PlayFootball Avis 

Had a league team with PlayFootball for over 10 years in York and in Nottingham, excellent customer service and management.

Poor company hard to even get a response automated customer service line. Tried to put on a refund request the website is broken and crashes. We had a booked a pitch at Mile End. We was given pitch 7 which when we turned up had no goals and the pitch had holes in it. We went to Mile End leisure centre to complain, however they stated This is run by play football, they have had to lock the gates because the pitch was unsuitable and a health hazard. Any complaints needed to be directly contacted to playfootball.

Terrible serice. As they keep saying on their phone line "we are the UK's leading football booking service" yet they take 4-8 days to respond to an email. They don't answer questions properly so then another week goes by before you get a reply. Then you may need to change one date and another week goes by. You can't speak to them on the phone. It's a joke. You need same day responses for pitch bookings. Awful, but they seem to have a monopoly on this!

Just to echo all the other complaints, 0 customer service, absolutely no chance of block booking a venue. Supposedly you get an answer within 48hours, been waiting nearly 3weeks and still no answer. The website is terrible and you can’t actually make a booking, no calendar etc absolute joke of a company

Terrible customer service they don’t respond to queries or answer phone calls

It is impossible to make an inquiry over the phone. All the options available ultimately refer you to the website. I still don't know what looks like speak to an agent on the phone. After four calls no one picked up the call. The last call I experienced 43 minutes waiting time and I gave up.

I have visited different venues in order to get face to face information regarding long term bookings. Nobody seems to be able to provide any information and the most frustrating thing is, that they refer you to the website! So you find yourself running in circles.
Apparently there's a person in charge of bookings AKA Kieran. However you'll never get a direct number or email for this person.
It's the person to deal with bookings but apparently he's not approachable. What a paradox!
The service it's simply mediocre or non existent.

Booked a pitch for an hour on a Saturday lunchtime a few weeks back. Realised on the Wednesday prior that we weren't going to get enough players, so cancelled the booking. As it was more than 48 hours before the booking were due to take place, I expected a full refund. But have received nothing. Emailed the venue - nothing. Emailed playfootball.net - nothing. It's been 3 weeks, and I am £30 down because of this cowboy company. And there is no evidence of my cancellation request because their email system is a joke (i.e. emails only sporadically get sent) and they conveniently still list a cancelled booking as "booked" on your online account, so I cannot make a chargeback on my credit card because that requires evidence that isn't there. Feels like it's all been set up this way on purpose. Shocking company.