Kaya at Plum Play was super helpful at resolving our issues & helping us order replacement parts (the wind blew our playset over before we’d managed to concrete it in, damaging various pieces). She t... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Awful company, received swingset which had severe cracks in the wood which we were told was normal, we were told a replacement would be sent which we waited and waited for so in the end asked for a... Voir plus
Ordered in good faith Item wasn't delivered following notification. Chased item and was told I would get information, information didn't come. A partial delivery arrived and delivery driver said so... Voir plus
L'entreprise a répondu
I ordered 2x replacement button pins for my daughter’s scooter. I had trouble with them falling out and couldn’t find anything online. In a last ditch attempt I contacted customer service to check if... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Plum Play UK
Écrit par l'entreprise
Plum Play are the active play specialists providing the fuel for active imaginations to flourish and grow.
Teaching balance and co-ordination in physical play and giving presence to a pretend but fun-filled fantasy world, activity toys provide the playground for a cherished childhood.
From trampolines to role play, swing sets to scooters, Plum has the toys for boys and girls of all ages, be they 18 months or 18 years.
The benefits of active play are profound as children begin to develop their physical skills, self-confidence and make sense of the world around them. Plum activity toys nurture curiosity and creativity in a safe and fun environment, allowing children the freedom of play and parents peace of mind.
Teaching balance and co-ordination in physical play and giving presence to a pretend but fun-filled fantasy world, activity toys provide the playground for a cherished childhood.
From trampolines to role play, swing sets to scooters, Plum has the toys for boys and girls of all ages, be they 18 months or 18 years.
The benefits of active play are profound as children begin to develop their physical skills, self-confidence and make sense of the world around them. Plum activity toys nurture curiosity and creativity in a safe and fun environment, allowing children the freedom of play and parents peace of mind.
Coordonnées de contact
The Cliff, Middle St, Ingham, LN1 2YQ, Lincoln, Royaume-Uni
- plumplay.co.uk
3,4
Moyen
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 84 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great communication and speedy responses
13 mars 2026
Réponse de Plum Play UK
Hello Mary,
Thank you for your kind review! We’re really pleased to hear that you were happy with our communication and the speed of our responses.
If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
Kind Regards
Plum Play review team
Poor Customer Service and Quality
Our Nursery children were so excited when we included the Forest Water Run in our outdoor provision. Unfortunately, it broke in two places the first time it was used and Plum Play have refused to provide us with a replacement saying that we were at fault by over tightening the bolts during assembly. So disappointing at every level.
12 mars 2026
Avis spontané
Réponse de Plum Play UK
Hi there,
We’re really sorry to hear about your experience and how disappointing this has been, especially after the excitement it brought to your nursery children.
We have reached out to you directly to resolve this and are keen to work with you to find a suitable solution as quickly as possible. Please do get back to us so we can put things right.
Thank you for bringing this to our attention.
Kind Regards
Plum Play review team
Company charge remote Highland and…
Company charge remote Highland and island shipping rates, but have the most bizarre and ridiculous shipping zones.
Central Glasgow and Edinburgh are considered as 'remote highlands', meaning my small parcel of replacement fabric will cost £21 delivery instead of £6.95.
Avoid due to rip off shipping.
18 mars 2026
Avis spontané
Réponse de Plum Play UK
Hello Gordon,
We’re really sorry to hear about your experience and understand your frustration regarding the shipping charges.
Our delivery pricing is based on postcode zones set by our courier network, which can sometimes include areas that may not seem remote. We appreciate that this can feel unfair, and your feedback is important to us as we continually review our delivery structure.
As we do not have your contact details, please reach out to us and address this for the attention of Courtney so we can assist you with purchasing the part needed and look into this further for you.
Kind Regards
Plum Play review team
Seriously would not use or waste your…
Seriously would not use or waste your money, ordered over £2400 worth of items for a school which we fundraised for via the pta charitiy. Items were delivered in winter and 2 boxes were missing to build the giant tee pee. Plum want us to rebuy the missing boxes rather than just actually sending them out . I’m quite disgusted and massively disappointed as we chose to use a UK family run business which is also quite expensive but lesson learnt there.
