Really impressed with the service received while putting in a claim for repairs. From start to finish really helpful & made it really easy for me to. I have never dealt with claiming before but th... Voir plus
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Lisez les avis des autres
I would like to encourage customers to research other warranty company’s that offer better services and cover. Most importantly I was encouraged to take Pinnacle warranty by the Dealership when I p... Voir plus
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I had just registered with Pinnacle Warranties, just twoday later i received a call from a Lady to inquire if I have received my documents. She went through with me and explained the terms and cond... Voir plus
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Just purchased an Audi A6 and have 15 months warranty cover with pinnacle. They called me up to make sure I understood the cover and were clear and concise in their explanation. Hopefully wont be requ... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Manufacturer standard levels of protection and Roadside Rescue included. Industry leading claims service and same day payment. State of the art dealer portal and customer app for full control of registration, renewal and claim processing.
Coordonnées de contact
Unit 81, The Wenta Business Centre, Colne Way, , WD24 7ND, Watford , Royaume-Uni
- 03300577101
- info@pinnaclewarranties.co.uk
- pinnaclewarranties.co.uk
3,8
Bien
166 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 84 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Réponse de Pinnaclewarranties
Good morning Lindsey,
Thank you very much for your kind feedback.
We are delighted to hear that you were very happy with the service provided. Your comments are greatly appreciated and mean a great deal to our team.
Kind Regards,
The Pinnacle Warranties Team.
A Pinnacle warranty was an expensive mistake.
Pinnacle Warranties turned down my claim. That’s the nature of warranties - some things are covered, some things aren’t. What I’m unhappy about is that they didn’t even submit my claim to their engineering department to be assessed until they had made me take it to the garage THREE times for diagnostics. Which means I’m now going to be charged for three visits when they had enough information from the first visit to determine the repair wasn’t covered. As it wasn’t even a major claim, that means I’ll be paying almost twice what I would have had to if they hadn’t been involved. Their communication was awful as well. I had to keep chasing them and most of the time I only knew what was going on because the garage updated me. I would strongly advise avoiding this company
9 février 2026
Avis spontané
Réponse de Pinnaclewarranties
Good morning Helen Chen,
Thank you for taking the time to express your concerns regarding the assessment process for the claim submitted on your vehicle.
On 29/01/2026, we received the itemised quotation and responded requesting further information required to proceed with our assessment.
On 06/02/2026, we received a response however, some of the requested information was missing and was therefore requested again.
On 09/02/2026, we received all the information originally requested on 29/01/2026.
While we understand and appreciate the frustration that can arise when issues occur with your vehicle, we do require sufficient supporting evidence in order to complete our assessment accurately and fairly.
We hope the above provides clarity regarding the timeline and requirements of your claim.
Kind regards,
Pinnacle Warranties
3 year warranty
I recently took out a 3 year warranty. The customer service team were very helpful & easy to do. Thanks.
Danny B.
2 février 2026
Avis spontané
Réponse de Pinnaclewarranties
Good morning,
Thank you for your kind review.
We’re so pleased to hear that you found the process of taking out your 3-year warranty easy and that our customer service team were helpful. We truly appreciate your feedback and your support.
Kind Regards,
The Pinnacle Warranties Team.
Use the cheapest parts possible
Only offered to pay £90 towards the bill. I've not been to a garage that have charged me less that £100 for 10 years so don't know where your getting the work done for £90.
Told me to buy a cheaper part off them.
Whole process took over 2 week
It's the first warreny iv bought and I will never buy one again.
Not worth the paper it's written on.
5 janvier 2026
Avis spontané
Réponse de Pinnaclewarranties
Good morning Stuart,
Thank you for taking the time to leave us your feedback.
We have reviewed your claim confirmation form and can see that the outstanding balance from our liability and the invoice from your repairing garage is £22.00.
