Originally didn’t have the greatest of experiences with a product I have purchased and then with the customer service after raising my issues. But then I received a phonecall from Emma who not onl... Voir plus
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Lisez les avis des autres
Kaya at Plum Play was super helpful at resolving our issues & helping us order replacement parts (the wind blew our playset over before we’d managed to concrete it in, damaging various pieces). She t... Voir plus
L'entreprise a répondu
I ordered 2x replacement button pins for my daughter’s scooter. I had trouble with them falling out and couldn’t find anything online. In a last ditch attempt I contacted customer service to check if... Voir plus
L'entreprise a répondu
Awful company, received swingset which had severe cracks in the wood which we were told was normal, we were told a replacement would be sent which we waited and waited for so in the end asked for a... Voir plus
À propos de l'entreprise
À propos de Plum Play UK
Écrit par l'entreprise
Plum Play are the active play specialists providing the fuel for active imaginations to flourish and grow.
Teaching balance and co-ordination in physical play and giving presence to a pretend but fun-filled fantasy world, activity toys provide the playground for a cherished childhood.
From trampolines to role play, swing sets to scooters, Plum has the toys for boys and girls of all ages, be they 18 months or 18 years.
The benefits of active play are profound as children begin to develop their physical skills, self-confidence and make sense of the world around them. Plum activity toys nurture curiosity and creativity in a safe and fun environment, allowing children the freedom of play and parents peace of mind.
Teaching balance and co-ordination in physical play and giving presence to a pretend but fun-filled fantasy world, activity toys provide the playground for a cherished childhood.
From trampolines to role play, swing sets to scooters, Plum has the toys for boys and girls of all ages, be they 18 months or 18 years.
The benefits of active play are profound as children begin to develop their physical skills, self-confidence and make sense of the world around them. Plum activity toys nurture curiosity and creativity in a safe and fun environment, allowing children the freedom of play and parents peace of mind.
Coordonnées de contact
The Cliff, Middle St, Ingham, LN1 2YQ, Lincoln, Royaume-Uni
- plumplay.co.uk
3,4
Moyen
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
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Got back to me very quickly after the…
Got back to me very quickly after the bank holiday
26 août 2025
Avis spontané
Réponse de Plum Play UK
Hello Julie,
Thank you for your kind words! We're really glad we could get back to you quickly after the bank holiday.
If there’s anything else you need, please don’t hesitate to reach out.
Kind Regards
Plum Play review team
This was big investment between myself…
This was big investment between myself and my daughter for her two sons. Both have additional needs. I ordered on line on the Sunday. At first I sent the wrong house number. I emailed later to explain this. My email was picked up straight away. My mistake was quickly rectified by Kaya. The order came to our surprise the following day. It was packaged really well. We are going to get some help to put it up as its a large piece of outdoor play setup. I can't wait for the boys to be able to use it. Great customer service.
18 août 2025
Avis spontané
Réponse de Plum Play UK
Hi Amanda,
Thank you so much for sharing your experience with us. It’s wonderful to hear that Kaya was able to quickly assist with your order details and that everything arrived safely and sooner than expected!
We hope the boys have an amazing time enjoying the new play setup once it’s all assembled. If you need any further assistance along the way, please don’t hesitate to reach out.
Kind Regards
Plum Play review team
Lovely play equipment
Lovely, long lasting pay equipment. Leaking liner for water table replaced with no fuss
1 août 2025
Avis spontané
Réponse de Plum Play UK
Hello Louise,
Thank you for your kind words! We’re delighted to hear that you’re enjoying your long-lasting play equipment and that the water table liner replacement was handled smoothly.
If there’s ever anything else you need, please don’t hesitate to get in touch.
King Regards
Plum Play review team
Quick reply and straightforward answer
Quick reply and straightforward answer
Thanks!
22 août 2025
Avis spontané
Réponse de Plum Play UK
Hi Craig,
Thanks so much for your feedback! I’m glad we could help quickly and clearly.
