Plane.com Avis 

You are awesome! 1. Excellent support 2. Onboarding was absolutely w/o any problems and fast + modern 3. 4 days to get a transfer payment completed. I had significant problems with a different firm, and plane.com rocks. Highly recommended.

This is the worst company I've ever worked for. We withdraw money from our contractor, and when we receive it at Plane, it takes them 10 days to transfer the funds to us. It's not enough that we have to wait for the contractor to pay us, we also have to wait for Plane to pay. This is bizarre; even Rise has a system that pays in 24 hours... Plane is the worst there is!

Besides, I forgot to mention their website, which is awful! Accessing it feels like we're in the 1800s; even a fintech company is more advanced than their website. It's completely bizarre; Americans companies seem to live in a world where the Stone Age is still a reality. They never update anything.

I engaged the services of Apex Trader Funding Inc and completed the transaction that would generate a $1,500 USD payment. It appears as "Sent" in the company's system (reference 302049-20260806), having been sent on August 6, 2026, to my Bradesco account, converted to 7,499.24 BRL. To this day—over 17 days later—the funds have not been credited to my account, and the company has offered no definitive solution.

Support promises a "standard response time of under 20 minutes," but in practice, after opening a ticket on August 12, I spent days receiving generic replies like "we'll keep you posted" and "tracking takes a few days to complete." I immediately provided my bank statement, account documentation, and an official response from Bradesco itself. This response indicated that the payment order could not be processed because it was sent in Brazilian Reais (BRL) outside the SWIFT system—meaning there are strong indications the transfer was executed incorrectly by the company or its chosen payment provider.

When I requested—based on this bank confirmation—that the payment be cancelled and reissued via another method (NOMAD), support refused, claiming that "the payment was processed on our end and cannot be cancelled." In short: the money left Apex Trader Funding's accounts but never reached me, and despite the error identified by my bank, the company is unwilling to correct the issue or resend the funds.

The situation boils down to this: the company claims it paid, my bank confirms it received nothing, and plane.com shows no urgency to resolve the matter. I have been met with scripted excuses, no timeline, no guarantees, and no alternatives. I expect a refund or immediate reshipment via another method, and I wish to place on record my complete dissatisfaction.

Been asked 3 times in the last 24hours for my address so they can pay me, still not resolved

It's been 3 business days since my salary started processing and I've already talked to 3 Plane agents - none of them could give me a clear ETA. First, I was told they would give me an ETA by end of the day. That did not happen. Agent disappeared. A new agent joined the conversation and told me I'd be given an update the next day which would put my processing time at four business days already!!! Then, a new agent messaged me - totally oblivious of what's going on!

Their concept of an ETA is "your money will hit your account at any time" which is so stupid because "any time" could be today, tomorrow, next month, next year , or next century!!!

They admitted the issue is from their end and that their payment team is already "working" on my salary -seriously??? What the hell are they doing??? Rowing it over acros the Pacific Ocean? JUST THE WORST!!!

Disappointing experience overall. Customer support was ineffective, and the payment platform proved to be unreliable when it mattered most.

Estou enfrentando um problema grave com a plataforma Plane. Um pagamento foi marcado como "concluído" há mais de 2 meses, mas o valor nunca foi creditado na minha conta bancária. Desde então, venho tentando contato por todos os canais de suporte possíveis, e não recebo nenhuma solução concreta ou sequer o comprovante da transferência.

Já solicitei diversas vezes o comprovante para poder rastrear o pagamento, mas a resposta é sempre evasiva. Estou sendo ignorado e me sinto completamente desamparado. Essa falta de transparência e compromisso é extremamente preocupante para uma empresa que lida com pagamentos internacionais.

Caso não haja uma solução imediata, serei obrigado a registrar reclamações formais em órgãos de proteção ao consumidor e considerar medidas legais.

A Plane precisa urgentemente rever seu atendimento e garantir mais responsabilidade com os usuários.

Solo se quedan con el dinero y nunca depositan. Cada vez que se les pregunta le da largas a uno aludiendo a que "estamos trabajando en ello", "se está haciendo todo lo posible".

Por favor nunca confíen en estas personas, son unos ladrones.

Personally, I´m very happy with the service and customer service. I trade futures and receive payments from prop firms. Plane.com has been very helpful when there has been issues with some Neobanks as Wise or others which are not always easy to work with...
Customer service has anticipated to posible issues.
Thanks

They owe me money around 2000 USD apparently it’s in compliance and that since 19.07.2024. I am not getting any info when my salary will be paid out. Since 2 days no respsonce from their support.

Please stay away from this thief’s

I'm a client for E8MARKETS and i have choose plane.com as a method i should use to get my payouts. They have great customer support always there when you need help.Promot reply and finally they offer speedy payment,it takes 12-24 hours to settled into my Bank account.