We can appreciate that experiencing issues with your vehicle can be extremely frustrating. However, we can confirm that we handled and approved your claim in an accurate manner, in line with the terms and conditions of your warranty agreement.
We hope this provides clarity on the matter and our outcome.
Kind regards,
The Pinnacle Warranties Team
Peace of Mind
My husband purchased his new to him Volvo in July 2025 which came with warranty.
When renewal came through he was ambivalent about renewing, until I looked into the details of coverage.
The cover on offer is very comprehensive and with the option to pay monthly made it easier to include this option into our budget.
After a bit of confusion about my husband’s account details Channtal quickly sorted everything out.
With the cost of motoring going up this policy offers additional peace of mind at a reasonable price.
28 janvier 2026
Avis spontané
Réponse de Pinnaclewarranties
Good afternoon Sally,
Thank you very much for your detailed feedback.
We’re delighted to hear that the warranty coverage and monthly payment option helped make the decision easier and provided valuable peace of mind as motoring costs continue to rise.
It’s especially good to know that Chantel was able to resolve the account detail confusion quickly and efficiently. We’ll be sure to pass on your kind comments.
We appreciate you taking the time to share your experience and are pleased to have you with us.
Kind Regards,
The Pinnacle Warranties Team.
Will do anything to avoid paying out
Bought a car with the warranty included. Had problems with the driver side door electrics and a coolant leakage within the time of cover. They insisted I get diagnostics done and that I would be fully reimbursed.
Got a (£66) quote for repairs only to be told that the wiring issue on the door (which I had discussed on the phone to them) wasn't covered. The time the garage needs for the repair of the thing that was covered was deemed 'incorrect' and I was allocated a mere £25 for 30 minutes work, on a job that would take an hour and a half. In short I was sold a car with faults and I am now just under £300 out of pocket because this company will only cover repairs to your car in the same way US health companies call having an arm a 'pre-existing condition'. They may be operating with in the law by they are, in spirit, total scammers. If you have a choice to go with them, DON'T.
29 janvier 2026
Avis spontané
Réponse de Pinnaclewarranties
Good afternoon Emma,
Thank you for taking the time to leave us your feedback and for allowing us the opportunity to clarify our position.
Your claim was approved in a fair and accurate manner, in line with the terms and conditions of the warranty agreement.
In regard to the diagnosing fee, as outlined in the terms and conditions of your warranty agreement, we can only consider one hour of diagnosing at your pre-agreed labour rate as part of a valid claim.
We would also like to make you aware that we can only advise on the warranty perspective and how to move forward with your claim; we are unable to assist with any issues that were present prior to service.
We hope this provides clarity on the matter.
Kind regards,
The Pinnacle Warranties Team
We've a 12 month policy and just made…
We've a 12 month policy and just made my first claim - very helpful received swift replies to our emails and covered most of repair bill which was paid out shortly after the work was completed.
31 décembre 2025
Avis spontané
Réponse de Pinnaclewarranties
Good Morning Joginder,
Thank you for taking the time to leave such a positive review. We’re really pleased to hear that your first claim was handled quickly and smoothly, and that our team was able to assist you throughout the process. We appreciate your trust in us and are glad we could help.
Kind Regards,
The Pinnacle Warranties Team.
Very good / fast approval
Took my car to local garage and it was repaired quickly via the warranty.
No issue very fast and professional service.
9 décembre 2025
Avis spontané
Réponse de Pinnaclewarranties
Good afternoon Andrew,
Thank you for taking the time to leave a review.
We’re pleased to hear that your vehicle was repaired quickly and that the warranty process went smoothly. It’s great to know you were happy with the fast and professional service provided by your local garage.
We appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Pinnacle Warranties
The car still struggles to start after…
The car still struggles to start after being back in the garage two times…
14 novembre 2025
Avis spontané
Réponse de Pinnaclewarranties
Thank you for your feedback. We sincerely apologise for the experience you’ve had. Unfortunately, we’re unable to escalate this matter without additional information. To assist you appropriately, could you please provide us with further details regarding the issue?