If you need anything else, just give us a shout!
Kind Regards
Plum Play review team
Ordered a spare part for our trampoline…
Ordered a spare part for our trampoline - speedy and efficient service
28 août 2025
Avis spontané
Réponse de Plum Play UK
Hi Anna,
Thank you for your kind words! We’re glad to hear you found our service speedy and efficient.
If you need anything else in the future, just let us know—we’re always happy to help.
Kind Regards
Plum Play review team
Great customer service
The double swing arrived very quickly but, unfortunately, a couple of parts were missing from the package. This may have happened in transit as the box with the smaller parts was damaged on delivery.
However, Plum Play sent replacement parts very quickly so I am a happy bunny and the grandchildren will be even happier!
21 août 2025
Avis spontané
Réponse de Plum Play UK
Hello Ken,
Thank you for taking the time to share your experience with us.
I’m sorry to hear that some parts were missing on arrival. That said, I’m really glad our team was able to get the replacements out to you quickly and that everything is now sorted.
If there’s anything else we can help with, please don’t hesitate to get in touch!
Kind Regards
Plum Play review team
Quick response
Got a response quickly about a bike/scooter replacement part, for a bike that we purchased ~3 years ago. It is great to be able to fix it and our kids will be happy when it works again.
28 août 2025
Avis spontané
Réponse de Plum Play UK
Hello,
Thank you for your kind words — we’re so pleased we could help with the replacement part for your bike/scooter!
It’s great to hear that even after a few years, you’re still getting good use from the product, and we’re really happy we could assist in keeping it going. We hope your kids enjoy having it back in action very soon!
If you need anything else in the future, please don’t hesitate to reach out — we’re always here to help.
Kind Regards
Plum Play review team
a good quality product let down be lack of thought and poor after sales service.
The quality of the swing set is very good, this is the second we have had from Plum Play. Assembly is relatively simple for two people however the set I ordered was supposed to be for 3 years upwards.
However the set came with 2 swings that are not adjustable and therefore too high off the ground for my 5 year old grandson to use without being lifted on and he is not a small child. How a 3 year old is supposed to use the set is beyond me.
The older swing I bought had an adjustable seat height and even in the email I was sent for the review it shows that both swings are adjustable. In fact on the web site the adjustable swing seats are cheaper then the fixed ones.
I contacted customer services for support I was told I could return it which meant disassembly another 3 hours and I would have to pay almost £60 to have it collected, plus it had ben assembled so would not go back in the original packaging. I asked for a discount on an adjustable seat and was offered 10% which is a joke therefore I bought an adjustable one for half the price on Amazon.
Basically a good quality product let down be lack of design thought and poor after sales service.
11 août 2025
Avis spontané
Réponse de Plum Play UK
Hello Thomas,
Thank you for taking the time to share your experience with your recent swing set purchase. We truly appreciate your continued support as a returning Plum Play customer.
I'm glad to hear you were able to find an alternative adjustable seat that worked for your needs, and we’re sorry we couldn’t provide a more satisfactory solution ourselves.
Thank you again for your honest feedback — it’s genuinely helpful as we work to improve both our products and our service.
Kind Regards
Plum Play review team
Great Addition to Our Garden…
The trampoline arrived quickly and was easy enough to build with the help of my husband. It is sturdy and a perfect height (was contemplating ordering a separate ladder but glad I didn’t as it is not necessary). Very happy with my purchase and would buy from Plumplay again!
14 juillet 2025
Avis spontané
Réponse de Plum Play UK
Hello Victoria,
Thank you so much for your kind review — we’re thrilled to hear you’re happy with your new trampoline!
It’s great to know it arrived quickly, was easy to assemble, and that it’s the perfect height for your needs. We love hearing that our products are bringing enjoyment and meeting expectations.
We truly appreciate your support and look forward to welcoming you back to Plum Play in the future!
