PJH Avis 

The delivery men entered our back garden and our back door without permission, didn’t even bother to knock on the front door, and thought it was highly funny when we told them that they shouldn’t have let themselves into our garden or back door!

Ordered Sunday morning and delivery quoted as next day unless ordered on weekend, then on Tuesday! It is now Wednesday and still no information or delivery. I have tried contacting the service line but this automatically disconnects are waiting 25minutes so cannot talk to anyone. Will next time find a reputable company to purchase from online.

Got our Prima microwave installed early March 2023, broke in june 2023, new one delivered around 1 week later then installed 2 weeks after that. New one is also faulty.
We’ve now had to deal with an engineer coming to look at old broken one, delivery of new one, fitting of new one and we still have the old one in the garage waiting to be collected! Now we’ll have to go through all that again for the new one! We’ll see if this one works!

Drive was delivering an item to my neighbour on pellatt Grove and blocked the road. He saw me U turning after I had told him kindly he was blocking the road and he was very rude and horrible. Staff could have better attitude towards members of the public and not degrade your company

After only a couple of weeks use the seat on the toilet cracked. I contacted them and was told to go to the company I bought the goods through. PJH want £60 to replace a toilet seat, just highway robbery.

Excellent service, delivered large item carefully and on time, helpful staff. A thanks to Emma on the phone lines who arranged everything, professional service and phone picked up straight away, and called back later, would recommend.

PJH delivery was spot on time, received a phone call to let me know they would be half an hour, they arrived. Very nice Men who were cheerful & polite, helped locate somewhere to bring it onto my property. Thank you v much.

Placed an order to be delivered at a set date and items didn’t arrive. Called them chasing after a day and was told this would be delivered following morning. Then received a call on the day this would be delayed until afternoon. Items still haven’t come within the time slot given by the lady I spoke to in customer services. Customer service extremely poor and unhelpful. Items were due to be fitted today had builders booked in and now lost out on money.

Absolutely first class service, an incredibly helpful, and friendly couple of lads delivered a couple of boxes to us in Guildford this morning.

Faultless.

I saw the mixed reviews of this company and was dubious but the service I received was exemplary with friendly helpful staff who put my order exactly where I asked. I would definitely use them again.
Wish Id got the 2 guys names because Id like them to get the praise

I have received deliveries from this company several times and every time the experience was excellent I cannot praise them enough, text messages from the day before, customer service wonderful and the delivery team always on time and always friendly

Great guys, happy, on time, rang to say they were on their way, great service.

Absolute nightmare! Delivery men refusing to help a 60 years old man to carry 4 big crates of goods into the house. They expected the 60 years old to do it himself. When he clearly can't carry it, they then say he is refusing to accept the delivery! Unfortunately, we have no power to choose the delivery company as this is with B&q. Tried to contact B&Q but cannot get through. We have tried the live chat and the person said someone will call the next day but we didn't get a call. We tried to call the recommended number 3 times but have been cut off every single time. We don't know what to do and it's over £5k of goods.

Just had a delivery from pjh for b&q not my first delivery from them but the worst delivery people ever the first person who delivered at the start of the week was very good his name was Adrian the next two are who I am writing about I received a phone call from them saying they were outside my address I told them I would be 5 minutes, two minutes later the other one phones me and makes it plain they won't wait I explained that I lived on a boat at the marina where they were delivering too but the guy just said hurry up . When I arrived at the back of their truck they informed me that the items were very heavy I asked them if they could help me down to the boat using the sack barrow which they had on the back of their truck but they didn't want to instead they just loaded my trolley up closed their truck up and drove off without any offers of help . The fact that there were two of them and both much younger than me would at the least could have prompted one of them to offer some sort of help , it's not as if they had a lot of items on the back of their truck , at one point a heavy item that was leaning against the side of their truck fell towards a parcel on the other side and there was definitely a sound like breaking glass coming from where the two items had impacted on each other but they didn't care so 1 put of 10 for customer service and satisfaction minus 10 out of 10 for care of other people's property and just to say if I am offered this delivery company again by b&q I shall take my custom elsewhere as I don't like being spoken to the way they spoke to me , I am sure that there are many more companies who like me to spend several thousand pounds in their stores

Terrible depot in Enfield. Management are totally incompetent . Would never recommend them to anyone.

I received an excellent service from PJH. I was kept up to date with multiple SMSs and when the delivery was going to be outside the ETA provided, their office even called me to let me know. The drivers also called me when they were roughly 30 minutes away. First class service.

Disgraceful company waiting 5 days for a bath & toilet, they lied about having a crash so they couldn't deliver, then lied on the day of re-delivery only to be told it wasn't even in the van, & b&q continue to use this pathetic company for the deliveries, still no delivery,I have recorded phone calls and I am reporting this to the ombudsman, never ever use or rely on this company

They did a great job, careful and polite, whilst delivering a very large and heavy package upstairs. The lead up communication was also spot on.

After having a luxury bathroom fitted by my plumber in July 2022, we were somewhat annoyed when we realised the basin mixer tap was faulty. PJH issued the incorrect replacement part. Secondly, PJH then issued a further "correct" hopefully, to the merchant. This was issued without paperwork. The second replacement part, god knows if it is the correct replacement, was placed in the merchants warehouse. Why, because PJH issued without paperwork. Now its like looking for a needle in a haystack as merchant not sure where part is. PJH solution, to send a delivery note for the part to the merchant 4 weeks after delivering said part. Meanwhile, we are the end users with a tap which does not work. I personally sent repeated photos and videos to PJH. RESULT: PJH after waiting 4 months have agreed to send a whole replacement tap.

I was not a client, just someone on the street trying to cross the road when two van drivers decided to harass me.
Please train your drivers not to be bullies: just because I "had a concerned look on my face" whilst expecting the van to stop on a crossing when the light and the end of the road was red (and the van had to stop because there was a line of cars ahead), doesn't mean I have to be insulted. I didn't even say anything. Yet, the driver stopped on the crossing instead of leaving it free for people to cross, and I had to go around the van whilst being insulted; and for what? Not sure.