Ordered the 6 foot wave slide as my Husband is building a play area for our son’s birthday. The slide turned up without any form of packaging (just a a delivery sticker on the back of the slide) and... Voir plus
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Lisez les avis des autres
Originally didn’t have the greatest of experiences with a product I have purchased and then with the customer service after raising my issues. But then I received a phonecall from Emma who not onl... Voir plus
L'entreprise a répondu
Kaya at Plum Play was super helpful at resolving our issues & helping us order replacement parts (the wind blew our playset over before we’d managed to concrete it in, damaging various pieces). She t... Voir plus
L'entreprise a répondu
I ordered 2x replacement button pins for my daughter’s scooter. I had trouble with them falling out and couldn’t find anything online. In a last ditch attempt I contacted customer service to check if... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Plum Play UK
Écrit par l'entreprise
Plum Play are the active play specialists providing the fuel for active imaginations to flourish and grow.
Teaching balance and co-ordination in physical play and giving presence to a pretend but fun-filled fantasy world, activity toys provide the playground for a cherished childhood.
From trampolines to role play, swing sets to scooters, Plum has the toys for boys and girls of all ages, be they 18 months or 18 years.
The benefits of active play are profound as children begin to develop their physical skills, self-confidence and make sense of the world around them. Plum activity toys nurture curiosity and creativity in a safe and fun environment, allowing children the freedom of play and parents peace of mind.
Teaching balance and co-ordination in physical play and giving presence to a pretend but fun-filled fantasy world, activity toys provide the playground for a cherished childhood.
From trampolines to role play, swing sets to scooters, Plum has the toys for boys and girls of all ages, be they 18 months or 18 years.
The benefits of active play are profound as children begin to develop their physical skills, self-confidence and make sense of the world around them. Plum activity toys nurture curiosity and creativity in a safe and fun environment, allowing children the freedom of play and parents peace of mind.
Coordonnées de contact
The Cliff, Middle St, Ingham, LN1 2YQ, Lincoln, Royaume-Uni
- plumplay.co.uk
3,4
Moyen
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Efficiently dealt with my query
Efficiently dealt with my query, responding in good time with helpful information and a resolution.
31 juillet 2025
Avis spontané
Réponse de Plum Play UK
Hello Angela,
Thank you for your kind feedback! We're really pleased to hear that your query was handled efficiently and that you received a timely and helpful resolution.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Kind Regards
Plum Play review team
Professional and quick
I needed a spare part for my trike and the service provided by Amm was very timely, helpful and polite. The issue was sorted very quickly and delivery was prompt. Thanks!
21 juillet 2025
Avis spontané
Réponse de Plum Play UK
Hello Lauren,
Thank you so much for your kind feedback!
We're really glad to hear that you had a positive experience and that Ann was able to assist you promptly. It's great to know the issue was resolved quickly and that your delivery arrived on time.
If you ever need anything else, don't hesitate to reach out!
Kind Regards
Plum Play review team
Very poor service
Very poor service. Open the box and assembled the sand pit bench to find out the wood is scuffed up and has mold. Emailed several times for replacement parts with no success or help. Asking to go to vendor twice and vendor telling to contact customer service. Horrible experience. Not much help from customer service Ann
30 juillet 2025
Avis spontané
Réponse de Plum Play UK
Hello Brij,
I'm very sorry to hear about your recent experience and the condition in which you received your sandpit bench, this is certainly not the standard we expect.
I can see that we advised we are currently out of stock of the parts needed and recommended to contact the retailer you purchased this from, who will be able to provide a replacement or a refund. I am sorry if this was not your preferred solution.
If there is anything else you require assistance with in the meantime, please do not hesitate to reach out.
Kind Regards
Plum Play review team
Customer Service was great
Customer Service was great. They helped me to order the correct part and it was despatched and delivered quickly.
10 juin 2025
Avis spontané
Réponse de Plum Play UK
Hi there,
Thank you for your kind words! We're glad our Customer Service team could assist you in ordering the right part and that everything arrived quickly. If you need anything else, we're always happy to help!
Kind Regards
Plum Play review team
Missing Instructions
Had to get in touch because the instructions were missing from the box. Ann was extremely helpful, locating my order so that she knew exactly which instructions were needed. She then emailed them over immediately. Ann was very professional, thorough & polite
29 juillet 2025
Avis spontané
Réponse de Plum Play UK
Hi Colette,
Thank you for your feedback! We're sorry the instructions were missing, but we're so pleased Ann was able to help quickly and professionally. It's great to hear she made the process smooth and stress free, your kind words mean a lot!
Kind Regards
Plum Play review team
Customer service was excellent
Customer service was excellent! Fast and efficient. Spare part was sent out quickly and Kaya was fabulous with helping with my enquiry. Thank you
23 juillet 2025
Avis spontané
Réponse de Plum Play UK
Hello Chloe,
Thank you for the wonderful feedback! We're so glad to hear you had a great experience with our customer service. Kaya will be thrilled to know she was able to help, your kind words mean a lot.
We're always here if you need anything!