Kind Regards
Plum Play review team
DO NOT ORDER!!!
DO NOT ORDER!!!
This is a scam in my experience, I ordered a trampoline.
I contacted plum when they had claimed it has been delivered. The delivery driver had also falsely signed for it.
Contact plum and they couldn’t care less saying someone has stole it, and it has been delivered.
They told me to get a crime number before they could take it step further.
I have been to police twice and they have informed me this is not a criminal matter.
I would recommend you try a more reputable Buisness that’s has customer values .
This has been going on for months now.
26 août 2025
Avis spontané
Great customer service
Although the delivery company didn’t deliver one of the boxes. It wasn’t Plumplays fault.
Zoe was very helpful and got the missing box resent asap.
Great customer service.
Thank you
6 août 2025
Avis spontané
Réponse de Plum Play UK
Hi Dawn,
Thank you so much for your kind words and for taking the time to leave your feedback!
I’m really glad Zoe was able to step in quickly and get the missing box resent for you without delay. We’ll be sure to pass your comments on to her — she’ll be delighted to hear them!
Kind Regards
Plum Play review team
Order not dispatched on time
I had an issue where my order hadn't been dispatched. After calling up to find out why I was helped & the issue rectified. I was also given a complimentary refund of delivery cost which I was thankful for.
There shouldn't have been an issue in the first place & if I hadn't rung up then I might still be waiting but I'm impressed with the resolution and the way the matter was handled.
15 août 2025
Avis spontané
Réponse de Plum Play UK
Hello Jay,
We are truly sorry for the initial delay with your order and understand how frustrating it must have been to have to chase it up. While it’s clear this shouldn’t have happened in the first place, I’m really pleased to hear that our team were able to resolve the issue promptly once you got in touch, and that you were happy with how it was handled.
Kind Regards
Plum Play review team
Refusing to collect and refund
Ordered a slide via Argos. It was delivered faulty which has been acknowledged by Plum Play yet after many weeks they still refuse to collect it. They offered to send a new one which we refused we just want a refund as is our right for faulty products. It makes no sense as they would have collected it if we accepted a replacement but refuse a refund. I'm still trying to get Argos to sort out as I paid them and Plum is their 3rd party supplier. I would not order from this company again.
24 juin 2025
Avis spontané
Réponse de Plum Play UK
Hello Caroline,
Thank you for your feedback, and I’m very sorry to hear about the ongoing difficulties you've experienced with your order.
I can see we have since raised an order for some replacement parts to be sent out to you, which have now been delivered and signed for.
I’m truly sorry for the inconvenience and the delay, and we do appreciate your patience. If there’s anything else we can do to assist or help speed up the communication between parties, please don’t hesitate to let us know.
Kind Regards
Plum Play review team
Very professional service
Immediately replied informed that my query was being delt with then next day full set of instructions sent via email as requested great service
13 août 2025
Avis spontané
Réponse de Plum Play UK
Hello Steve,
Thank you for your great feedback!
We're glad we could respond to your query quickly and provide the instructions you needed without delay. If you need anything else, we're always here to help!
Kind Regards
Plum Play review team
Excellent service from pre-order to…
Excellent service from pre-order to delivery from Plum Play UK and the team.
The product was discussed when I called prior to ordering, the telephone support was friendly, proactive and knowledgable, and the updates on delivery were timely and accurate.
Definitely recommend.
18 août 2025
Avis spontané
Réponse de Plum Play UK
Hello Anthony,
Thank you so much for your kind words and thoughtful review!
We're delighted to hear that you had a positive experience from start to finish. We truly appreciate your recommendation and hope you enjoy your new product!
Kind Regards
Plum Play review team
Great product and service
We bought a trampoline and a swing and slide set from them. Good quality. The swing and slide set with a climbing frame looks really sturdy and kids love it. The net from the trampoline ripped slightly so, I emailed their customer service and they were prompt to respond to my email and sent me a replacement net straight away. I could not fault them at all. Very good product and very good customer service.