Kind Regards,
Pinnacle Warranties.
0 Stars
0 Stars - Do not trust this company. They claim they are warranties for the people by the people, not so. It would be better to have no warranty and save your money rather than gamble and go through the stress of whether they will pay out or not, which they do everything they can in order not to. I am currently seeking legal advice. Disgraceful service, an absolute joke!
In response to your reply (as it seems I can't reply to your response. The clocking spring is not solely or primarily for the airbag system. This also affects the horn, steering LEDs etc. You are choosing not to pay out on these safety devices, and you did not specify clocking spring as not being part of the excluded items, you are just linking it to the airbags as a get out. If it solely supplied the airbag system I would understand based on your agreement but this, is you hiding behind information you choose to accept, not the full facts. You are a scam, and people should be aware. What warranty doesn't cover safety item anyway! Refund me everything we have paid out, and I shall remove my review.
17 décembre 2025
Avis spontané
Réponse de Pinnaclewarranties
We’re sorry to hear about your experience and understand how upsetting and stressful this situation has been, especially when dealing with an unexpected vehicle issue.
Your claim was carefully reviewed, including an additional assessment by a second independent garage to ensure the decision was fair and accurate. Both assessments concluded that the fault relates to the airbag system, specifically the clock spring component. Unfortunately, airbag and SRS-related faults are excluded under the terms of the warranty, which meant we were unable to approve the claim.
We appreciate that this was not the outcome you were hoping for and regret that we could not assist further on this occasion. Our decisions are always based on the warranty coverage and independent technical findings, not on avoiding valid claims.
We understand how frustrating this situation has been and are sorry we couldn’t assist further on this occasion.
Kind regards,
The Pinnacle Warranties team
Very bad service
Very bad service! They should not allow warranty to be bought on vehicles over a certain age if they are going to use that as a reason not to pay out on a claim. It is fraudulent to accept payment for a warranty knowing you will not pay out in the event of a claim.
7 novembre 2025
Avis spontané
Réponse de Pinnaclewarranties
Good morning,
Thank you for providing your feedback. I truly appreciate the opportunity to offer some clarity on this matter. After looking into your claim, we can see it was submitted for the replacement of the head gasket. Please be advised that your warranty agreement covers the sudden or unforeseen failure of mechanical or electrical components. As there were no signs indicating a sudden failure of the head gasket itself, we were unfortunately unable to provide assistance with this claim.
Kind Regards,
The Pinnacle Warranties Team.
Excellent company excellent staff
Excellent company excellent staff, over the years we have delt with so many different warranty companies and I can say that some have even come close to Pinnacle Warranties.
The customer service and staff in general are outstanding.
Many thanks
Kev
DPF-PRO
5 décembre 2025
Avis spontané
Réponse de Pinnaclewarranties
Good afternoon Kev,
We truly appreciate you taking the time to share your review of our business.
Your feedback means a great deal to us and it helps us continue to improve the service we provide. We are grateful for your support and confidence in our team.
We look forward to working with you in the future.
Kind regards,
Pinnacle Warranties
Recently renewed for a further year
Recently renewed for a further year. Very helpful customer service team, made the renewal very easy.
28 novembre 2025
Avis spontané
Réponse de Pinnaclewarranties
Thank you so much for taking the time to share your feedback! We’re delighted to hear that our customer service team made your renewal experience smooth and straightforward. We truly appreciate your continued trust in us and look forward to supporting you throughout the year ahead.
Kind Regards,
The Pinnacle Warranties Team!
Super helpful
The girls in the claims department were so amazing and so helpful throughout the whole process! They spoke to me in great detail about everything from start to finish
19 novembre 2025
Avis spontané
Réponse de Pinnaclewarranties
Good morning Liam,
Thank you so much for your kind words! We’re thrilled to hear that our claims team provided you with detailed support and made the process smooth from start to finish. Your feedback means a lot to us, and we’ll be sure to share it with the team. If you ever need anything else, please don’t hesitate to reach out!