I will edit that the two missing boxes have now been delivered - original delivery was December so Courtney has gone above and beyond and is actually a credit to the company as prior to this I spoke to numerous people who all said no.
19 mars 2026
Avis spontané
Réponse de Plum Play UK
Hello,
Thank you for your feedback, and we’re very sorry to hear about your experience. We completely understand how disappointing and frustrating this must have been—especially given the effort that goes into fundraising for a school project.
I can see that our Customer Service Manager has since reached out to you directly, and that the issue has now been resolved. We’re really pleased we were able to put things right for you.
Your feedback is incredibly important to us, and we’ll be using it to review and improve our processes to ensure situations like this are handled more appropriately in the future. Thank you again for bringing this to our attention.
Kind Regards
Plum Play review team
Exceptional Customer Service – Problem Resolved in 24 Minutes!
I had an issue with a part that arrived damaged, and the whole experience with Plum Play’s customer service was exceptional from start to finish. It was really easy to contact the team and attach photos to show what had happened. I received a reply in just 24 minutes, which is incredible.
There were no back‑and‑forth questions, no hassle, and no stress. An apology was given straight away, a replacement order was raised immediately, and the part was delivered to my door without me needing to do anything else. The whole process was handled quickly, kindly and professionally.
The product itself is fantastic — great quality, very easy to put up, and it looks brilliant in the garden. The kids absolutely love it.
Highly recommend both the product and the outstanding customer service.
24 février 2026
Avis spontané
Réponse de Plum Play UK
Hello Sandy,
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that you had such a positive experience with our customer service team. Providing a quick, hassle-free resolution is exactly what we strive for, so it’s fantastic to know everything was handled smoothly and efficiently for you.
It’s also great to hear that you’re happy with the product itself and found it easy to assemble. Most importantly, we love that the kids are enjoying it—that’s what it’s all about!
Thank you again for your recommendation and kind words. It truly means a lot to us.
Kind Regards
Plum Play review team
Kids play table with sand pit and water box
The kids play table with the sand pit one side and water box the other side is decent quality and very well priced. Around half of the pieces didn't come with the holes pre-drilled, so there was a bit of measuring and drilling required, but it was ok. For someone who's not a DIYer, this might be a problem. The warranty registration process didn't include the item I bought (at least not as named on the box), so I picked the closest sounding thing and warranty registration was confirmed. So whilst a couple of issues, can't complain really, as the table is cheap as chips, sturdy and made of proper solid wood.
13 mars 2026
Avis spontané
Réponse de Plum Play UK
Hello,
Thank you for your detailed review!
We’re really pleased to hear that you found the play table to be sturdy, good quality, and great value for money—that’s exactly what we aim for. It’s also great to know it’s serving its purpose well.
We’re sorry to hear about the issue with some of the pre-drilled holes. We understand that this could be frustrating, especially for those who aren’t as confident with DIY, and we appreciate you taking the time to point it out. Your feedback is very helpful and will be shared with our product team to help improve the assembly experience.
We also apologise for the confusion around the warranty registration process. That’s certainly something we can make clearer, and we’re glad you were still able to register your product successfully.
Thanks again for your honest feedback—it really helps us improve!
Kind Regards
Plum Play review team
Fast prompt reply to my question with…
Fast prompt reply to my question with relevant material attached
11 mars 2026
Avis spontané
Réponse de Plum Play UK
Hi Darren,
Thank you for your great feedback! We’re really pleased to hear you found our response quick and helpful, and that the information provided was useful. Don’t hesitate to reach out if you need anything else—we’re always happy to help!
Kind Regards
Plum Play review team
Great customer service
Great customer service, a small part was broken on purchase and Kaya sent out a replacement very quickly.
9 mars 2026
Avis spontané
Réponse de Plum Play UK
Hello Calum,
Thank you so much for your kind words! We’re really glad Kaya was able to sort things out quickly for you. If you ever need anything else, we’re always here to help.
