Would not recommend based on this experience
Very disappointing experience with Platinum Aviation.
We booked a VIP airport meet & greet service and specifically confirmed in advance that the passenger would be met upon arrival. No one met the passenger at the airport, and the company only contacted us much later after the passenger had already left the airport area.
Instead of properly resolving the issue, the company kept changing their explanation and initially refused any refund at all. Only after the dispute process started did they begin offering partial solutions and credits for future services.
For a premium aviation concierge company, reliability and coordination are the main thing you pay for. Unfortunately, that was exactly what was missing in this case.
Would not recommend based on this experience.







