Illegally signed me up to a monthly program without my consent and charged my card for months. Never recieved a refund, or anything at all for the monthly fees. Stole over $100.
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Only purchased from them once, don't think I'll be doing so again. Ultimately did get my products, but it took close to 3 weeks. They sent me a template email about age verification, which I replie... Voir plus
I ordered 5 pounds of tobacco. They sent me an email requesting a copy of my id and an age verification form which they said they had on their sites dashboard, the form wasn’t available. When I let th... Voir plus
I have never had a bad experience or ANY issues ordering from these guys. Very easy to order, great variety, many discounts offered, super fast to ship and always packaged with care! Thank you sincere... Voir plus
À propos de l'entreprise
- Bureau de tabac
- aussi dans
- Boutique de cigares
- Fournisseur de tabac
- Magasin de cigarettes électroniques
- Magasin de vaporiseurs
Informations provenant de diverses sources externes
FREE shipping on orders over $79 here at Pipes and Cigars where we supply the largest selection of pipes, tobacco, cigars and more at industry-leading prices.
Coordonnées de contact
Spillman Drive 1911, 18015, Bethlehem, Etats-Unis
- pipesandcigars.com
2,4
Bas
31 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Do not use this company
Do not use this company! Have ordered from them multiple times but this last time has been a nightmare. They did not send me my order but charged me a $9 shipping fee and sent a free calendar that I didn't want nor order. They will illegally charge your card and it is so hard to get a hold of anyone at that company. They will make it drag out for weeks. Absolute nightmare, do not recommend this company to anyone, they are crooks.
26 décembre 2024
Avis spontané
Ive had really experiences with them in…
Ive had really experiences with them in the past but this year its like a different Not So Good company.They need new staff on the phones or maybe retrain the staff they are using.
27 novembre 2024
Avis spontané
poor communiction
Arrived a bit later then expected. The only complaint - they never provided the tracking number and didn't provide any information regarding my order. Although the order arrived today, the order status on their site is still "processing" how it was 9 days ago. Customer service never responded, subject to be improved.
30 septembre 2024
Avis spontané
Fraud
Took money from my debit card & never shipped the product. No response from customer service. Do not buy from this fraud site
20 août 2024
Avis spontané
This is a Trustworthy Company.
I hadn't ordered from Pipes and Cigars for quite some time, and my most recent order, through my inattention, was shipped to my previous address. When I inquired as to why the tracking said that the order was delivered I learned of my mistake. This reputable company is reshipping my order, with accelerated shipping at No Cost to Me.
There isn't much more that a company can do to help the customer. 5 plus stars
27 juin 2024
Avis spontané
Update your staff on customer Service comes first!!!
The service was as expected and when the pound of Sutliff vanilla custard arrived, it was good. It was fresh when I got down to the next pipe full it was old meaning that whoever filled the order placed  the old stuff in the bottom and put like 2 ounces of the fresh on the top.  I have been ordering from Pipes at Cigars for a long time, and this is about the second time, the people who package this order doesn’t care about Customer Service obviously.
2 août 2023
Avis spontané
Poor customer service seems to be their…
Poor customer service seems to be their hallmark. Not happy at all. Won't be back.
12 janvier 2022
Avis spontané
No delivery, No customer service
Placed an order and after 11 days it is still in "processing" Called customer service twice during stated business hours and recording says they are closed.
28 août 2022
Avis spontané
I ordered an 8oz bag of pipe tobacco
I ordered an 8oz bag of pipe tobacco, when I received the package I opened it to find a single cigar in the box and no pipe tobacco! I have attempted to call them 4 times, after being on hold for over 40 min each time, I gave up, I filled out their online "Contact us" form and have received no response! Very poor customer service!
24 août 2022
Avis spontané
Customer Service is non existent
Customer Service is non existent. Called several times for a return label and still nothing. Last call they actually said try back in a couple of weeks. I'm stuck with a useless humidor drawer and no way to get a refund. There are other companies and I'd suggest you use the other companies.
30 janvier 2021
Avis spontané
Long wait times for customer service.
They really need to hire more customer services representatives. I was on hold waiting for someone to help me twice this morning for excessively long wait times. Ridiculous. Good way to not get new customers.
29 octobre 2020
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.