Ordered before 2pm on 15th for next day delivery. According to evri they were left outside a door at 9.45pm on 17th. So much for next day delivery (premium cost) customer service email do not reply... Voir plus
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Lisez les avis des autres
Ordering processed was super easy and plates arrived super fast within 24hours. Unfortunately the corners were damaged in postage, I contacted them via email and within 30 minutes I had a resp... Voir plus
Website is easy to navigate and clear, loads of customisable options to chose from. (Style of plate/text, boarders, slogan etc) Ordered late on a Tuesday evening, Arrived 1 pm on the Thursday.... Voir plus
L'entreprise a répondu
Despite giving this outfit the exact requirements of my order and attaching DVLA specs they still managed to screw it up and then denied all responsibility and did not answer emails. There’s a reason... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Plates Express are the UK’s leading number plate maker. We provide a simple process to build road-legal custom plates using our intuitive plate maker and strive for same-day dispatch for lightning fast delivery. Looking to level up your style on the road? Check our 3D, 4D and our newest 5D plates out.
Coordonnées de contact
Online, Online, Online, Royaume-Uni
- sales@platesexpress.co.uk
- platesexpress.co.uk
3,3
Moyen
120 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent service as always
Excellent service as always. Have ordered several sets of plates over the years from Plates Express. Easy website to design plates and always fast, efficient delivery. They are always top notch quality too.
1 juillet 2024
Avis spontané
Réponse de Platesexpress
Thanks for choosing us for your plate needs! We're thrilled you're satisfied and look forward to welcoming you back again.
Excellent quality and ultra fast delivery, even using 1st class post. Will order again !!
Excellent quality and ultra fast delivery,
1 juillet 2024
Avis spontané
Réponse de Platesexpress
We're thrilled you're happy with our plates. When you're ready for your next set, we'll be here to bring your ideas to life.
Placed an order yesterday before 2pm. No Communication
Placed an order yesterday before 2pm. Paid for express delivery but have had no email with my tracking details. Sent multiple emails to the customer service team for an update yet no response.
order 1795275
4 juillet 2024
Avis spontané
Réponse de Platesexpress
Hello, We have checked and all emails have been sent to vinid_k*d*a*l@msn.com
Réponse de Platesexpress
We're thrilled to have met your expectations! Your satisfaction is our priority, and we're here for your next personalized plate order.
Legit business, improvement of communications needed.
Updated Review:
I have increased my review as I have since received the plates I ordered. Came in good time but the radio silence from sales support had me worried that this was not a legit business. I can confirm I retract this statement and increased the rating from 1 star to 4. If sales support had got back to me within 24hrs then I would have happily given 5 stars as the plates was good quality as were the fixing kits received.
Original review:
Is this a scam business? I have placed a priority order and have not been provided any tracking details. I have emailed them and got no response. Do I contact my credit card company to cancel the payment? I could have got a quicker service from Amazon for cheaper but thought I would give Express Plates a chance. The lack of communication is really poor.
14 juin 2024
Avis spontané
Réponse de Platesexpress
We're thrilled to be your go-to for plates! Let's keep the good times rolling by seeing even more of you in the future!
Good Service, Quick delivery
Used a few times now. Good service and quick delivery.
1 juin 2024
Avis spontané
Réponse de Platesexpress
Your happiness is our priority! We're delighted to hear you're satisfied with your plates.
I paid for express delivery but it…
I paid for express delivery but it still took the best part of the week. I paid for a fixing kit which never came. When I emailed them to advise my fixing kit was missing and could they post this out or give me a refund there has been radio silence. I will not buy from them again.
15 mai 2024
Avis spontané
Réponse de Platesexpress
Hi James, Apologies for the delay, We did reply and say we had posted out a replacement fixing kit and we have also refunded your cost of the fixing kit, Maybe you didn't get our emails?
The item is great quality
The item is great quality! Unfortunately I paid £9.99 for express delivery and then was sent to the courier 2 weeks later. Sent multiple emails and communication was not very good.
14 mai 2024
Avis spontané
Réponse de Platesexpress
Hi Damian, We are sorry to hear this, We have checked our email records and support did email you back apologising for the delay from the couriers.
Réponse de Platesexpress
We're overjoyed to hear you're satisfied with your plates! We can't wait to assist you with your future plate needs.
Good quick service and good quality.
30 avril 2024
Avis spontané
Réponse de Platesexpress
Thanks for your kind words! Whenever you're ready for your next set of high quality plates, we'll be here to make it happen.
Great value for money
Great value for money. Very quick delivery and convenient service.
23 avril 2024
Avis spontané
Réponse de Platesexpress
Your satisfaction is our top priority! We're delighted to have provided you with plates that meet your needs.
Number plate for tavel abroad
As I am intending to travel abroad later this year I needed to find a number plate with the correct logo on. Plates Express manufactured and dispatched the plate very quickly, it arrived within 2 days of purchase is exactly what I ordered.
26 avril 2024
Avis spontané
Réponse de Platesexpress
We're thrilled to have exceeded your expectations! Your satisfaction is a testament to our commitment to quality and service. Can't wait to see you again soon Dave!
Réponse de Platesexpress
Your satisfaction is our top priority! We're delighted to have provided you with plates that meet your needs.
Paid for express deliver got…
Paid for express deliver got confirmation of order had been manufactured but not received any tracking info it’s been two days now have been unable to get in contact with anyone from plates express hope I can resolve this issue and my plates actually turn up and I havnt been robbed of my cash
22 avril 2024
Avis spontané
Réponse de Platesexpress
Hi Josh, We have checked your order and it was dispatched on the 22nd of April and delivered on the 24th april and tracking and updates were sent to the email address you entered on your order, We think this is a harsh review tbh.
Express service let down by Delivery Company
Ordered plate Monday morning, made the same day and Evri tracking started BUT it took Evri until Thursday evening to deliver. I paid £9.99 for express delivery! If I were Plates Express I'd change to DPD or Fedex. Fortunately my BMW dealer learnt of my problem on the Tuesday and had a new plate delivered the following day - by 1st Class post deliver before 1300hrs.
P.S. Then they had the cheek to come back on 20 May (almost a month later) to demand more detail or my review wouldn't be treated as genuine. So here's the order number Order #1721620
Placed on Monday 15th of April 2024 08:52:04
So I have dropped to 2 stars
18 avril 2024
Avis spontané
Plates not posted as promised.
Ordered and paid for plates and still waiting for delivery despite being told they were being posted on the same day. Have checked with royal mail and they have no record of the tracking number.
Order number 1721783D
Have emailed and received no response. Can you please rectify this issue ASAP.
**EDIT** Plates arrived day after I made delivery query. Great quality and very well packaged. Just need to improve communication with the customers and consider providing a contact number.
15 avril 2024
Avis spontané
Motorcycle plates
After a delivery issue I contacted the company on here as email given dose not work. The company contacted me and they reprinted plates and sent them to me next day. The plates are as ordered and quality is good.
16 avril 2024
Avis spontané
Réponse de Platesexpress
Hi Lewis, Apologies for the delay, These were both dispatched on day of order but we can see they haven't yet been delivered, We will re-send these by fastest post for you today, Whilst we investigate for you, Apologies, If you email us directly we will refund your postage costs.
Réponse de Platesexpress
Your positive review means the world to us! We're committed to providing top-notch plates.
Bought from these before......
Quality finished product,well packaged and fast delivery.
11 avril 2024
Avis spontané
Réponse de Platesexpress
We're thrilled to be your go-to for plates! See you soon Jim!
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