Kind Regards,
The Pinnacle Warranties Team.
Brilliant warranty company
Excellent customer service throughout. Friendly, professional and helpful- my claim was resolved in 24 hours.
19 novembre 2025
Avis spontané
Réponse de Pinnaclewarranties
Good morning Chloe,
Thank you for your wonderful feedback! We’re delighted to hear that you experienced friendly, professional, and efficient service, and that your claim was resolved so quickly. Providing excellent customer service is our priority, and your kind words motivate us to keep up the great work.
Kind Regards,
The Pinnacle Warranties Team.
Quick claim, good service
Great company, claims are quick and smooth with all the right information. Experienced great service. Can’t fault it.
18 novembre 2025
Avis spontané
Réponse de Pinnaclewarranties
Good morning Phoebe,
Thanks for the great review! We’re glad the claims process was quick and smooth for you. It’s always our goal to make things easy and clear. Appreciate you taking the time to share your experience!
Kind Regards,
The Pinnacle Warranties Team.
Service was great from the start
Service was great from the start, they helped my where I can find a VAT registered garage and made the whole process so easy. My claim was handled within 24 hours, which was amazing. Everyone I spoke with was so polite and friendly. I’m really pleased with the level of service and highly recommend them!
27 novembre 2025
Avis spontané
Réponse de Pinnaclewarranties
Good morning,
Thank you so much for sharing your positive experience! We’re thrilled to hear that our team was able to guide you from the very start and make the process smooth and stress-free. Providing fast claim handling and friendly support is always a top priority for us, and we’re glad that made a difference for you. We truly appreciate your recommendation and are always here if you need anything in the future!
Kind Regards,
The Pinnacle Warranties Team!
We have been dealing with this company…
We have been dealing with this company as a repairer since the beginning. Their claims are quick when all information is received. Payment averages 24 hours which is perfect for us. Maddie and the team are always at hand
22 novembre 2025
Avis spontané
Réponse de Pinnaclewarranties
Thank you so much for your wonderful feedback! We truly value our long-standing partnership with you. It’s great to hear that our claims process and payment turnaround are working well for your team. Maddie and the rest of us are always here to support you — we appreciate your trust and look forward to continuing to work together.
Kind Regards,
The Pinnacle Warranties Team.
Horrendous company and pointless warranty
Went to a vat registered garage they priced what needed to be done at £760 they approved £32. Horrendous company and ridiculous excuses.
19 novembre 2025
Avis spontané
Réponse de Pinnaclewarranties
Good afternoon Daniel Littke,
Thank you for taking the time to leave us a review. We appreciate your feedback and are glad that we were able to approve your claim in line with the terms and conditions of your warranty agreement.
We understand that it was disappointing that the motor could not be considered. Unfortunately, as the motor was found to be seized, this falls outside the scope of the warranty, which covers sudden and unforeseen mechanical or electrical failure. A seized motor indicates a progressive issue rather than a sudden failure, and therefore could not be authorised.
We are pleased, however, that the remaining components were approved in accordance with your warranty cover.
Thank you again for your feedback
Kind regards,
Pinnacle Warranties
Avoid at all costs
Avoid at all costs. Terrible communication, took the car to a garage for repairs 50 miles away and didn't return it. The job was done as cheap as possible, and despite me asking for the documents for the repairs, I never received them. It took 3 months to get the car back and the repairs failed.
9 février 2025
Avis spontané
Réponse de Pinnaclewarranties
Good afternoon Suzie,
The warranty claim recently submitted for your vehicle was authorised in full. We apologise that you are unhappy with the outcome. We hope this provides clarity on the matter.
Kind Regard's,
The Pinnacle Warranties Team.
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