Absolutely awful customer service. Had to make a late amendment to a booking, knew with previous experiences a refund wouldn’t be possible so asked for the booking to be moved to another dat... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Whether you're looking to join your local 5-a-side, 6-a-side, or 7-a-side league or making a booking at your local pitch, we've got you covered! PlayFootball is a company with a clear purpose: To help more people play more football more often.
Coordonnées de contact
Royaume-Uni
- playfootball.net
4,2
Bien
150 avis
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Reply to review but still no acknowledgement that their error left me out of pocket
Further to my previous review of 16th September, I have just received a reply from Playfootball.net and as I am unable to respond to it, I am writing another review to give that response.
You address the lack of correspondence and my "disappointment", but you ignore the expense that was wasted in travelling to the venue. I do not work in London. I travel in specifically to play.
Why is the expense ignored? You ought to look back at the multiple attempts to contact you that I made and come back to me so this can be addressed.
25 août 2025
Avis spontané
Réponse de PlayFootball
Hi Rob,
Thank you for taking the time to reply to us, we did not omit the expense – rather, it was resolved at the time of the issue.
But, as you’ve raised it: due to the travel costs cited, our League Manager offered a refund to help cover that expense at the time of this issue. This was agreed and communicated with your Team Manager (Dom), who we did not hear any ill-will from.
This was on top of the game fee your team had paid being reallocated to your rearranged fixture, which happens to all fixtures in circumstances out of our control, such as this one.
As for the lack of communication/speed of which, we would like to again apologise for that. If you would like to discuss further with the respective League Manager, please do fill in a ticket and we'll flag it for them as soon as it comes in.
Regards,
- The PlayFootball Team
Great experience
Playing at City Academy has been great. Play Football do a good job at keeping the league exciting and Dom is really helpful with anything we need.
13 octobre 2025
Avis spontané
Réponse de PlayFootball
Hi Finn,
Thank you for the review on our City academy site! As well as the kind words on Dom, will make sure they get back to him!
- The PlayFootball Team
Oli has been fantastic and is always…
Oli has been fantastic and is always responsive and accommodating
14 novembre 2025
Avis spontané
Réponse de PlayFootball
Hi Joe,
Thank you very much for the kind words about Oli, will make sure they get back to him.
- The PlayFootball Team
Return to football
Just got back into playing competitive football and I really enjoyed playing at play football, the facilities were great, the ref and staff were good as well. Would recommend playing here.
13 novembre 2025
Avis spontané
Réponse de PlayFootball
Hi Paul,
We are over the moon to be the ones hosting you getting back into competitive football! we strive to have the best facilities, staff and refs, so very glad you feel our services are great. Thank you.
- The PlayFootball Team
Had a team in their league for a few…
Had a team in their league for a few seasons now, well run/excellent venue.
13 novembre 2025
Avis spontané
Réponse de PlayFootball
Hi Sir/ Madam,
We are very happy to have you playing in our leagues, and are chuffed you have been enjoying them, Thank you!
- The PlayFootball Team
York Ladies Team
I play for a ladies team in York, the league is well ran with decent refs and competitive. Would recommend if you’re looking for a women’s football league.
10 novembre 2025
Avis spontané
Réponse de PlayFootball
Hi Mandy,
Thank you for the positive review on our ladies teams in York! Very glad to hear our services are being enjoyed by everyone, it's all we can ask for!
- The PlayFootball Team
Best place to play 6 aside
Best place to play 6 aside. Great competition and games all year round
12 novembre 2025
Avis spontané
Réponse de PlayFootball
Hi Harrison,
Thank you for the review! so glad you enjoy the competition each week.
Thank you!
- The PlayFootball Team
Great organisation
Great organisation, quality referees (shout out Dave at Littledown) gets the lads out mid week, enjoy the social!
12 novembre 2025
Avis spontané
Réponse de PlayFootball
Hi Mike,
Thank you very much for the review. Glad to hear your getting out every week with the lads because of our leagues - that's the whole point! Will make sure Dave knows of the shoutout, so thank you!
- The PlayFootball Team
Do not sign up
Do not sign up. Such a bad company, terribly run and out to get ur money in anyway possible. This is not worth the effort and the admin. Would definitely stay away dealing with them was an absolute nightmare. Look around and you will find plenty of similar comments.
1 octobre 2025
Avis spontané
Réponse de PlayFootball
Hi Zac,
We’re sorry to hear that you feel this way about your experience. We understand how frustrating it can be when things don’t run as smoothly as expected, but the situation you’ve described isn’t reflective of how our leagues typically operate.
While we know this wasn’t the right experience for you, most teams have a positive and reliable time with us, and we’re always working to make our processes clearer and easier for everyone. We appreciate you taking the time to share your feedback.
– The PlayFootball Team
Team recently joined the 6-a-side…
Team recently joined the 6-a-side league at the Cambridge Abbey. The pitch was refurbished not long ago and is in great condition - really nice to play on. The matches are competitive. The league manager, Arron, has been helpful and very communicative regarding any adjustments to games (e.g. kick off times).
5 novembre 2025
Avis spontané
Réponse de PlayFootball
Hi CL,
Glad to have you and your team join us at our Cambridge Abbey site. We do pride ourselves on offering the best pitches in the industry so very glad you are enjoying them! Thank you for the kind words on Arron, he will be hearing them.