Kind Regards
Plum Play review team
Réponse de Plum Play UK
Hello,
Thank you for your lovely feedback! We’re really pleased to hear that you found the team friendly, knowledgeable and helpful.
We really appreciate you taking the time to share your experience.
Kind Regards
Plum Play review team
The item arrived in an open and…
The item arrived in an open and battered box ...the tape wasn't even stuck down... ..the delivery driver stood my wooden swing poles up against my wall outside my front door in the rain and was prepared to leave them there until I asked if he would put them inside my front door for me as I was carrying a baby at the time.Very disappointing as this was a birthday gift costing just short of £200 and delivery for this item cost me £15 so I would have expected better service .
9 février 2026
Réponse de Plum Play UK
Hello Lorraine,
Thank you for your feedback. I’m really sorry to hear that your order arrived in this condition and that the delivery experience was so disappointing, especially as this was an important birthday gift.
The item should certainly not have arrived in an open or damaged box, and we understand how concerning that must have been to see. I’m also very sorry to hear about the way the delivery was handled.
Your comments will be passed on to both our warehouse and delivery partners so this can be investigated and improvements can be made. This is not the level of service we aim to provide, especially when you have paid for delivery.
If the item itself has been affected in any way, please do get in touch with our customer service team so we can help put things right for you.
Thank you again for bringing this to our attention, and we’re sorry for the disappointment caused.
Kind Regards
Plum Play review team
Really terrible experience
Really terrible experience.
I ordered a trampoline and have been
Waiting for it to be picked up as a return for 3 weeks. The courier has still not been. The company keep telling me
It will be picked up. Useless service
And I’m 300 pounds out of pocket
26 février 2026
Avis spontané
Réponse de Plum Play UK
Hello Rebecca,
I’m really sorry to hear about your experience and the frustration caused by the delay in collecting the trampoline. I completely understand how disappointing it must have been to wait so long for the courier.
I can see our customer service team has already processed your refund, which you should have received by now. That said, the delay you experienced with the collection is certainly not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
Thank you for bringing this to our attention, and again, we’re very sorry for the trouble this has caused.
Kind Regards
Plum Play review team
Réponse de Plum Play UK
Hi Gavin,
Thank you for your feedback!
We’re glad we could answer your queries quickly and that your item arrived fast and exactly as described. We really appreciate you taking the time to leave a review!
Best wishes,
Plum Play review team
Kaya was extremely helpful with my…
Kaya was extremely helpful with my order and kept me updated on delivery days.
The equipment was extremely easy to build and the children are loving playing with it. Great addition to out STEM area
4 février 2026
Avis spontané
Réponse de Plum Play UK
Hi Tracie,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Kaya was so helpful and kept you well informed throughout.
It’s great to know the equipment was easy to build and that the children are loving it—what a fantastic addition to your STEM area! Thanks again for choosing us :)
Best wishes,
Plum Play review team
Excellent customer service
Excellent customer service. Ann went above and beyond to accommodate a specific request with my order for two scooters.Once ordered shipping was extremely quick.
29 janvier 2026
Avis spontané
Réponse de Plum Play UK
Hi John,
Thank you so much for the lovely feedback!
We’re thrilled to hear you had such a great experience, and we’ll be sure to pass your kind words on to Ann—she’ll be delighted. We’re also glad your scooters arrived quickly. Enjoy, and thanks again for choosing us!
Best wishes,
Plum Play review team
Issue dealt with quickly
Good price and selection of items. I had a delivery issue which was my fault, the issue was dealt with quickly. Thanks
30 janvier 2026
Avis spontané
Réponse de Plum Play UK
Hi Phill,
Thanks so much for your review! We’re really glad we could sort things out quickly for you. Don’t hesitate to reach out if you need anything else!
Best wishes,
Plum Play review team
Can’t praise the Plum Play enough
Can’t praise the Plum Play enough. They have been extremely helpful and very professional throughout. We thought the scooter did not work and Plum Play were prepared to arrange courier pick up without original packaging. However after a lengthy discussion with them, (which they very patiently explained how to set up the scooter) it transpired that we had not assembled the scooter correctly when it was originally unpacked. Scooter is now working perfectly. 5 star customer service.