Kind Regards
Plum Play review team
Great customer services
Zoe handled my request for a replacement 3in 1 swing seat very efficiently. Zoe was most helpful and attentive and is a credit to the company
25 juillet 2025
Avis spontané
Réponse de Plum Play UK
Hi Steven,
Thank you for your lovely feedback! We're so pleased to hear that Zoe provided such efficient and attentive service. We'll be sure to pass on your kind words!
Kind Regards
Plum Play review team
Great quality
Great quality. Good price. Kids really happy with it. Easy for us to put together in a day even though it was an activity centre slide climbing frame and double swing set in one! Delivery was quick and ordering simple from freemans. Would highly recommend plum for all kids outdoor climbing frames.
25 juillet 2025
Avis spontané
Réponse de Plum Play UK
Hello Angela,
Thank you so much for your kind words! We're thrilled to hear that the activity centre was a hit with your kids and that assembly went smoothly. It's great to know you found the ordering and delivery process easy too. We really appreciate your recommendation of Plum – happy playing!
Kind Regards
Plum Play review team
Part of Item delivered was broken.
Part of Item delivered was broken.
Contacted company via the support ticket as per their website - yet no reply. This was over a week ago.
What is the reason to not replying? Do they have that many complaints and product issues that they are unable to respond??
I’m not impressed by the mediocre customer care and Won’t be using again.
26 juillet 2025
Avis spontané
Réponse de Plum Play UK
Good Afternoon,
We sincerely apologise for the delay and to hear about the issue with your delivery, we completely understand your frustration.
I’ve tried to locate your message in our system, but unfortunately I’m unable to find it as no ticket number or order information was provided. Please may I kindly ask that you raise a new request, mark this for the attention of Courtney and I’ll make sure your case is prioritised and resolved as quickly as possible, we’re committed to making this right.
Kind Regards
Plum Play review team
Great climbing frame, great customer service
Brilliant climbing frame, and not to difficult to assemble. However did notice our slide had a split in it. I contacted plum customer service and got a response within an hour. They are now sending out a replacement slide. Very satisfied with my experience.
24 juillet 2025
Avis spontané
Réponse de Plum Play UK
Hey Natalie, thanks so much for the kind words, i'll past your message on to the CS team :)
Excellent company with quality products
Excellent to find a genuine UK based company with actual human beings handling customer enquiries - both on the phone and by email. Their children’s swings are well-made from good quality timber and solid heavy duty fixtures. Would highly recommend this company. I’ve given 4 stars instead of 5 because our original order came without some key parts (it wasn’t clear that I would need 2 additional hangers for the seat I had ordered) and there was a slight delay in sorting out and sending the parts out, but nothing major.
14 juillet 2025
Avis spontané
Réponse de Plum Play UK
Hi Susan,
Thank you so much for your kind words and thoughtful feedback! We're delighted to hear that you're happy with the quality of our swings and materials.
We really appreciate your recommendation and your honest review, it helps us improve. We hope your swing brings lots of fun and happy memories!
Kind Regards
Plum Play review team
Fantastic service with Plum
Fantastic service with Plum, wish I could say the same for the delivery service man they use who was rude and had no customer service skills. The equipment is well made and my girls love it! Sturdy and easy to build without the instructions.
17 juillet 2025
Avis spontané
Réponse de Plum Play UK
Hi Hana,
Thank you for taking the time to share your experience! We’re thrilled to hear that you’re happy with the quality of the equipment and that your girls love it. We always aim to deliver products that are sturdy, easy to assemble, and built to last.
If you have any further questions or need assistance, don’t hesitate to reach out!
Kind Regards
Plum Play review team
Thank you for following up.
Thank you for following up.
I really appreciated the support I received – the team was prompt, helpful, and resolved my query efficiently.
Thanks again for your assistance!
30 juin 2025
Avis spontané
Réponse de Plum Play UK
Hello Cath,
We're so glad to hear that our team was able to resolve your query efficiently and that you felt supported throughout the process. We’re always here to help, and it’s great to know we met your expectations.
If you ever need further assistance, don’t hesitate to reach out again. We're happy to help anytime!
Kind Regards
Plum Play review team
Fast acting and highly professional and…
Fast acting and highly professional and understanding
11 juillet 2025
Avis spontané
Réponse de Plum Play UK
Hello Laura,
Thank you so much for your kind words! We always strive to provide the best service possible, and it's great to know that we met your expectations.
If you ever need anything in the future, don’t hesitate to reach out. We're here to help!
Kind Regards
Plum Play review team
trampoline
excellent product this is the 1st time i have used Plum play i will definately use them again
the trampoline looks very expensive where as i thought it was very good value for money
25 mai 2025
Avis spontané
Réponse de Plum Play UK
Hi Wendy,
We're thrilled to hear that your first experience with Plum Play has been a positive one. It’s fantastic to know that you feel the trampoline offers great value for money, especially considering how high quality it is!
We look forward to serving you again in the future!
Kind Regards
Plum Play review team
Great products
1 juillet 2025
Avis spontané
Réponse de Plum Play UK
Hello Mychiel,
Thank you for your wonderful feedback! We're so glad you're happy with our products.
