind regards,
Pinnacle Warranties
Warrenty claim
First time used, easy to contact with friendly service, explained exactly and supplied details on the procedure. Have yet to get my claim resolved as yet as only just happened. Will report as it goes on
11 août 2026
Avis spontané
Réponse de Pinnaclewarranties
Good afternoon Paul,
Thank you for taking the time to share your experience.
We’re pleased to hear that you found our team friendly and easy to contact, and that the claims process and next steps were clearly explained to you.
Thanks for choosing us!
Kind regards,
Pinnacle Warranties
Just purchased a Renault Clio and had 3…
Just purchased a Renault Clio and had 3 months warranty with pinnacle.They cover a lot more things than other suppliers and although I've not had to use,I have full confidence that if I needed to I'd be covered.
11 août 2026
Avis spontané
Réponse de Pinnaclewarranties
Good afternoon Paul,
Thank you so much for your fantastic review!
We’re delighted to hear that you’re pleased with the level of cover provided by Pinnacle and that you have confidence in your warranty should you ever need to use it.
We hope you enjoy your new Renault Clio, and if you do ever need our assistance, our team will be happy to help. 🚗
Kind regards,
Pinnacle Warranties
Warranty provided by dealership whom…
Warranty provided by dealership whom motorhome purchased from so far no issues to report at need to claim at this time
10 août 2026
Avis spontané
Réponse de Pinnaclewarranties
Good morning Caroline,
Thank you for taking the time to leave us a review.
We’re pleased to hear that everything has been running smoothly with your motorhome so far. We hope you continue to enjoy trouble-free travels, and should you ever need to make a claim, our team will be here to support you.
Safe travels!
Pinnacle Warranties
Easy and straight forward.
7 août 2026
Avis spontané
Réponse de Pinnaclewarranties
Good afternoon Grashan,
Thank you for your fantastic 5-star review!
We're delighted to hear that you found the repair process fast and straightforward, and that our team was able to answer your questions and resolve everything quickly.
We really appreciate your kind words and your recommendation.
Kind regards,
Pinnacle Warranties
Took out warranty on the car I bought
Took out warranty on the car I bought, got instant cover and communications from Pinnacle, would highly recommend using them:)
7 août 2026
Avis spontané
Buying the warranty was nice and…
Buying the warranty was nice and straightforward. Documentation was well documented, making it easy to navigate and understand. The follow up call just after the purchase to see if we had any queries was a nice touch.
6 août 2026
Avis spontané
Réponse de Pinnaclewarranties
Good afternoon,
Thank you for your kind review.
We're delighted to hear that you found the process of purchasing your warranty straightforward and that our documentation was clear and easy to understand.
We're also pleased that our follow-up call was helpful and made a positive impression. Thank you for choosing us, and we hope you continue to enjoy peace of mind with your warranty.
Kind Regard,
The Pinnacle Warranties Team.
Polite and not pushy
Luckily haven't had to use their services yet, but the gentleman on the phone was very knowledgeable and helpful.
5 août 2026
Avis spontané
Réponse de Pinnaclewarranties
Good morning Paula,
Thank you for taking the time to leave us a review!
We're delighted to hear that you found our team member knowledgeable, helpful, and never pushy. Providing clear information and giving our customers the time and space to make the right decision is something we really value.
We hope you continue to have a positive experience with us, and if you ever need any assistance, our team will be happy to help.
Kind regards,
Pinnacle Warranties
Just purchased my policy
Just purchased my policy. Had a lovely phone call from a lady. We spoke about the policy and I was sled to double check my policy and if I was in happy or something does not feel right, to give them a call and they will go through all with me.
So far very helpful and everybody seemed friendly who I’ve spoken to
3 août 2026
Avis spontané
Réponse de Pinnaclewarranties
Good morning Angela,
Thank you for taking the time to leave us such a lovely review!
We're delighted to hear that you had a positive experience purchasing your agreement and that our team made you feel supported throughout the process. It's great to know our adviser took the time to explain everything and let you know we're here if you ever have any questions or want to review your cover.
We really appreciate your kind words about our friendly service, and we're always just a phone call away if there's anything else we can help with.
Thank you for choosing us!
Kind regards,
Pinnacle Warranties
I recently dealt with the team…
I recently dealt with the team regarding the warranty on my car, and I couldn't be happier with the service I received. The staff were absolutely first class from start to finish. They took the time to explain everything clearly, answered all of my questions, and made the whole process incredibly easy to understand.
The entire experience was completely hassle-free, and I felt looked after every step of the way. It's refreshing to receive such friendly, professional, and efficient customer service. I wouldn't hesitate to recommend them to anyone. Thank you for making everything so straightforward
5 août 2026
Avis spontané
Réponse de Pinnaclewarranties
Good afternoon Andrew,
Thank you so much for taking the time to share your experience. We’re delighted to hear that our team was able to make the warranty process simple, clear, and hassle free for you.
Providing friendly, professional service and ensuring our customers feel supported throughout the process is extremely important to us, so it’s fantastic to know you felt looked after every step of the way. We really appreciate your kind words and your recommendation.
Thank you again for choosing us, and we’ll be here whenever you need us in the future.
Kind regards,
The Pinnacle Warranties Team
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