14 janvier 2026
Avis spontané
Réponse de Plum Play UK
Hello Susan,
Thank you so much for your fantastic review.
We’re delighted to hear that our team was able to support you throughout and patiently help identify the issue. It’s great to know that, after talking everything through together, the scooter was set up correctly and is now working perfectly.
Thank you again for choosing Plum Play!
Kind Regards
Plum Play review team
Excellent customer service
My daughter's Globber scooter broke as a result of her older brother using it to practice stunts for which it is clearly not designed. Spare parts are readily available from Plum Play but the specific part I required was shown on their website as out of stock. I contacted customer service and they managed to locate one in their warehouse, and sent me a link to pay for it. The part arrived within a few days and enabled me to easily repair the scooter.
Communication from Kaya (Plum Play Customer Care Team) was brilliant and the spare part was very reasonably priced. The scooter lives to fight another day, my daughter is very happy and my son has been docked pocket money to reimburse me for the spare part - a good result!
12 janvier 2026
Avis spontané
Réponse de Plum Play UK
Hi James,
Thank you so much for such a detailed and entertaining review!
We’re really pleased to hear that our customer service team was able to track down the spare part you needed, even though it was showing as out of stock online. It’s great to know the repair was straightforward and that the scooter is back in action — especially with one very happy daughter as a result!
I’ll be sure to pass your lovely feedback on to Kaya, who will be delighted to hear her communication and support made such a positive difference.
Thank you again for choosing Plum Play and for taking the time to recommend us.
Kind Regards
Plum Play review team
Great company
Courtney was a great help from start to finish! Bought my son a scooter for Xmas, opened it on Xmas day and one of the wheels didn’t light up, after confirming a few details they sent me a replacement! I have one very happy little boy now!
2 janvier 2026
Avis spontané
Réponse de Plum Play UK
Hello Suzii,
Thank you so much for sharing your experience!
We’re delighted to hear that Courtney was able to help you from start to finish and quickly arrange a replacement wheel. It’s especially lovely to know that everything was sorted after Christmas Day and that your son is now happily enjoying his scooter.
I’ll be sure to pass your kind feedback on to Courtney — it will mean a lot to her.
Thank you again for choosing Plum Play and for taking the time to recommend us.
Kind Regards
Plum Play review team
Great company to deal with
Great company to deal with. Very happy with the item and delivery. We had one issue, and they were quick to rectify the issue. Would happily recommend.
6 janvier 2026
Avis spontané
Réponse de Plum Play UK
Hello Rachel,
Thank you for your kind review!
We’re really pleased to hear that you’re happy with your item and the delivery, and that when an issue did arise it was resolved quickly for you. Providing prompt and helpful support is very important to us, so it’s great to know this was your experience.
Thank you for your recommendation and for choosing Plum Play — we truly appreciate your support.
Kind Regards
Plum Play review team
Not usually one to write reviews but so…
Not usually one to write reviews but so I was so impressed with the service I received I felt i had to. I called up to request a missing part to a scooter that we had lost. (The main base with wheels). The lady I spoke to was very friendly and helpful and advised me she would need to check with the stock room as they sometimes hold spare parts. Within the same afternoon I received email confirmation that they did have the part. I received the part 3 days later and was only charged for postage not the substantial part. Couldn’t be more impressed and happy with the outcome. Thank you
1 janvier 2026
Avis spontané
Réponse de Plum Play UK
Hello Issie,
Thank you so much for taking the time to leave such a thoughtful review — especially as you don’t usually write them!
We’re absolutely delighted to hear how impressed you were with the service you received and that our team was able to locate the spare scooter base so quickly. It’s great to know everything was confirmed the same day and delivered to you within a few days, and that this helped resolve the issue so smoothly.
Your kind comments about our team member’s friendliness and helpfulness will be shared with the wider team. Thank you again for choosing Plum Play. We’re so pleased we could help and hope you continue to enjoy your scooter!
Kind Regards
Plum Play review team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.