If you ever need assistance or have any questions, feel free to reach out. We’re here to help!
Kind Regards
Plum Play review team
Helpful customer care
Helpful customer care, prompt response to queries and good timeframe for delivery.
3 juillet 2025
Avis spontané
Réponse de Plum Play UK
Hello Kevin,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer care team, and that your queries were addressed promptly. We're also happy to know that the delivery time met your expectations!
Kind Regards
Plum Play review team
Great after sales customer service from Zoe
Reported a fault for a Gobbler scooter we purchased for our daughters birthday. The team at Plum were very quick to sort out a resolution. Big thanks to Zoe who ensured the right replacement part was arranged.
15 juillet 2025
Avis spontané
Réponse de Plum Play UK
Hi Mr Brook,
Thank you for sharing your experience with us! We're so glad to hear that the issue with the Globber scooter was resolved quickly and that Zoe from our team could assist you in getting the right replacement part. We’ll make sure to pass on your kind words to her!
If you ever need anything else, whether it's for future support or any other questions, don’t hesitate to reach out. We’re always here to help!
Kind Regards
Plum Play review team
Poor Communication & Service
I’m absolutely appalled with the service and communication from Plum Play. We spent over £500 on a high-spec trampoline less than 3 years ago, which should’ve been a long-term investment for our family. Shockingly, one of the rod poles snapped while our children were using it – a major health and safety issue that could have ended very differently.
We ordered a spare part from Plum’s website and paid for next-day delivery. Three weeks passed with no sign of the part, and only when I chased them did they inform me it was out of stock and refunded me. No communication whatsoever in the meantime. I then emailed asking how to obtain the part, and was told I could order it directly. I did – and again paid for delivery – only to receive half a rod.
When I called customer service, I was met with rude and dismissive staff who told me I had to pay again for the second half – even though their website and sales team confirmed the price I paid was for the full rod. After pushing back, they then claimed no parts were available and the only option was to pay delivery fees to return the half they sent me! Unbelievable.
After escalating the issue, I spoke with Courtney from management who, to her credit, was understanding, apologised, and refunded me, and said I could dispose of the incomplete part. However, this didn’t change the fact that we are now without a trampoline – in the height of summer – through absolutely no fault of our own.
Courtney kindly offered a discount on a new trampoline, which was not ideal but I understand there are no alternative options. However, the discount offered was only £30 cheaper than what I can get for the same product from several other retailers. I explained this – and have received no response to date.
Communication has been slow throughout and I’ve constantly had to chase responses, all whilst my daughters have been without a trampoline. For a product advertised with a 5-year guarantee on parts, Plum Play’s inability to provide a critical safety part and their appalling handling of this situation is unacceptable.
Avoid this company – they do not stand by their products, and their customer service is shockingly poor. I expected better for the price paid and the risk to my children’s safety.
In response to Plum Play’s reply:
Thank you for your response, but I must clarify that this matter is far from resolved.
While I appreciate Courtney’s polite handling and the refund for the incorrect part, we are still without a trampoline — despite having purchased a premium product less than three years ago, with a 5-year parts guarantee.
Courtney explained that a larger discount on a replacement trampoline isn't possible as it would result in a financial loss for Plum Play. Yet you're asking me, the customer, to accept that loss — despite your product failing, your inability to provide spare parts, the significant delays and miscommunication, and a serious safety concern for my children. That is simply not acceptable. Offering a discount which I can beat through other retailers is not a resolution; it's a weak gesture that shifts all the burden onto the customer.
Acknowledging poor service is a start, but it doesn’t resolve the situation. I am still left with no trampoline, no adequate compensation, and no real accountability from your side.
Please don’t consider this issue closed until a fair and reasonable solution is offered.
4 juillet 2025
Avis spontané
Réponse de Plum Play UK
Hello Nicole,
Thank you for taking the time to share your experience. I’m truly sorry to hear about the series of issues you’ve faced and the understandable frustration this has caused. I would like to assure you that we take product safety and customer satisfaction very seriously.
It’s clear that the delays, lack of proactive communication, and confusion around the replacement part only compounded the situation. I also want to sincerely apologise for the poor customer service experience you described—this is not the standard we aim to uphold. However, I'm glad to hear that Courtney was able to offer some resolution.
Your feedback has been shared with our operations and customer care teams so we can identify where internal processes must improve—especially in terms of stock communication, escalation handling, and service tone.
Once again, I apologise for your experience and thank you for bringing it to our attention so thoroughly. I appreciate your patience, and we hope to regain your trust.
Best Wishes,
Plum Play review team
Crooks
I sent the item back to you over a month ago and I’m still waiting for my refund!!
Poor communication (none existent).
Telephone number given doesn’t work.
Give me my money back now!
6 juillet 2025
Avis spontané
Réponse de Plum Play UK
Hello Amie,
We understand your frustration and sincerely apologise for the delay. However, I can see that your refund has already been issued and the Customer Experience Manager has reached out to you directly via email.
With regards to our contact number, you can reach us on 03448805302 option 3 which is open between 9am - 4pm.
Again, my sincerest apologies for the delays and issues experienced.
Best Wishes,
Plum Play review team
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