Play9 Avis 

382
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

We have two spaniels , so we bought two roolo’s. They love them and they are significantly quieter on our tiled floors than the other « wobble » treat/food dispenser we have. Happily recommend to oth... Voir plus

Noté 5 sur 5 étoiles

INCREDIBLE PLUZZLE TOY!!! we got our roolo as a last minute purchase at crufts, safe to say we have absolutely no regrets!! we bought it for our staffy , who was getting bored of your regular push/... Voir plus

Noté 5 sur 5 étoiles

I brought the Roolo treat toy at Crufts this year for my 2 year old Great dane. Im so pleased i did as It's brilliant, very robust & keeps him entertained, with treats dispersed enough to keep his... Voir plus

Noté 5 sur 5 étoiles

We absolutely love our Roolo and all the team at Play9! Alfie has always learnt how to hack puzzles and other enrichment games but he still hasn’t managed to out smart the Roolo which makes it much... Voir plus

À propos de l'entreprise

  1. Animalerie

Écrit par l'entreprise

Welcome to Play9, home of The Roolo® 🎉 We're driven by one sole mission: to enrich the lives of your furry friends 🐾 We're committed to all pooches' happiness & welfare so we're stopping at nothing to help as many of these amazing creatures as possible 🐶 Join us at Play9, where every happy wag of the tail is a testament to our mission fulfilled. Viva the #enrichmentrevolution ✌️


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

382 avis

5 étoiles
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2 étoiles
1 étoile

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4,8

Tous les avis

(382)

23 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent customer service…

Received excellent customer service from Play9 after commenting on their product. Great to see a company that is genuinely interested in ensuring that you are completely satisfied with their product. 😊

7 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Lucky George

George received a Roolo from the lovely team at Play9 and he honestly loves it. The pyramidal shape means that the movement is unpredictable and the small treat hole means he has to work hard for his prize. It’s the perfect enrichment to use in the shade on a warm day or as entertainment when you’re out and about.

5 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent product

Excellent product my micro American bully has managed to destroy every "unbreakable" toy she has ever been given but this not only has survived her attempts to chew it, it keeps her attention for ages.

28 avril 2025
Avis spontané
Noté 1 sur 5 étoiles

No use for us

Tried daily since purchase but she is not interested in rolling the 'ball' as treats do not come out. I had purchased dried food as suggested but pieces only come out when shaken by a human. Maybe the food is are just too light?? The treats will be eaten if put on floor or from our hand so no issue with the treats. Our dog is small to medium. For us was waste of money

4 mai 2025
Avis spontané
Logo de Play9

Réponse de Play9

Hey Jill,

Hope you’re having an awesome day 🙂

I just tried to call but couldn’t get through…

Oh no, so sorry for your experience here, this is the last thing we want 🙈

More than happy to offer you a full refund and you can gift the Roolo you have to a local animal shelter or worthy pooch pal.

Drop us a message via the link below and we’ll make it right for you 🤝

https://play9.co.uk/contact-us/

Hope that helps,

Cheers!

Lee
🐶✌️

Noté 5 sur 5 étoiles

Stanley loves this

Stanley loves this. Easy to use, easy to clean, now our go to way to eat kibble. Think this will be a lifesaver on those summer days when walks really aren't an option.

26 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

The Roolo is a great product

The Roolo is a great product, l bought one for each of my 2 dogs and they love them. They keep them entertained for ages.
Communction from the company was good and delivery was straightforward

29 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Our cockapoo loves her new toy

Our cockapoo loves her new toy. We use her favourite treat cut small to tempt her. She will persevere for fully 20 minutes until the toy is empty. Thank you.

1 mai 2025
Avis spontané
Noté 4 sur 5 étoiles

The dog hasn’t eaten it yet😁

My dog eats everything and guards everything so I expected he would do both with this.
He didn’t eat it while empty but as soon as I filled it he played with it a while then guarded it.
I will only let him have it while he’s on his lead so I can retrieve it but he certainly has to be work for his treats so I like it

22 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

What a great customer service…

What a great customer service experience! My little dog and I contacted the team and they responded with a phone call and email instantly. Problem was resolved in a jiffy, that was two satisfied customers!! - Thank you again Lee and your team, I would highly recommend your company.

27 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Great product, keeps puppy busy

Great product, really entertains my young dachshund Jack Russell cross!
(Long enough for us to eat our dinner undisturbed!!)
He even enjoys his kibble more from this, rather than from a bowl!
Very entertaining to watch him with it.
One tip I’d share when using it, is to put some bigger treats in with the smaller treats and kibble. This stops the treats falling out the hole too quickly.

Seems indestructible too :)
Money well spent!!

26 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Maybe I need to buy more!!

Karlah the Tibetan terrier loves her treat dispenser. The random movement maintains her interest much longer than others we have tried. Her Schnauzer ‘sisters’ are also very interested, but Karlah is unfortunately not willing to share!

25 avril 2025
Avis spontané
Noté 3 sur 5 étoiles

Splitting at Seam

Unfortunately I also had issues with the product . The first Roolo came apart at the seam within minutes . I was promptly sent a replacement which has lasted a month but this has now got same problem.

I can't fault the customer service as they promptly sent me a replacement free of charge.

25 avril 2025
Avis spontané
Logo de Play9

Réponse de Play9

Hey Mandie,

Hope you're having an awesome day :)

Arrghhhhh nooooo I'm so sorry for your experience here - to get 2 defect Roolo toys is extremely unfortunate - that's the absolute last thing we want!

Please drop us a message to the link below and we'll get a full refund sorted and send another replacement (if you'd like to try again!)

https://play9.co.uk/contact-us/

Hope that helps, and again, so sorry you haven't had the standard Roolo experience!

Cheers!

Play9

Noté 5 sur 5 étoiles

Brilliant toy for heavy chewers

Brilliant toy for dogs that are heavy chewers and destory most toys! My boy could set world records for how fast he'll have a toy ripped open and he is absolutely in love with his Roolo.

25 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

My pups LOVE the Roolo

My pups LOVE the Roolo! It’s a great environment toy for in or outside. It’s super strong which is great for chewers! We have had ours nearly a year and it still looks brand new. Absolutely great product and i highly recommend!!

24 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

My Springer loves the Roolo

My Springer loves the Roolo - we had an issue with a defective toy, got in contact via the website and within about 30mins I had a call from the team apologising and sending out a replacement. Couldn’t fault the customer care and attention to detail!

19 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

What a great treat dispenser.

What a great treat dispenser for our Cocker Spaniel he absolutely loves it - he’s keeps working it until it’s empty. Very good communication and customer service from the Play9 team.

18 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

5/5 stars from yogi

5/5 stars from yogi! He’s still playing with it now! I like how soft it is so he can pick it up and walk around/ won’t bash things in the house, but tough enough so he can play with it too! Plus the hole is just the right size so the game isn’t too easy or too hard 😃 yogi says thank you very much

17 avril 2025
Avis spontané

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