- The PlayFootball Team
Play football York
Played in the leagues at play football in York for over 10 years and always found it competitive and well ran by Oli.
11 novembre 2025
Avis spontané
Réponse de PlayFootball
Hey Man!
10 years is truly incredible. We can't thank you enough for that level of loyalty. glad you enjoy the competition week in, week out. Oli will hear from us about the kind words have said, so thank you.
- The PlayFootball Team
York Site
York site is well organised with good quality pitches. Would recommend to others.
11 novembre 2025
Avis spontané
Réponse de PlayFootball
Hi James,
We pride ourselves on the service and quality we provide, so thank you very much saying the same! We thank you.
- The PlayFootball Team
Cambridge Abbey 6 a Side
Been playing in the new Cambridge league for a few weeks now. Arron Johnson our league manager has been a great help. Really enjoying it so far
11 novembre 2025
Avis spontané
Réponse de PlayFootball
Hi Luke,
Glad to have you on board at our Cambridge site! very Glad Arron has been able to assist you well, he will be hearing about these kind words. Glad you're having a good time.
- The PlayFootball Team
Cambridge Abbey 6aside
Set up a new team that plays in the Cambridge Abbey 6aside League. Arron has helped us a long the way and we’ve loved being part of the league. Facilities are great, the ref is a good guy, the online portal is informative and easy to use, payments are done automatically. No stress or drama we just receive our kick off time and turn up and ply each week! If we do ever have any issues Arron is always on the end of the phone to help us out.
11 novembre 2025
Avis spontané
Réponse de PlayFootball
Hi JM,
Thank you very much for signing up to our Cambridge Abbey leagues! Arron will be hearing the kind words you have said here, thank you. We pride ourselves on the facilities and customer ease, so very happy they have been great for you. Thank you very much JM, Good luck to your team in your league!
- The PlayFootball Team
Great leagues
Played in the league for years and keep renewing season after season. Really well organised and strong officials
11 novembre 2025
Avis spontané
Réponse de PlayFootball
Hi Lewis,
Very glad to have you and your team showing up season after season, we thank you for the loyalty. we pride ourselves on the service we provide, so very happy to hear it is up to a high standard for you.
- The PlayFootball Team
Booking a pitch for some other *****
Been going week in week out for a little while and it’s normally okay. Thing is they suddenly cancelled our game because some people were threatening to kick off if they tried to move them. Instead of doing something like calling the police etc (I think these people were friends of the organisers) they allowed 3/9 games to be cancelled that night. No communication to us and we all. Turned up. This is Guildford by the way if anyone is wondering. And the cheek for the organisers to say “we might get your money back for this”
11 novembre 2025
Avis spontané
Réponse de PlayFootball
Hi Charlie,
Thanks for taking the time to leave a review. We’ve investigated further and can confirm first and foremost your team will be receiving a full refund, as will all teams impacted by this anomaly scenario.
We were informed that a group of people had managed to book the pitches when they were in fact unavailable. On-site security were on hand and after being threatened themselves, they chose to allow those bookers to see out the booking, rather than escalating the situation for all involved.
The technical issue which saw the booking made for by that group on our website has been resolved straight after the incident, meaning this will not happen in the future.
Kind Regards,
Team PlayFootball
Great service in Nottingham
League organisers work with teams to make leagues competitive - great service from Oli in Nottingham👍
11 novembre 2025
Avis spontané
Réponse de PlayFootball
Hi Ben,
Chuffed to hear you have only had great service from Oli and other members of staff in our Nottingham leagues. Thank you!
- The PlayFootball Team
Great Facilities and helpful staff
We have a regular, weekly booking with PlayFootball. Great facilities, staff always on hand to help. Website is really easy to access and user friendly. Thanks guys, keep up the good work.
4 novembre 2025
Avis spontané
Réponse de PlayFootball
Hi Harry,
thank you for the kind words. We pride ourselves on the standard of facility and services we provide, so very glad to hear you feel the same.
- The PlayFootball Team
Been playing in the Nottingham leagues…
Been playing in the Nottingham leagues for about 2 years now and it’s been brilliant, except for some occasions with refs but that always happens with Football.
Always had good contact with Oli from PlayFootball, very helpful and always on hand to handle any enquiries or just to help out with players etc.
Thanks for your Services.
11 novembre 2025
Avis spontané
Réponse de PlayFootball
Hi Jordan,
So glad you've had great experiences within our Nottingham leagues over the two years you've been playing. That's incredible loyalty! We are very happy Oli has been able to assist you when it's been needed.
Thank you Jordan.
- The PlayFootball Team
Good Service
We have several block bookings for a junior football team and have also used PlayFootball in York for a kids birthday party. Oli is incredibly helpful by email and on the phone and always goes out of his way to assist. No issues at all and more than happy to use them again.
9 novembre 2025
Avis spontané
Réponse de PlayFootball
Hi Dawn,
It's great to hear about how you and your junior football team utilise our pitches and services that's one of the many ways they can be enjoyed. Oli will be hearing about these kind words also, so we thank you and hope to hear from you again.
- The PlayFootball Team
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