28 juillet 2025
Avis spontané
Réponse de Plum Play UK
Hello Lois,
Thank you so much for your kind words and for taking the time to share your experience!
We’re delighted to hear that both the trampoline and the swing and slide set have been a hit with your family and especially that the kids are enjoying them! We’re also really pleased that our customer service team could assist you quickly with the replacement net.
Thanks again for your lovely feedback, it truly means a lot to us. Wishing your family many more days of outdoor fun and adventure!
Kind Regards
Plum Play review team
I bought a swing set about 2 years ago…
I bought a swing set about 2 years ago but couldn't install the product as the house move hadn't gone as planned, now when I tried installing the swing set I realised they haven't delivered one side frame, when I contacted them they are charging more than half of the whole swing set cost plus delivery. Very disappointed.
1 août 2025
Avis spontané
Réponse de Plum Play UK
Hello Rashmi,
I’m sorry to hear about your experience and understand how disappointing it must be to discover a missing part after such a long wait, especially given the delays with your house move.
As per our terms and conditions, any missing or damaged parts must be reported within the first two weeks of receiving the goods. This allows us to resolve such issues promptly and ensure that all customers receive complete and functional products. Unfortunately, as this was not reported within the stated time frame, we are unable to provide the missing part free of charge.
We do appreciate that this situation is frustrating, if you'd still like to proceed with the replacement we’ll be happy to arrange this for you.
Kind Regards
Plum Play review team
I don't need this stress
My husband ordered a swing/slide set off plumPlay for my little boy.
The set arrived midweek so we put it into the garage until the Saturday morning when my husband was ready to put this up. When we opened the box there was no fittings and no Instructions included so I attempted to contact plumb however they were closed over the weekend .
Monday morning I contact Plumb and spoke to a really helpful agent explained my situation and she apologised and reasured me that they would send out the correct parts which we would recieve in a couple of days.
The courier arrived on the Wednesday and delivered us 1 box of wood no instructions or fittings included .
Obviously unhappy I told Plumb I don't need this stress and that I Just want my money refunded. I was promised the
Unusable swing set would be collected by courier on wednesday however no-one turned up or had the courtesy of contacting us . I had to chase Plumb again on Thursday morning and I was
reasured it would be collected today.
No-one has turned up again no
communication or nothing ! The company Plumb itself have been lovely
to speak to ( I understand mistakes
sometimes happen) but this is
ridiculous . I Just want this unusable equipment removed from my garage and a product refund! The courier let's this company down they don't even communicate with the customer
7 août 2025
Avis spontané
Réponse de Plum Play UK
Hello Stephanie,
Thank you for taking the time to share your experience, and I’m truly sorry to hear about the ongoing issues you've faced with your order.
While it’s great to hear that our team members have been helpful and polite during your conversations, we fully understand that the repeated delays, missing parts, and lack of courier communication have caused unnecessary stress and frustration.
I can see the Customer Experience Manager has reached out to you directly via email to discuss this further.
Kind Regards
Plum Play review team
Efficiently dealt with my query
Efficiently dealt with my query, responding in good time with helpful information and a resolution.
31 juillet 2025
Avis spontané
Réponse de Plum Play UK
Hello Angela,
Thank you for your kind feedback! We're really pleased to hear that your query was handled efficiently and that you received a timely and helpful resolution.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Kind Regards
Plum Play review team
Professional and quick
I needed a spare part for my trike and the service provided by Amm was very timely, helpful and polite. The issue was sorted very quickly and delivery was prompt. Thanks!
21 juillet 2025
Avis spontané
Réponse de Plum Play UK
Hello Lauren,
Thank you so much for your kind feedback!
We're really glad to hear that you had a positive experience and that Ann was able to assist you promptly. It's great to know the issue was resolved quickly and that your delivery arrived on time.
If you ever need anything else, don't hesitate to reach out!
Kind Regards
Plum Play review team
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