Pizza Pilgrims Catering Avis 

Discrimination against males using toilet

i have been ordering from thee guys for 3 years now, the pizza itself and ingredients are generally very good; just a shame they are so let down by their very poor customer service! over the years the ingredients have changed and sometimes the amounts and quality are all different and sometimes very poor. the worst thing is their delivery, they just can not seem to get the day or any notification right, despite me asking so many times and them promising it will be right it is just not! added to that only contact is an email and it takes far too long to get any reply, so sadly disappointed as love the pizza but will be cancelling due the the service!

You ruined my exam, I hope you shut down

Rude waitress and excellent pizza in Chelsea

The pizza in the post option is brilliant. I’ve always enjoyed the pizzas in the restaurants, so to have the option to make these at home is amazing! The customer service from Pizza Pilgrims is absolutely fantastic as well, special shout out to Tobi who went above and beyond to ensure everything was perfect for me. Thanks once again. Pizza Pilgrims is genuinely the tastiest pizza out there

I order pizza pilgrims dough for my ooni and it’s great quality even once it’s been frozen, makes delicious pizzas. They’re also super helpful and responsive over email with orders, for example allowing me to swap in 2 gluten free dough balls to my order for my niece who has PKU. Definitely recommend.

Expensive for what it is can of coke £3.50 rediculous also the toppings just fell off the base and was very greasy.

£23.50 for a pizza and a can of coke daylight robbery

Very disappointed I would not advise going here

The delivery from Pizza Pilgrims has given my wife terrible food poisoning. The pizza tasted very odd and, luckily, she only ate a small amount of it. The pizzas were also stone cold when they arrived (all 4 of them) - I have the pizza and I am getting it prepared to submit to a lab for testing.

After a disappointing first trial when delivery issues meant a birthday treat failed to turn up for several weeks, very pleased that our 2nd use of Pizza Pilgrims more than delivered. Pizzas were delicious, easy to make and kits kept us all engaged. Excellent family treat, good to see new delivery arrangement is working so well too !

Don’t buy from this pizza shop they don’t get your order right and there’s can just about speak English

Rude front of house staff member, empty tables and whole section of restaurant closed off but empty.
We did walk-in but as the website says -walkins welcome!
Female staff member said there wasn’t any tables available rafter staring and the empty tables for an awkwardly long time. This was also my daughters choice of restaurant for her Birthday.
She said to come back in 15 mins!
Then she finally moved a chair to make a table if 4.
She was rude unprofessional and clearly didn’t want us there.
(She didn’t want to open up the other part of the empty restaurant, as she clearly didn’t want to clean it after we left). Date of visit 15 jan 2025. Camden branch.
Service was awful, a waitress put her sleeve in my pizza while serving drinks.
Pizzas not enough toppings on my pizza and it was very dry and cutlery not sharp enough to cut pizzas, table didn’t have enough cutlery, pepper mill was empty and not enough serviettes, we got them from other tables and the counter.
Then at 21.12pm while we still had drinks and pizza and hadn’t finished our meal, the female front of house staff member (the rude and unprofessional one, I didn’t get her name, she was wearing a blue glass silver pendant, dark hair, white, average build). presented the bill and a credit card machine in my face! We hadn’t asked for the bill…..she was rushing us out making us feel uncomfortable AGAIN!
It was 21.12pm not closing time.
I refused to pay the service charge as I will not pay someone/anyone to be rude to me I told her.She removed the £16 service charge.
And we will not be returning…ever.

Made an order on the 23/12/24 as it stated it would deliver in time for Christmas, delivering on the 24/12/24.

Order confirmation received but no email to state it’s been placed or passed to DPD.

No email from DPD to say they’ve got it.

Evidently not going to turn up now for Christmas, no response to the email and instagram DM’s also not helpful.

£35 wasted and let down on Christmas Eve.

Shambles.

Merry Christmas, apparently.

I ordered 11 pizza kits for a team virtual Christmas lunch, one and a half weeks before the date I needed them. The order process was super clunky for a batch order. I requested 18th Dec as the delivery date. One kit was incorrectly dispatched and arrived on 13th of Dec, totally ruining the surprise for my team. I emailed through when I got the delivery notification, to be told 'oh no, it won't actually get delivered on that date, it is just the system being over zealous'. Low and behold, it did get delivered. I emailed straight away to say it had been delivered and that is the last comms I had with this dreadful company. Fast forward to my actual delivery day and only 8 of the 11 kits were delivered. The redelivery of the incorrect kit - nowhere to be seen. One delivery just didn't seem to exist. And one delivery was supposedly attempted - it absolutely wasn't as the recipient was there waiting for it, and no effort was made to contact me (they had my number). So today I have a team lunch for 11 and only 8 pizza kits. I have emailed over and over, but not a single reply. I get that it is a busy time of year, but don't take the orders if you can't fulfill them!! So disappointed and furious with this place. Avoid like the plague!!!!

Tastes great. Passionate. Welcoming. Highly recommended.

Nice food great service and a good atmosphere. Would come again and had a great range of pizza! Would recommend the pepperoni and hot honey!

Visited the branch in Cambridge today. Manager Rick was so nice. My friend wanted a cup of tea which they don’t have (only cold drinks). Rick popped down the road for her and bought a cup of tea from a coffee shop. That was service above and beyond.
Pizzas were excellent with extra dips for the crusts. Would definitely recommend.
Thanks Rick.

Really great food! Really cool atmosphere! Amazing service! 😊

Good vibe and great food. Lovely staff - Stuart and Zoo in particular were fab!!

Last week we ordered 15+ doughs for our ‘make your own pizza’ party, the ordering process was simple, tracking was easy, the dough arrived packaged super securely, delivered quickly, tasted amazing and everyone had the best time making their own pizzas!

I’ve since ordered a pizza kit and Nutella ring (it’s got to be done) and we’ll be making some more pizzas this weekend too.

The team at PP are incredible. Responding to emails super quickly, advising me on the best sauce and toppings to get the authentic PP taste and just being overall the friendliest most helpful people on earth. The party went down really well and everyone loved the pizza.

Highly recommend, I’ll be ordering again (and again). Thanks team!

Special shout out to Kathy & Tobi!

Pizza Pilgrims was great from the moment I stepped in. Staff were attentive and friendly. Great location and quirky decor throughout.
Food was fantastic. By far, one of the best gluten free pizzas in Cardiff. Cocktails are great value and well made. Highly recommend the limoncello to end the meal!